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Customer Service Chat Agent Jobs in Ohio (NOW HIRING)

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...

Authentic

Customer Service Agent

Dayton, OH

$15 - $20.25/hr

Policy Consulting & Servicing * Support new business quoting and application processes * Process ... phone, email, and chat * Follow up on open issues and ensure resolution to the customer ...

Authentic Insurance

Customer Service Agent

Dayton, OH · On-site

$15 - $20.25/hr

  • Medical

  • Retirement

  • PTO

Customer Service Agent Dayton, Ohio, United States Authentic helps insurance brokers create better ... phone, email, and chat * Follow up on open issues and ensure resolution to the customer ...

Authentic

Customer Service Agent

Dayton, OH · On-site

$15 - $20.25/hr

  • Medical

  • Retirement

  • PTO

Policy Consulting & Servicing * Support new business quoting and application processes * Process ... phone, email, and chat * Follow up on open issues and ensure resolution to the customer ...

Authentic

Customer Service Agent

Dayton, OH · On-site

$15 - $20.25/hr

  • Medical

  • Retirement

  • PTO

Policy Consulting & Servicing * Support new business quoting and application processes * Process ... phone, email, and chat * Follow up on open issues and ensure resolution to the customer ...

Elevare Branding

Customer Service Agent

Columbus, OH · On-site

$14.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and ...

DSV

Customer Service Agent

New Albany, OH · On-site

$15 - $20/hr

Customer Service Agent New Albany Nearest Major Market: Columbus Nearest Secondary Market: Dublin DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV ...

DSV Air & Sea

Customer Service Agent

New Albany, OH · On-site

$15 - $20/hr

Customer Service Agent Time Type: Full Time POSITION SUMMARY Schedule 2A: Sun-Wed and every other Wednesday 6pm-6:30am The CSR is responsible for building rapport and trust with Clients by delivering ...

DSV A/S

Customer Service Agent

New Albany, OH · On-site

$15 - $20/hr

Customer Service Agent Time Type: Full Time POSITION SUMMARY Schedule 2A: Sun-Wed and every other Wednesday 6pm-6:30am The CSR is responsible for building rapport and trust with Clients by delivering ...

Ashley Global Retail, LLC

Customer Care Agent

Bowling Green, OH · On-site

$14.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Bowling Green, OH · On-site

$14.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Allstate - Skip Ivery

Allstate Customer Service Agent

Columbus, OH · On-site

$65K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our on-site Relationship Manager position (Inside Sales & Service Agent) is more than just ... Process customer policy change requests and endorsements accurately. * Handle incoming claims calls ...

Allstate - Skip Ivery

Allstate Customer Service Agent

Columbus, OH · On-site

$65K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our on-site Relationship Manager position (Inside Sales Service Agent) is more than just answering ... Process customer policy change requests and endorsements accurately. * Handle incoming claims calls ...

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All JobsCustomer Service Chat Agent JobsCustomer Service Chat Agent Jobs in Ohio

Customer Service Chat Agent information

What is a customer service chat agent?

A Customer Service Chat Agent is responsible for assisting customers through online chat platforms. They answer inquiries, provide support, and resolve issues in real-time. This role requires strong communication skills, problem-solving abilities, and familiarity with the company's products or services. Chat agents must be able to multitask, handle multiple customer conversations at once, and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as a customer service chat agent?

To thrive as a Customer Service Chat Agent, you need excellent written communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong multitasking, patience, and a positive attitude make someone stand out in this position. These skills are crucial for delivering efficient, helpful, and friendly support to customers across various digital channels.

What does a typical workday look like for a customer service chat agent?

As a Customer Service Chat Agent, your day usually involves handling multiple customer inquiries simultaneously via live chat, assisting with product questions, troubleshooting technical issues, and resolving complaints efficiently. You will collaborate closely with teammates, supervisors, and other support departments to find solutions and escalate more complex cases as needed. Most roles require timely and accurate responses while maintaining a professional and friendly tone. The work is often structured in shifts, offering both flexibility and clear performance goals to keep you motivated and engaged.

How do you become a customer service chat agent?

To become a customer service chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and chat software. Many employers also require basic typing skills and the ability to handle customer inquiries professionally. Some roles may require specific training or certifications related to customer service or the company's industry.

What are the most commonly searched types of Customer Service Chat Agent jobs in Ohio?

The most popular types of Customer Service Chat Agent jobs in Ohio are:

What are popular job titles related to Customer Service Chat Agent jobs in Ohio?

For Customer Service Chat Agent jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Agent jobs in Ohio look for?

The top searched job categories for Customer Service Chat Agent jobs in Ohio are:

What cities in Ohio are hiring for Customer Service Chat Agent jobs?

Cities in Ohio with the most Customer Service Chat Agent job openings:

Customer Service Chat Agent jobs near you
Infographic showing various Customer Service Chat Agent job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

IT Support/ Service Desk Agent in Columbus, OH 43219 - Onsite

Amicis Global

Columbus, OH • On-site

$19/hr

Contractor

Re-posted 28 days ago

Job description

Title: IT Support / Service Desk Agent
Location: Columbus, OH 43219 - Onsite 
Duration: 12 Months + Extensions 
 
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process. 
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience