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Customer Service Deaf Jobs in Arizona (NOW HIRING)

Arizona State Hospital

Job Page

Phoenix, AZ · On-site

$42K - $52K/yr

ARIZONA STATE SCHOOLS FOR THE DEAF AND THE BLIND ASDB serves over 2,000 children who are blind ... and customer service, including stakeholder needs assessment, service quality control, and ...

Semiconductor Services Business US

Technician III

Phoenix, AZ · On-site

$35K - $45K/yr

... customer expectations. If you are a person with a relentless drive to succeed, a strong focus on ... Accommodations can be made for emergency alerts for any deaf employees. Environmental Exposure:

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Customer Service Deaf information

What is a customer service deaf representative?

Customer Service Deaf representatives are professionals who provide customer support and assistance specifically tailored to individuals who are deaf or hard of hearing. They typically communicate using sign language, text-based chat, video relay services, or other accessible methods to ensure clear and effective communication. These representatives may work in various industries, helping customers resolve issues, answer questions, or provide information while ensuring accessibility and inclusivity.

What are the key skills and qualifications needed to thrive as a customer service deaf representative?

To thrive as a Customer Service Representative for the Deaf, you need strong communication skills, fluency in American Sign Language (ASL) or other relevant sign languages, and a high school diploma or equivalent. Familiarity with video relay services (VRS), TTY devices, and customer service software is typically required. Patience, cultural sensitivity, and problem-solving abilities are vital soft skills for understanding and supporting Deaf customers effectively. These skills ensure clear communication, customer satisfaction, and accessibility for the Deaf community in service interactions.

What are some common challenges faced by customer service deaf representatives, and how can they effectively overcome them?

Customer Service Deaf representatives often encounter challenges such as bridging communication gaps with hearing customers or colleagues who may not be fluent in sign language. To overcome these, representatives typically leverage technology like text-based chat, video relay services, and captioning tools. Building strong teamwork with interpreters and ensuring clear written communication are also crucial. Many organizations provide specialized training and accessible resources to support smooth interactions and foster an inclusive work environment.

What is the difference between Customer Service Deaf vs Customer Service Interpreter?

AspectCustomer Service DeafCustomer Service Interpreter
Required CredentialsDeaf community certifications, ASL proficiencyInterpreter certification (e.g., NIC, RID)
Work EnvironmentCustomer service settings, retail, healthcareInterpreting settings, meetings, events
Employer & Industry UsageBusinesses serving Deaf clients, healthcare, governmentInterpreting agencies, hospitals, courts
Common Search & Comparison IntentUnderstanding roles, job requirements, differencesClarifying interpreter vs customer service roles

Customer Service Deaf professionals focus on assisting Deaf clients within customer service environments, often requiring ASL skills and community certifications. Customer Service Interpreters provide language interpretation services across various settings, holding interpreter certifications. While both roles serve Deaf individuals, Customer Service Deaf roles emphasize direct customer assistance, whereas Customer Service Interpreters facilitate communication between Deaf and hearing parties.

What are popular job titles related to Customer Service Deaf jobs in Arizona?

For Customer Service Deaf jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Service Deaf jobs in Arizona look for?

The top searched job categories for Customer Service Deaf jobs in Arizona are:

What cities in Arizona are hiring for Customer Service Deaf jobs?

Cities in Arizona with the most Customer Service Deaf job openings:

Customer Service Deaf jobs near you

Sign Language Interpreter - Community - Phoenix

Sorenson Communications

Phoenix, AZ • On-site, Remote

$25 - $60/hr

Part-time

Dental, Vision, Life, Retirement

Re-posted 26 days ago

Sorenson Communications rating

7.1

Company rating: 7.1 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

260th of 500 rated business services

Job description

Salary Range: $25-$60 (depending on location, education, and certifications)
Location: Phoenix, AZ
Hours Requirement: 10 hours minimum of interpreting services required per month (at leaderships discretion).
Click here to view this job overview in ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=false
Benefits of interpreting with Sorenson:
  • Flexible Scheduling
  • You can pick and choose which work you want to do
  • Pay for both a cancelled assignment and a replacement assignment that occurs during the same time frame
  • You are reimbursed for parking, tolls, and mileage for all assignments
  • You can get paid for travel time too when it's between other Sorenson community assignments
  • There are differentials for Night, Graveyard, Weekend and Legal assignments.
  • We withhold taxes and pay by Direct Deposit.
  • You will have access to some employee benefits such as: Yearly professional development stipend (minimum weekly hours required), 24/7 Telehealth
  • Auto enrollment in 401K and access to retirement planning
  • Group rates for vision and dental plans, short-term disability, Life, Accident and Critical Illness, EAP

A successful candidate will have:
Knowledge, Skills, and Abilities in ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=false
  • Ability to pass our required skills assessment
  • A high school diploma or GED
  • An associate's or bachelor's degree (preferred, but not required)
  • Interpreter certification (as required by local regulations)
  • 3 years' experience working as an interpreter (preferred, but not required)
  • Ability to travel independently in the metropolitan area
    • Where driving is required - access to a vehicle, valid driver's license, and person vehicular insurance at the minimum state required level

Job Summary in ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=false
Sorenson Communications is looking for part-time Deaf and hearing community interpreters to provide the highest quality interpretation services for Deaf consumers in multiple locations company wide. Hours scheduled will meet the needs of community demands.
Candidates must display a wide continuum of language skills in American Sign Language and English and consistently exhibit excellent internal and external customer service. This position is available to new applicants and current Sorenson non-exempt employees in good standing. All applicants must take and pass a screening for verification of skill sets in order to deliver effective services.
Responsibilities:
Essential Duties and Responsibilities in ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=false
  • Hearing interpreters will effectively interpret between ASL and spoken English
  • Deaf interpreters will effectively interpret between ASL, Tactile American Sign Language, other forms of visual communication, and written English
  • Adhere to Sorenson policies and procedures, and the NAD-RID Code of Professional Conduct
  • Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
  • Work effectively in a team environment; receive support from and provide support to colleagues
  • Exhibit the ability to meet performance and customer service expectations with minimal supervision
  • Enhance interpreting skills through continuing education and training
  • Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements
  • Maintain a flexible work schedule to meet the various interpreting needs in the community setting
  • Possess the ability to work effectively in a fast paced, dynamic environment in a variety of settings and locations
  • Fully comply with Sorenson Communications attendance requirements
  • Effectively represent the Sorenson Communications brand when interacting with customers in the field
  • Work with intern students or provide mentoring when appropriate and as assigned
  • Be prompt and prepared for each interpreting engagement
  • Flexible with assignment changes
  • Ability to use technology for accurate reporting for billing, scheduling and service evaluation.
  • Demonstrate a willingness and ability to complete additional and other duties as assigned

About Us:
  • Sorenson Communications is committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.
  • Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between various languages.

Equal Employment Opportunity:
Sorenson Communications is an EOE, Disability/Age Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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