ZipRecruiter

Log In

1

Customer Service Associate Jobs in Springfield, IL

next page

Showing results 1-20

All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Springfield, IL

Customer Service Associate information

See Springfield, IL salary details

$8

$16

$27

How much do customer service associate jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for customer service associate in Springfield, IL is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $19.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

Can I work in Amazon from home?

Customer Service Associates at Amazon can work from home, depending on the role and location. Remote positions typically require a reliable internet connection, a suitable workspace, and sometimes specific technical skills or equipment. Availability of remote work varies by job posting and geographic location.

Is a CSA job stressful?

Customer Service Associate (CSA) roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. The level of stress varies depending on the work environment, management, and individual resilience, but many CSAs find that training and support help manage job pressures effectively.

What job makes 10,000 a month without a degree?

A Customer Service Associate typically does not earn $10,000 a month without significant experience, specialized skills, or working in high-paying industries. Most customer service roles pay hourly wages that, even with overtime, rarely reach that level without additional responsibilities or bonuses. High earnings in this field usually require advancement to supervisory or managerial positions or working in niche sectors.

What are some common challenges Customer Service Associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

How can I make 2000 a week working from home?

A Customer Service Associate can potentially earn $2,000 a week by working full-time hours, often requiring strong communication skills, experience, and sometimes performance-based incentives. Achieving this income level may involve handling high call volumes, working for companies with premium pay rates, or taking on additional shifts or roles with bonuses. Building expertise in customer service tools and maintaining consistent performance can also contribute to higher earnings.

What are Customer Service Associates?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What Do Customer Service Associates Do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Springfield, IL? The most popular types of Customer Service jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Service Associate jobs? Cities near Springfield, IL with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Springfield, IL as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,330 per year, or $17 per hour.
County Market Customer Service Associate

County Market Customer Service Associate

County Market

Springfield, IL

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

SUMMARY
The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Delivers superior guest service and ensure absolute customer satisfaction
  • Maintains customer satisfaction by providing solutions to concerns
  • Learns and uses the GUEST program
  • Greet Customers. Be sincere
  • Use a smile. Project a friendly manner
  • Engage the customer in casual conversation
  • Show respect toward customers purchases
  • Thank them
  • Understand all aspects of the cashier/bagger position
  • Supervises front end cleanliness and organization
  • Controls traffic flow on the front
  • Ensures compliance with all laws, policies and procedures through regular front end management
  • Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
  • Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
  • Handles software and hardware equipment issues
  • Work within company programs, policies and procedures
  • Follows safety policies and procedures; is a safety role model
  • Other duties as assigned by supervisor
KEY ATTRIBUTES
  • Customer service skills
  • Genuine
  • Friendly
  • Leadership skills
  • Communication skills
  • Honesty/Integrity
  • Money handling skills
  • Ability to multi-task
  • High energy level
  • Adaptability
SUPERVISORY RESPONSIBILITIES
  • Manages 3-12 Associates on the front end.
  • Follows NFI policies and applicable federal, state and local laws.
  • Assign and direct work
  • Address complaints and resolves problems
EDUCATION and/or EXPERIENCE
  • There is no required education and/or experience
LANGUAGE SKILLS
  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write routine reports and correspondence.
  • Present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
  • Basic math concepts (addition, subtraction, division, multiplication)
CERTIFICATES, LICENSES, REGISTRATIONS
  • There is no required certifications, licenses, or registrations
RECOMMENDED EQUIPMENT
  • Slip resistant shoes with closed toe and heel
  • Ladders
  • Stepladder
  • Uniform per store policy
PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
  • Stand
  • Walk
  • Use hands to finger, handle, or feel
  • Reach with hands and arms
  • Stoop
  • Kneel
  • Crouch
  • Communicate with associates and customers
  • Lift and/or move up to 15 pounds
Frequently (Between 1/3 to 2/3 of the time)
  • Overhead lifting
  • Climb
  • Balance
  • Lift and/or move up to 25 pounds
Occasionally (Less than 1/3 of the time)
  • Sit
  • Crawl
  • Smell
  • Lift and/or move up to 50 pounds
Vision
  • Close
  • Distance
  • Peripheral
  • Depth perception
  • Ability to adjust focus
  • Ability to distinguish colors
WORK ENVIRONMENT
Occasionally
  • Risk of electrical shock
  • Outdoor weather conditions from exterior doors
  • Chemicals while cleaning
Noise Level
  • Moderate
PAY RANGE (depends on industry experience)
Min. Wage up to $18/hour (IL Locations Only)
Starting pay will be based on experience, internal equity, and scope of responsibility.
BENEFITS (eligibility based on full-time/part-time status)
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Life Insurance
  • Voluntary Benefits
  • Paid Time Off
  • Retirement Plans
  • Employee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
**Position requirements may vary by store location

Apply