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Customer Service Deaf Jobs (NOW HIRING)

Service Bridges, Inc.

Be Seen First

Customer Service & Client Relations Coordinator

Buffalo, NY · On-site

$50K - $65K/yr

Provide information regarding the Deaf and Hard of Hearing community and ADA-related service requirements * Enter customer requests and scheduling details into our software platforms * Maintain ...

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Customer Service Deaf information

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$10

$18

$26

How much do customer service deaf jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service deaf in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a customer service deaf representative?

Customer Service Deaf representatives are professionals who provide customer support and assistance specifically tailored to individuals who are deaf or hard of hearing. They typically communicate using sign language, text-based chat, video relay services, or other accessible methods to ensure clear and effective communication. These representatives may work in various industries, helping customers resolve issues, answer questions, or provide information while ensuring accessibility and inclusivity.

What are the key skills and qualifications needed to thrive as a customer service deaf representative?

To thrive as a Customer Service Representative for the Deaf, you need strong communication skills, fluency in American Sign Language (ASL) or other relevant sign languages, and a high school diploma or equivalent. Familiarity with video relay services (VRS), TTY devices, and customer service software is typically required. Patience, cultural sensitivity, and problem-solving abilities are vital soft skills for understanding and supporting Deaf customers effectively. These skills ensure clear communication, customer satisfaction, and accessibility for the Deaf community in service interactions.

What are some common challenges faced by customer service deaf representatives, and how can they effectively overcome them?

Customer Service Deaf representatives often encounter challenges such as bridging communication gaps with hearing customers or colleagues who may not be fluent in sign language. To overcome these, representatives typically leverage technology like text-based chat, video relay services, and captioning tools. Building strong teamwork with interpreters and ensuring clear written communication are also crucial. Many organizations provide specialized training and accessible resources to support smooth interactions and foster an inclusive work environment.

What is the difference between Customer Service Deaf vs Customer Service Interpreter?

AspectCustomer Service DeafCustomer Service Interpreter
Required CredentialsDeaf community certifications, ASL proficiencyInterpreter certification (e.g., NIC, RID)
Work EnvironmentCustomer service settings, retail, healthcareInterpreting settings, meetings, events
Employer & Industry UsageBusinesses serving Deaf clients, healthcare, governmentInterpreting agencies, hospitals, courts
Common Search & Comparison IntentUnderstanding roles, job requirements, differencesClarifying interpreter vs customer service roles

Customer Service Deaf professionals focus on assisting Deaf clients within customer service environments, often requiring ASL skills and community certifications. Customer Service Interpreters provide language interpretation services across various settings, holding interpreter certifications. While both roles serve Deaf individuals, Customer Service Deaf roles emphasize direct customer assistance, whereas Customer Service Interpreters facilitate communication between Deaf and hearing parties.

More about Customer Service Deaf jobs

What cities are hiring for Customer Service Deaf jobs?

Cities with the most Customer Service Deaf job openings:

What states have the most Customer Service Deaf jobs?

States with the most job openings for Customer Service Deaf jobs include:

What job categories do people searching Customer Service Deaf jobs look for?

The top searched job categories for Customer Service Deaf jobs are:

Customer Service Deaf jobs near you
Infographic showing various Customer Service Deaf job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Part-Time Customer Advisor (Santa Rosa)

Communication Service for the Deaf, Inc

Santa Rosa, CA

$21 - $26/hr

Part-time

Re-posted 24 days ago

Job description

Description

Supports the California Field Operations Coordinator for the Deaf and Disabled Telecommunications Program (DDTP) by assisting disabled California residents who have difficulty using a standard telephone. The DDTP offers specialized telephone equipment, Traditional Rely Services, and speech-generating devices to eligible deaf and disabled Californians.


This is a Part-Time position (15 hours/week)

Requirements

  • Works with recipients toward the familiarity and selection of accessible telecommunication equipment, including specialized equipment orders, and telecommunications options.
  • Assists customers with education and/or training regarding available services
  • Provides troubleshooting and technical support for equipment malfunctions and/or usage problems
  • Maintains the program database logging service records to comply with programmatic administration and reporting requirements
  • Coordinates with providers to resolve customer complaints
  • Works closely with Field Advisors to request and schedule field visits as appropriate
  • Provides complete and accurate notes on all customer interactions, ensuring the accuracy of program files and processes in accordance with state contract requirements
  • Places outbound calls as needed
  • Maintains compliance with all company, contractual, and state policies and standards
  • Maintains professionalism with customers, peers, and management
  • Acknowledge and adhere to all DDTP Privacy Policy and Information Security protocols
  • Other job duties as assigned

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

  • Familiarity with, or ability to learn telecommunication access options, accessible telecommunication equipment (i.e. TTY, amplified phone, CapTel, alerting signalers, cell phone amplifiers, iDevices, phone features for visual or speech impairments), and know how to fit individuals with the necessary equipment
  • Familiarity with local, state, and national resources for the deaf, deaf-blind, and hard of hearing population
  • Ability to utilize language, social, and cultural sensitivity to engage with California's diverse populations
  • Favorable consumer-relations skills and personality patterns for representing CSD, DDTP, and CPUC well within the deaf/hard of hearing community, elderly population, service providers, and vendors
  • Excellent oral, visual, and written communication skills
  • Superior multi-tasking, organizational, record-keeping and time-management skills
  • Computer knowledge of database work and MS Office operations
  • Highest regard for confidentiality

Qualifications

  • A minimum of High School diploma or equivalent
  • 6 - 12 months of previous customer service experience 

Work Environment / Physical Requirements  


This position utilizes a computer and standard office equipment, regularly working in indoor conditions and on a computer for long periods of time.  While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and Contact Center Leadership. The employee may be required to lift and/or move up to 20 pounds occasionally.   

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