While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with ...
Quick apply
While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with ...
Technical Support
Columbus, OH · On-site
$20 - $22/hr
While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along ...
Quick apply
Technical Support
Columbus, OH · On-site
$20 - $22/hr
While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with ...
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with ...
Remote Customer Service Agent
Westerville, OH · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Westerville, OH · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Lancaster, OH · Remote
$14.25 - $19/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Lancaster, OH · Remote
$14.25 - $19/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Grove City, OH · Remote
$14.50 - $19.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Grove City, OH · Remote
$14.50 - $19.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Hilliard, OH · Remote
$14.75 - $19.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Hilliard, OH · Remote
$14.75 - $19.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Columbus, OH · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Columbus, OH · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Newark, OH · Remote
$14.25 - $19/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Remote Customer Service Agent
Newark, OH · Remote
$14.25 - $19/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with ...
Quick apply
While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with ...
Remote Customer Service Specialist
Columbus, OH · On-site +1
$16.50 - $21.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...
Remote Customer Service Specialist
Columbus, OH · On-site +1
$16.50 - $21.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...
IT Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
Quick apply
IT Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
Remote Customer Service Representative
Columbus, OH · Remote
$15.50 - $21/hr
... remote team as Customer Service Representatives. In this role, you will assist clients with ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Remote Customer Service Representative
Columbus, OH · Remote
$15.50 - $21/hr
... remote team as Customer Service Representatives. In this role, you will assist clients with ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Remote Customer Service Representative
Lancaster, OH · Remote
$20/hr
Available to provide services on April 14 and 15 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...
Remote Customer Service Representative
Lancaster, OH · Remote
$20/hr
Available to provide services on April 14 and 15 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...
Remote Customer Service Representative
Grove City, OH · Remote
$20/hr
Available to provide services on April 14 and 15 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...
Remote Customer Service Representative
Grove City, OH · Remote
$20/hr
Available to provide services on April 14 and 15 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...
Remote Customer Service Representative
Newark, OH · Remote
$20/hr
Available to provide services on April 14 and 15 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...
Remote Customer Service Representative
Newark, OH · Remote
$20/hr
Available to provide services on April 14 and 15 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...
Remote Customer Service Representative
Columbus, OH · Remote
$20/hr
Available to provide services on April 14 and 15 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...
Remote Customer Service Representative
Columbus, OH · Remote
$20/hr
Available to provide services on April 14 and 15 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...
Remote Customer Service Representative
Hilliard, OH · Remote
$20/hr
Available to provide services on April 14 and 15 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...
Remote Customer Service Representative
Hilliard, OH · Remote
$20/hr
Available to provide services on April 14 and 15 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...
Remote Customer Service Representative
Westerville, OH · Remote
$20/hr
Available to provide services on April 14 and 15 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...
Remote Customer Service Representative
Westerville, OH · Remote
$20/hr
Available to provide services on April 14 and 15 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...
Remote Customer Service Representative
Columbus, OH · Remote
$15.50 - $21/hr
Next Stop Travel is a remote-based organization providing structured planning and coordination ... The Customer Service Representative is responsible for assisting with client requests, organizing ...
Remote Customer Service Representative
Columbus, OH · Remote
$15.50 - $21/hr
Next Stop Travel is a remote-based organization providing structured planning and coordination ... The Customer Service Representative is responsible for assisting with client requests, organizing ...
Remote Customer Service Chat Agent information
See salary details
$9.86 - $11.45
2% of jobs
$11.45 - $13.05
4% of jobs
$13.05 - $14.64
14% of jobs
$15.02 is the 25th percentile. Wages below this are outliers.
$14.64 - $16.24
21% of jobs
The median wage is $16.91 / hr.
$16.24 - $17.83
21% of jobs
$19.34 is the 75th percentile. Wages above this are outliers.
$17.83 - $19.43
14% of jobs
$19.43 - $21.02
11% of jobs
$21.02 - $22.62
5% of jobs
$22.62 - $24.21
4% of jobs
$24.21 - $25.81
2% of jobs
$25.81 - $27.40
2% of jobs
$9
$18
$27
How much do remote customer service chat agent jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for remote customer service chat agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.
What are popular job titles related to Remote Customer Service Chat Agent jobs? For Remote Customer Service Chat Agent jobs, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Chat Agent jobs look for? The top searched job categories for Remote Customer Service Chat Agent jobs are:
What cities are hiring for Remote Customer Service Chat Agent jobs? Cities with the most Remote Customer Service Chat Agent job openings:
What states have the most Remote Customer Service Chat Agent jobs? States with the most job openings for Remote Customer Service Chat Agent jobs include:
$19/hr
Contractor
Re-posted 18 days ago
Job description
Title: IT Support / Service Desk Agent
Location: Columbus, OH 43219 - Onsite
Duration: 12 Months + Extensions
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience