Customer Service Deaf Jobs in Virginia (NOW HIRING)

Title: Interpreter Services Coordinator - #DHH00033

State Role Title: Prog Admin Specialist I

Hiring Range: Anticipated starting salary: $47,340-$50,917, commensurate with experience.

Pay Band: 4

Agency: Dept for Deaf & Hard-of-Hearng

Location: Deaf & Hard of Hearing

Agency Website: https://www.vddhh.virginia.gov/

Recruitment Type: General Public - G

About the Agency

VDDHH is a small Department with a dynamic team of dedicated and passionate deaf and hearing professionals working in a fast-paced environment. VDDHH statewide services are organized into 3 niche industries in telecommunications, interpreting and community services. We strive for continuous improvements seeking to streamline operations for maximum efficiency and effectiveness.
About the Position

The Virginia Department for the Deaf & Hard of Hearing is seeking an Interpreter Services Coordinator to coordinate the VDDHH Interpreter Services Program. This position provides direct customer service and program support to the Interpreter Services Program by coordinating requested interpreter services for Virginia State Agencies, the Supreme Court of Virginia, the Virginia Court System, and other organizations throughout the Commonwealth of Virginia as appropriate.
This position also provides programmatic information to consumers, creates informational material, processes payment vouchers/invoices for interpreter services, performs related data processing, and maintains accurate and appropriate records of such transactions. This position is also responsible for ensuring all interpreters whose services are coordinated are appropriately qualified and registered with VDDHH and eVA.
Job Duties and Responsibilities
Coordination and Referral of Interpreter Services
Summary:
Coordinates and schedules qualified interpreters and CART providers for state agencies and courts.
Key Tasks:
Coordinate and refer interpreters/CART services promptly.
Provide guidance on effective communication and interpreter use.
Maintain accurate Interpreter Request Forms and update changes within one day.
Ensure all required information is complete for efficient service delivery.
Contact qualified contract interpreters to secure coverage.
Communicate with state agencies, courts, and public contacts professionally.
Records Maintenance / Materials Management
Summary:
Organizes and maintains interpreter records and program data.
Key Tasks:
Maintain spreadsheets and tools for statistical tracking.
Update the Directory of Qualified Interpreters.
Organize ISP files and archive materials.
Prepare annual vendor mailings.
Maintain and distribute listings for emergency response and specialty interpreters.
Technical Assistance and Program Support
Summary:
Provides information, support, and guidance on ISP procedures to interpreters, agencies, and courts.
Key Tasks:
Provide orientation and assistance on interpreting procedures, billing, and payment.
Develop presentations and informational materials.
Support agency projects and initiatives.
Coordinate with VQAS staff to maintain accurate level information.
Respond promptly and professionally to inquiries.
Research interpreting-related topics and support special projects.
Assist with administrative tasks and emergency response as needed.
Invoice Processing
Summary:
Verifies and processes interpreter and CART invoices.
Key Tasks:
Review invoices for accuracy against request forms.
Research and correct discrepancies.
Prepare vouchers and submit payments per policy.
Total monthly interpreter/CART expenditures.

Minimum Qualifications

Considerable knowledge of deaf culture and the communication requirements of persons who are deaf and hard of hearing, specifically in the area of interpreting needs and services.
Demonstrated ability in accurate data entry, data management, and detail-oriented tasks.
Demonstrated ability to work independently in support of Agency and Program priorities, work scheduled days / hours, and work in a team environment
Understand and appropriately apply established policies and procedures to individual situations; in unique or special situations, research and recommend / implement appropriate problem resolution, and adapt to change
Demonstrated effective written, verbal, and sign language communication skills with a diverse customer base.
Education, Experience, Licensure, Certification Required for Entry into Position:
Professional experience delivering programs for deaf, hard of hearing and/or deafblind individuals.
Professional experience providing administrative support.
American Sign Language Proficiency Interview (ASLPI) evaluation at Level 2+ or equivalent is required for the position

Additional Considerations

N/A

Special Instructions

This position has been designated a sensitive position under Va. Code 2.2 1201.1.
A fingerprint based criminal history check will be required of the finalist.
Benefits:
Deaf & Hard of Hearing offers a comprehensive benefits package to include your choice of health insurance plans, flexible spending accounts, VRS retirement, employer paid basic group life insurance, employee paid optional group life, 13 paid holidays, Sick Leave, Annual Leave, Family Personal Leave, employee discount programs, and much more!
Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact recruitment@dars.virginia.gov for assistance.
Minorities, Individuals with disabilities, Veterans, AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply.
To Apply:
Equal Opportunity Employer State applications will only be accepted as submitted online by 11:55 p.m. on the closing date through the Commonwealth of Virginia's New Recruitment Management System. Mailed, emailed, faxed, or hand delivered applications and/or resumes will not be accepted. PageUp will provide you with confirmation of receipt when your application and/or resume are submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Contact Information

Name: Human Resources

Email: Recruitment@dars.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.