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Customer Service Chat Agent Jobs (NOW HIRING)

Phenom People

4/28 Chat Billing Agent

Morrisville, NC · On-site

$16 - $20.50/hr

Billing Chat Agent Full-time entry to midlevel chat-based roles resolving customer billing inquiries and account issues, adjusting services as requested, and upholding a positive customer ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...

LeaderWorks, inc.

Chat Support Representative

$23.87 - $26.96/hr

Diagnose and resolve customer issues related to products, services, accounts, or general inquiries through real-time chat communication. * Document customer interactions accurately in the support ...

Aniesis Pharma

Remote Chat Support Agent

$19.25 - $25.50/hr

As a Remote Chat Support Agent, you will be responsible for providing excellent customer service to our clients through online chat support. This is a full-time, remote position that offers the ...

AYS

Live Chat Support Agent

Phoenix, AZ · On-site

$18.50 - $24.75/hr

Live Chat Support Agent Location: Remote Job Overview: We are seeking a highly motivated and ... customer service. Key Responsibilities: - Respond to customer inquiries and concerns in a timely ...

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

Live Chat Support Agent Phoenix, Arizona, United States Job Overview Position: Live Chat Support ... Provide accurate and helpful information to customers regarding products, services, and company ...

Aniesis Pharma

Remote Chat Support Agent

$19.25 - $25.50/hr

As a Remote Chat Support Agent, you will be responsible for providing excellent customer service to our clients through online chat support. This is a full-time, remote position that offers the ...

Vuori, Inc.

Customer Service Agent

$19 - $23/hr

Customer Service Agent We are looking for a passionate and dedicated Customer Service Agent to join ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Customer Service Agent Job Location: SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate ... Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ...

Alphabe Insight Inc

Customer Service Agent

Cincinnati, OH · On-site

$14.75 - $20/hr

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In ... Respond promptly and professionally to customer inquiries via phone, email, and live chat. * Assist ...

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a ... chat. * Assist customers in troubleshooting and resolving product issues or service-related ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Customer Service Agent Job Location: SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate ... Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ...

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Customer Service Chat Agent information

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How much do customer service chat agent jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for customer service chat agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Customer Service Chat Agent can potentially earn $2000 a week by working full-time hours, often requiring strong communication skills, familiarity with chat platforms, and consistent performance. Increasing earnings may involve taking on multiple shifts, working for high-paying companies, or gaining specialized knowledge to qualify for premium roles.

What is a Customer Service Chat Agent job?

A Customer Service Chat Agent is responsible for assisting customers through online chat platforms. They answer inquiries, provide support, and resolve issues in real-time. This role requires strong communication skills, problem-solving abilities, and familiarity with the company's products or services. Chat agents must be able to multitask, handle multiple customer conversations at once, and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive in the Customer Service Chat Agent position, and why are they important?

To thrive as a Customer Service Chat Agent, you need excellent written communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong multitasking, patience, and a positive attitude make someone stand out in this position. These skills are crucial for delivering efficient, helpful, and friendly support to customers across various digital channels.

What does a typical workday look like for a Customer Service Chat Agent?

As a Customer Service Chat Agent, your day usually involves handling multiple customer inquiries simultaneously via live chat, assisting with product questions, troubleshooting technical issues, and resolving complaints efficiently. You will collaborate closely with teammates, supervisors, and other support departments to find solutions and escalate more complex cases as needed. Most roles require timely and accurate responses while maintaining a professional and friendly tone. The work is often structured in shifts, offering both flexibility and clear performance goals to keep you motivated and engaged.

How do I become a customer service chat agent?

To become a customer service chat agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Some employers may require previous customer service experience or training in specific tools like live chat software. Good typing speed and problem-solving abilities are also beneficial.

How much does Amazon customer service chat pay?

Amazon customer service chat agents typically earn between $12 and $20 per hour, depending on experience, location, and shift timing. The role often requires good communication skills and the ability to work remotely with flexible schedules.

Is paid chatting a legitimate job?

Customer Service Chat Agents perform online support roles that involve communicating with customers via chat platforms. Paid chatting jobs are legitimate when offered by reputable companies and typically require skills in communication, problem-solving, and familiarity with chat tools. However, job seekers should be cautious of scams and verify the legitimacy of the employer before accepting offers.
More about Customer Service Chat Agent jobs
What cities are hiring for Customer Service Chat Agent jobs? Cities with the most Customer Service Chat Agent job openings:
What are the most commonly searched types of Customer Service Chat Agent jobs? The most popular types of Customer Service Chat Agent jobs are:
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What job categories do people searching Customer Service Chat Agent jobs look for? The top searched job categories for Customer Service Chat Agent jobs are:
Customer Service Chat Agent jobs near you
Infographic showing various Customer Service Chat Agent job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Service Desk Analyst / IT Support

Amicis Global

South Jordan, UT • On-site

$20 - $22/hr

Contractor

Posted 22 days ago

Job description

Title: IT Technical Support
Location: South Jordan, UT
Duration: 12 Months
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience