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Customer Service Chat Agent Jobs in Remote, OR (NOW HIRING)

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Customer Service Chat Agent information

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How much do customer service chat agent jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer service chat agent in Remote, OR is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a customer service chat agent?

A Customer Service Chat Agent is responsible for assisting customers through online chat platforms. They answer inquiries, provide support, and resolve issues in real-time. This role requires strong communication skills, problem-solving abilities, and familiarity with the company's products or services. Chat agents must be able to multitask, handle multiple customer conversations at once, and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as a customer service chat agent?

To thrive as a Customer Service Chat Agent, you need excellent written communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong multitasking, patience, and a positive attitude make someone stand out in this position. These skills are crucial for delivering efficient, helpful, and friendly support to customers across various digital channels.

What does a typical workday look like for a customer service chat agent?

As a Customer Service Chat Agent, your day usually involves handling multiple customer inquiries simultaneously via live chat, assisting with product questions, troubleshooting technical issues, and resolving complaints efficiently. You will collaborate closely with teammates, supervisors, and other support departments to find solutions and escalate more complex cases as needed. Most roles require timely and accurate responses while maintaining a professional and friendly tone. The work is often structured in shifts, offering both flexibility and clear performance goals to keep you motivated and engaged.

How do you become a customer service chat agent?

To become a customer service chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and chat software. Many employers also require basic typing skills and the ability to handle customer inquiries professionally. Some roles may require specific training or certifications related to customer service or the company's industry.

What job categories do people searching Customer Service Chat Agent jobs in Remote, OR look for?

The top searched job categories for Customer Service Chat Agent jobs in Remote, OR are:

Customer Service Chat Agent jobs near you
Infographic showing various Customer Service Chat Agent job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $37,755 per year, or $18.2 per hour.

Customer Service Representative - State Farm Agent Team Member

Natalie Kelley - State Farm Agent

North Bend, OR • On-site

$3.3K - $5.8K/mo

Other

Re-posted 22 days ago

Job description

State Farm Insurance Agent

Immediate opening! State Farm Insurance Agent located in North Bend, OR is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. You will be joining a fun and hardworking team! We are looking for someone to join us who has a desire to be the best in the industry and have fun doing it! You do NOT have to have sales experience to join our team, we are looking for someone hard-working, dependable, teachable, energetic and positive and we can train you to do the rest! This is a great opportunity for someone who wants to get started in a career with endless opportunities. The growth potential is unlimited. If you enjoy helping people and providing amazing customer service this is the perfect career for you! As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. There is a base hourly wage + unlimited bonus potential so you can make as much as you desire.

Responsibilities:

  • Provide information about insurance products and services.
  • Assist clients with policy applications and renewals.
  • Handle client inquiries and provide timely responses.
  • Maintain accurate records of client interactions.

Qualifications:

  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Experience in customer service
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal and listening
  • Enthusiastic about helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • Self-motivated
  • Insurance Licenses (must be able to obtain)

About Us:

We love our community and helping people manage their insurance and protect themselves and those that they love. We love to have fun and work together. We are looking for the right people to join our team! This is a great career opportunity with unlimited growth potential. If this sounds exciting to you, we would love to chat with you! If you are motivated to succeed and can see yourself in this role, please submit a resume. We will follow up with you on the next steps in the interview process. Compensation: $3,300.00 - $5,800.00 per month.

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Roseburg, OR and help customers with their insurance and financial services needs, including:

  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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