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Customer Service Deaf Jobs (NOW HIRING)

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Deaf and Hard of Hearing Outreach Liaison II

Omaha, NE · On-site

$20.47/hr

They serve as liaisons between state or local agencies, service providers and the Deaf, Deafblind ... customer is our top priority. Apply to join our team today! Job Duties: Develops and maintains a ...

New England Homes For The Deaf

Point of Care

Danvers, MA · On-site

$18 - $19/hr

New England Homes for the Deaf, founded in 1901, is a life plan community that offers a continuum ... Helping to provide a safe healthy environment and excellent customer service, with clear ...

New England Homes for the Deaf

Point of Care

Danvers, MA

$15.25 - $19/hr

New England Homes for the Deaf, founded in 1901, is a life plan community that offers a continuum ... Helping to provide a safe healthy environment and excellent customer service, with clear ...

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All JobsCustomer Service Deaf Jobs

Customer Service Deaf information

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$10

$18

$26

How much do customer service deaf jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service deaf in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Deaf vs Customer Service Interpreter?

AspectCustomer Service DeafCustomer Service Interpreter
Required CredentialsDeaf community certifications, ASL proficiencyInterpreter certification (e.g., NIC, RID)
Work EnvironmentCustomer service settings, retail, healthcareInterpreting settings, meetings, events
Employer & Industry UsageBusinesses serving Deaf clients, healthcare, governmentInterpreting agencies, hospitals, courts
Common Search & Comparison IntentUnderstanding roles, job requirements, differencesClarifying interpreter vs customer service roles

Customer Service Deaf professionals focus on assisting Deaf clients within customer service environments, often requiring ASL skills and community certifications. Customer Service Interpreters provide language interpretation services across various settings, holding interpreter certifications. While both roles serve Deaf individuals, Customer Service Deaf roles emphasize direct customer assistance, whereas Customer Service Interpreters facilitate communication between Deaf and hearing parties.

What are some common challenges faced by Customer Service Deaf representatives, and how can they effectively overcome them?

Customer Service Deaf representatives often encounter challenges such as bridging communication gaps with hearing customers or colleagues who may not be fluent in sign language. To overcome these, representatives typically leverage technology like text-based chat, video relay services, and captioning tools. Building strong teamwork with interpreters and ensuring clear written communication are also crucial. Many organizations provide specialized training and accessible resources to support smooth interactions and foster an inclusive work environment.

What are Customer Service Deaf representatives?

Customer Service Deaf representatives are professionals who provide customer support and assistance specifically tailored to individuals who are deaf or hard of hearing. They typically communicate using sign language, text-based chat, video relay services, or other accessible methods to ensure clear and effective communication. These representatives may work in various industries, helping customers resolve issues, answer questions, or provide information while ensuring accessibility and inclusivity.

What are the key skills and qualifications needed to thrive as a Customer Service Representative for the Deaf, and why are they important?

To thrive as a Customer Service Representative for the Deaf, you need strong communication skills, fluency in American Sign Language (ASL) or other relevant sign languages, and a high school diploma or equivalent. Familiarity with video relay services (VRS), TTY devices, and customer service software is typically required. Patience, cultural sensitivity, and problem-solving abilities are vital soft skills for understanding and supporting Deaf customers effectively. These skills ensure clear communication, customer satisfaction, and accessibility for the Deaf community in service interactions.
More about Customer Service Deaf jobs
What cities are hiring for Customer Service Deaf jobs? Cities with the most Customer Service Deaf job openings:
What states have the most Customer Service Deaf jobs? States with the most job openings for Customer Service Deaf jobs include:
What job categories do people searching Customer Service Deaf jobs look for? The top searched job categories for Customer Service Deaf jobs are:
Customer Service Deaf jobs near you
Infographic showing various Customer Service Deaf job openings in the United States as of June 2026, with employment types broken down into 21% Locum Tenens, 8% Internship, 44% As Needed, 6% Full Time, 3% Part Time, and 18% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Community Support Specialist - Deaf Services

Community Support Specialist - Deaf Services

REDISCOVER

Lees Summit, MO

Full-time

Posted 16 days ago

Job description

Make a Difference as a Community Support Specialist with ReDiscover

Join ReDiscover’s Community Psychiatric Rehabilitation Center (CPRC) and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.

Why ReDiscover?

  •  700+ dedicated professionals
  • Over five decades of community impact
  • A culture grounded in compassion, collaboration, and growth


About the Community Psychiatric Rehabilitation Center (CPRC) Program

CPRC is a case management focused program that provides individuals with support to live an independent life in the community. Through a variety of multidisciplinary services that clients can choose from including medication management, therapy, group therapy, health and wellness support, employment  services and transportation support, clients can develop skills, access resources and learn ways to manage their emotional and physical health.  This role includes working with Deaf and hard-of-hearing clients, ensuring services are accessible, culturally responsive and inclusive of communication needs.

ReDiscover serves as the Western Deaf Services Specialized Outpatient Center (SOC) for the Missouri Department of Mental Health’s Office of Deaf Services. Staff in this role benefit from ongoing consultation and collaboration with the Office of Deaf Services as well as the Eastern Deaf Services SOC team.

What You’ll Do

  • Maintain and interact with a caseload of Deaf and hard-of-hearing clients with diverse characteristics either in-person or over the phone.
  • Facilitate each client’s achievement of long range outcomes of symptom management, employment and independent living based upon the needs of the client.
  • Engage difficult to serve clients by investigating all potential resources in order to gain access and make connections.
  • Help remove barriers for clients, which may include helping clients participate in community or social service programs and referring clients to educational or working programs.
  • Assist clients with transportation barriers as identified in their treatment plan.  This includes transporting clients in the employee's personal vehicle to various appointments and area resources.
  • Collect and maintain information about clients and document interactions within ReDiscover’s designated electronic medical record.
  • Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.
     

Requirements of the Position

  • 4 year degree or 4 years of equivalent experience in lieu of degree.
  • A valid automobile driver’s license, appropriate automobile insurance and a safe, reliable, registered automobile available for use during work hours which includes transporting clients in personal vehicle.
  • Deaf and hard-of-hearing candidates and other native American Sign Language (ASL) users are strongly encouraged to apply.  All qualified ASL-fluent candidates will receive full consideration  and may qualify for a pay incentive.
  • Experience working with Deaf clients or in a Deaf community setting preferred.
  • Knowledge of the community resources as well as health and social service systems in the Kansas City metro area and skill in establishing working relationships with community partners preferred.
  • Excellent customer service skills with a recovery focus.
  • Strong written, oral and interpersonal communication skills.
  • Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.


Grow With Us

We’re committed to your professional development and will support your growth as a Community Support Specialist through training, collaboration, and meaningful work.

Ready to join a team that’s passionate about people? Apply today and help make wellness accessible for all.

Apply