While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with ...
Quick apply
While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with ...
Technical Support
Columbus, OH · On-site
$20 - $22/hr
While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along ...
Quick apply
Technical Support
Columbus, OH · On-site
$20 - $22/hr
While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with ...
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with ...
While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with ...
Quick apply
While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with ...
IT Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
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IT Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
Call Center / Chat Agent (REMOTE)
Columbus, OH · Remote
$19 - $19.50/hr
Automotive Customer Service Experience is NOT required. We are looking for customer service ... Support customers via phone, chat, and email * Answer questions related to: * Electric vehicle ...
New
Call Center / Chat Agent (REMOTE)
Columbus, OH · Remote
$19 - $19.50/hr
Automotive Customer Service Experience is NOT required. We are looking for customer service ... Support customers via phone, chat, and email * Answer questions related to: * Electric vehicle ...
New
Customer Service Agent
Columbus, OH · On-site
$401K/yr
Image Solutions * Customer Service Agent * Salary - $60,000 - $65,000 * 401k and health benefits * Must be in the office 3 days per week * Located in Columbus, OH. The PromoPlacement Team info ...
Customer Service Agent
Columbus, OH · On-site
$401K/yr
Image Solutions * Customer Service Agent * Salary - $60,000 - $65,000 * 401k and health benefits * Must be in the office 3 days per week * Located in Columbus, OH. The PromoPlacement Team info ...
Customer Service Agent
$15 - $20/hr
Job Summary We are seeking a friendly, motivated, and sales-focused Customer Service Agent to engage with customers, understand their needs, and recommend products and services that best fit their ...
Quick apply
Customer Service Agent
$15 - $20/hr
Job Summary We are seeking a friendly, motivated, and sales-focused Customer Service Agent to engage with customers, understand their needs, and recommend products and services that best fit their ...
Customer Service Agent
New Albany, OH · On-site
$15 - $20/hr
Customer Service Agent Time Type: Full Time POSITION SUMMARY Schedule 2A: Sun-Wed and every other Wednesday 6pm-6:30am The CSR is responsible for building rapport and trust with Clients by delivering ...
Customer Service Agent
New Albany, OH · On-site
$15 - $20/hr
Customer Service Agent Time Type: Full Time POSITION SUMMARY Schedule 2A: Sun-Wed and every other Wednesday 6pm-6:30am The CSR is responsible for building rapport and trust with Clients by delivering ...
Allstate Customer Service Agent
Columbus, OH · On-site
$65K - $85K/yr
Our on-site Relationship Manager position (Inside Sales & Service Agent) is more than just ... Process customer policy change requests and endorsements accurately. * Handle incoming claims calls ...
Quick apply
Allstate Customer Service Agent
Columbus, OH · On-site
$65K - $85K/yr
Our on-site Relationship Manager position (Inside Sales & Service Agent) is more than just ... Process customer policy change requests and endorsements accurately. * Handle incoming claims calls ...
Allstate Customer Service Agent
Columbus, OH · On-site
$65K - $85K/yr
Our on-site Relationship Manager position (Inside Sales Service Agent) is more than just answering ... Process customer policy change requests and endorsements accurately. * Handle incoming claims calls ...
Quick apply
Allstate Customer Service Agent
Columbus, OH · On-site
$65K - $85K/yr
Our on-site Relationship Manager position (Inside Sales Service Agent) is more than just answering ... Process customer policy change requests and endorsements accurately. * Handle incoming claims calls ...
Remote Customer Service Agent
Newark, OH · Remote
$14.25 - $19/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Newark, OH · Remote
$14.25 - $19/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Westerville, OH · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Westerville, OH · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Columbus, OH · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Columbus, OH · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Hilliard, OH · Remote
$14.75 - $19.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Hilliard, OH · Remote
$14.75 - $19.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Grove City, OH · Remote
$14.50 - $19.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Grove City, OH · Remote
$14.50 - $19.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Lancaster, OH · Remote
$14.25 - $19/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Lancaster, OH · Remote
$14.25 - $19/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Call Center Customer Service Agent
$16 - $20/hr
Call Center Customer Service Agent At Fortuity we believe in our people, and in doing good business ... Interact with customers via telephone, email, online chat, or in person to provide support and ...
Call Center Customer Service Agent
$16 - $20/hr
Call Center Customer Service Agent At Fortuity we believe in our people, and in doing good business ... Interact with customers via telephone, email, online chat, or in person to provide support and ...
Customer Service Agent
Columbus, OH · On-site
$15 - $20/hr
Customer Service Job Description Power Distributors, LLC is the Sales and Distribution arm for Briggs and Stratton, the leading manufacturer of air-cooled gasoline engines and parts for outdoor power ...
Quick apply
Customer Service Agent
Columbus, OH · On-site
$15 - $20/hr
Customer Service Job Description Power Distributors, LLC is the Sales and Distribution arm for Briggs and Stratton, the leading manufacturer of air-cooled gasoline engines and parts for outdoor power ...
Customer Service Agent
$15 - $20/hr
Customer Service Job Description Power Distributors, LLC is the Sales and Distribution arm for Briggs and Stratton, the leading manufacturer of air-cooled gasoline engines and parts for outdoor power ...
Quick apply
Customer Service Agent
$15 - $20/hr
Customer Service Job Description Power Distributors, LLC is the Sales and Distribution arm for Briggs and Stratton, the leading manufacturer of air-cooled gasoline engines and parts for outdoor power ...
Customer Service Chat Agent information
See salary details
$9.86 - $11.45
2% of jobs
$11.45 - $13.05
4% of jobs
$13.05 - $14.64
14% of jobs
$15.02 is the 25th percentile. Wages below this are outliers.
$14.64 - $16.24
21% of jobs
The median wage is $16.91 / hr.
$16.24 - $17.83
21% of jobs
$19.34 is the 75th percentile. Wages above this are outliers.
$17.83 - $19.43
14% of jobs
$19.43 - $21.02
11% of jobs
$21.02 - $22.62
5% of jobs
$22.62 - $24.21
4% of jobs
$24.21 - $25.81
2% of jobs
$25.81 - $27.40
2% of jobs
$9
$18
$27
How much do customer service chat agent jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for customer service chat agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.
What are popular job titles related to Customer Service Chat Agent jobs?
For Customer Service Chat Agent jobs, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Agent jobs look for?
The top searched job categories for Customer Service Chat Agent jobs are:
- Seasonal Work From Home American Airlines Customer Service Agent
- Multiline Representative
- Casino Customer Service Agent
- Night Shift Work From Home American Airlines Customer Service Agent
- Senior Poultry Farm Manager
- Customer Service Travel Agent
- Eddie Bauer Customer Service
- Registered Agent
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- Universal Customer Service Agent
What cities are hiring for Customer Service Chat Agent jobs?
Cities with the most Customer Service Chat Agent job openings:
What states have the most Customer Service Chat Agent jobs?
States with the most job openings for Customer Service Chat Agent jobs include:
What are the most commonly searched types of Customer Service Chat Agent jobs?
The most popular types of Customer Service Chat Agent jobs are:
$19/hr
Contractor
Re-posted 4 days ago
Job description
Title: IT Support / Service Desk Agent
Location: Columbus, OH 43219 - Onsite
Duration: 12 Months + Extensions
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience