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Customer Service Chat Agent Jobs in Quebec (NOW HIRING)

Desjardins Group

Customer Service Agent

Gatineau, QC

We're looking for a Customer Service Agent to join our team! Do you stand out for your approach to customer service, your ability to use technology, your resourcefulness, your proactiveness and your ...

National Bank

As a Customer Service Agent for our call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening ...

nexone

CA$23 - CA$26/hr

We're hiring at NexOne for a Customer Service & Inside Sales (Bilingual), full-time, located at ... Provide fast, professional solutions to client inquiries via phone, email, chat * Maintain up-to ...

Alterfina

Your role with us As a Bilingual Customer Service Representative, you will be much more than just a point of contact -- you will be a true partner for our clients. Your goal? Deliver a human ...

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Customer Service Chat Agent information

See Quebec salary details

$8

$15

$24

How much do customer service chat agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service chat agent in Quebec is $15.19, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $16.59 per hour, depending on experience, location, and employer.

What is a customer service chat agent?

A Customer Service Chat Agent is responsible for assisting customers through online chat platforms. They answer inquiries, provide support, and resolve issues in real-time. This role requires strong communication skills, problem-solving abilities, and familiarity with the company's products or services. Chat agents must be able to multitask, handle multiple customer conversations at once, and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as a customer service chat agent?

To thrive as a Customer Service Chat Agent, you need excellent written communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong multitasking, patience, and a positive attitude make someone stand out in this position. These skills are crucial for delivering efficient, helpful, and friendly support to customers across various digital channels.

What does a typical workday look like for a customer service chat agent?

As a Customer Service Chat Agent, your day usually involves handling multiple customer inquiries simultaneously via live chat, assisting with product questions, troubleshooting technical issues, and resolving complaints efficiently. You will collaborate closely with teammates, supervisors, and other support departments to find solutions and escalate more complex cases as needed. Most roles require timely and accurate responses while maintaining a professional and friendly tone. The work is often structured in shifts, offering both flexibility and clear performance goals to keep you motivated and engaged.

How do you become a customer service chat agent?

To become a customer service chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and chat software. Many employers also require basic typing skills and the ability to handle customer inquiries professionally. Some roles may require specific training or certifications related to customer service or the company's industry.

What are popular job titles related to Customer Service Chat Agent jobs in Quebec?

For Customer Service Chat Agent jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Agent jobs in Quebec look for?

The top searched job categories for Customer Service Chat Agent jobs in Quebec are:

Customer Service Chat Agent jobs near you
Infographic showing various Customer Service Chat Agent job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $31,601 per year, or $15.2 per hour.

Customer Service Agent

Lux Gouverneur Montréal

Montreal, QC • On-site

Full-time

Re-posted 6 days ago

Job description

Customer Service Agent Are you looking for a career opportunity in the field of administration? We are currently looking for a passionate person to fill the position of Customer Service Agent within our team. Job Description : Reporting to the management, the incumbent processes the data, information and documentation related to his position in addition to the reception and customer service of the residence. He is a contact person for the residence. Requirements: 3 to 4 years of experience in a similar position Proficiency in Microsoft Office office tools Excellent communication and writing skills Attention to detail, thoroughness and versatility Schedule from Monday to Friday Excellent customer service skills Good knowledge of French

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