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Customer Service Chat Agent Jobs in Quebec (NOW HIRING)

Entain

Customer Service Agent

Kahnawake, QC · Hybrid

You will report in to the Customer Service Manager, and as a Customer Service Agent, you'll be the first contact for our customers, delivering exceptional service through live chat, email and phone.

New

National Bank

Customer Service Agent

Montreal, QC · On-site

As a Customer Service Agent for our call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening ...

National Bank

As a Customer Service Agent for our call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening ...

Physio Extra

Reporting to the Clinic Director, under the supervision of the Chief Agent, the Customer Service Agent is responsible for providing high quality personalized customer service in order to maintain the ...

Solugaz

Agent service client Tu es une personne passionnée par le service à la clientèle et tu as le désir de faire la différence auprès des clients à chaque jour ? Chez Solugaz, nous croyons ...

nexone

CA$23 - CA$26/hr

We're hiring at NexOne for a Customer Service & Inside Sales (Bilingual), full-time, located at ... Provide fast, professional solutions to client inquiries via phone, email, chat * Maintain up-to ...

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All JobsCustomer Service Chat Agent JobsCustomer Service Chat Agent Jobs in Quebec

Customer Service Chat Agent information

See Quebec salary details

$8

$15

$24

How much do customer service chat agent jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for customer service chat agent in Quebec is $15.19, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $16.59 per hour, depending on experience, location, and employer.

What is a Customer Service Chat Agent job?

A Customer Service Chat Agent is responsible for assisting customers through online chat platforms. They answer inquiries, provide support, and resolve issues in real-time. This role requires strong communication skills, problem-solving abilities, and familiarity with the company's products or services. Chat agents must be able to multitask, handle multiple customer conversations at once, and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive in the Customer Service Chat Agent position, and why are they important?

To thrive as a Customer Service Chat Agent, you need excellent written communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong multitasking, patience, and a positive attitude make someone stand out in this position. These skills are crucial for delivering efficient, helpful, and friendly support to customers across various digital channels.

What does a typical workday look like for a Customer Service Chat Agent?

As a Customer Service Chat Agent, your day usually involves handling multiple customer inquiries simultaneously via live chat, assisting with product questions, troubleshooting technical issues, and resolving complaints efficiently. You will collaborate closely with teammates, supervisors, and other support departments to find solutions and escalate more complex cases as needed. Most roles require timely and accurate responses while maintaining a professional and friendly tone. The work is often structured in shifts, offering both flexibility and clear performance goals to keep you motivated and engaged.

What job categories do people searching Customer Service Chat Agent jobs in Quebec look for? The top searched job categories for Customer Service Chat Agent jobs in Quebec are:
Customer Service Chat Agent jobs near you
Infographic showing various Customer Service Chat Agent job openings in Quebec as of July 2026, with employment types broken down into 58% Full Time, and 42% Part Time. Highlights an 100% In-person job distribution, with an average salary of $31,601 per year, or $15.2 per hour.

Customer Service Agent

Entain

Kahnawake, QC • Hybrid

Full-time

Medical, Retirement

Posted 3 days ago

New

Job description

Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together!

Job Description

We're looking for Customer Service Agents to join our growing team supporting Sports Interaction, Canada's oldest online sportsbook and casino operator.

You will report in to the Customer Service Manager, and as a Customer Service Agent, you'll be the first contact for our customers, delivering exceptional service through live chat, email and phone. You'll help resolve queries, troubleshoot issues and create positive customer experiences.

This is an excellent opportunity for individuals with customer service, contact centre, hospitality, gaming or office-based support experience who enjoy helping people and solving problems.

Compensation and Benefits:

  • Pay: $41,600-$44,000/year, determined by experience. 40 hours paid weekly.
  • Bonus: Quarterly performance bonuses up to 10%.
  • Insurance: Premium group health insurance (post probation), 80% employer covered
  • Retirement: Company-matched private retirement plan after one year.
  • Additional Perks: Two paid breaks and a paid lunch hour daily, gym memberships after three months, full-time schedules with a four on, three off rotation.
Qualifications

What We're Looking For

  • Previous customer service, contact centre, gaming, betting or office-based support experience.
  • Experience interpreting and responding to customer requests skills.
  • Problem-solving Experience building relationships with main partners for each assigned customer.
  • Comfortable working across multiple systems.
  • Good typing speed and computer literacy.
  • Proficiency in Microsoft Office applications.
  • Experience with customer support or ticketing platforms is advantageous.
  • French language skills are an asset but not essential.

Working Pattern

Our operation supports customers seven days a week.

Shift Pattern

  • 4-day working week, 10-hour shifts.
  • Three consecutive days off every week.
  • Rotate schedules based on our requirements.
  • Work pattern will typically be:
    • Sunday to Wednesday, or
    • Wednesday to Saturday

Shift Hours

We schedule shifts between:

7:00am and 1:00am

Examples include:

  • 7:00am to 5:00pm
  • 8:00am to 6:00pm
  • 9:00am to 7:00pm
  • 10:00am to 8:00pm
  • 11:00am to 9:00pm
  • 12:00pm to 10:00pm
  • 1:00pm to 11:00pm
  • 3:00pm to 1:00am

Please only apply if you are comfortable working a rotating schedule, including evenings and weekends. Our needs determine shift patterns, and we require flexibility across all shift times.


Additional Information

Hybrid Working & Location

You will have base at our Kahnawake office, which is located on Montreal's South Shore by our company.

  • First 6 weeks of paid training completed in person.
  • Following on from training, employees will work in a hybrid model.
  • Typically one office day per week, depending on requirements.
  • You will commute reliably to the Kahnawake location for both training and ongoing office attendance.

Diversity, Equity & Inclusion

At Entain, we know that great ideas come from diverse perspectives. We are committed to creating an inclusive workplace where everyone feels respected, supported and able to excel.

We welcome applications from people of all backgrounds, experiences, identities and abilities. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.

Ready to Apply?

If you're passionate about delivering exceptional customer experiences and want to join a global leader in sports betting and gaming, we'd love to hear from you.

Apply today and join Entain as we continue to shape the future of sports gaming and entertainment in Canada.

#LI-Hybrid

This is a hybrid remote/in-office role.