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Customer Service Assistant Jobs in Racine, WI (NOW HIRING)

Sendik's

Customer Service Office

Elm Grove, WI · On-site

$13.75 - $19/hr

Role Title Customer Service Office Associate Manager Customer Service Manager Job Summary The ... Scheduling break/meal times to ensure coverage throughout the day * Assist with accurately and ...

Sendik's Food Market

Customer Service Office

Brookfield, WI · On-site

$13.50 - $18.75/hr

Role Title Customer Service Office Associate Manager Customer Service Manager Job Summary The ... Scheduling break/meal times to ensure coverage throughout the day * Assist with accurately and ...

Sendik's Food Market

Customer Service Office

Franklin, WI · On-site

$13.50 - $18.50/hr

Role Title Customer Service Office Associate Manager Customer Service Manager Job Summary The ... Scheduling break/meal times to ensure coverage throughout the day * Assist with accurately and ...

Sendik's Food Market

Customer Service Office

Elm Grove, WI · On-site

$13.75 - $19/hr

Customer Service Office Associate Sendik's Food Markets: Join a Century of Excellence. Sendik ... Scheduling break/meal times to ensure coverage throughout the day * Assist with accurately and ...

City of West Allis

Customer Service Specialist

Milwaukee, WI · On-site

$16.75 - $22.25/hr

Customer Service/Clerk Specialist Calling all remarkable customer service people! The City of West ... You'll help process payments, licenses, and permits; assist with elections; help customers get what ...

Sendik's Food Market

Customer Service Office

Elm Grove, WI · On-site

$13.75 - $19/hr

Role Title Customer Service Office Associate Manager Customer Service Manager Job Summary The ... Scheduling break/meal times to ensure coverage throughout the day * Assist with accurately and ...

Sendik's Food Market

Customer Service Office

Greendale, WI · On-site

$13.75 - $19/hr

Role Title Customer Service Office Associate Manager Customer Service Manager Job Summary The ... Scheduling break/meal times to ensure coverage throughout the day * Assist with accurately and ...

City of West Allis

Customer Service Specialist

West Allis, WI · On-site

$16.50 - $22/hr

Description Calling all remarkable customer service people! The City of West Allis needs you. Are ... You'll help process payments, licenses, and permits; assist with elections; help customers get what ...

GovernmentJobs.com

Customer Service Specialist

Milwaukee, WI · On-site

$16.75 - $22.25/hr

Customer Service/Clerk Specialist Calling all remarkable customer service people! The City of West ... You'll help process payments, licenses, and permits; assist with elections; help customers get what ...

Robert Half

Customer Service Representative

Racine, WI · On-site

$19/hr

Respond to incoming customer calls with professionalism, empathy, and clear communication. * Assist customers with questions, service needs, and general support requests in a fast-paced call center ...

62ML

Customer Service Representative

Brookfield, WI · On-site

$3.7K - $4.4K/mo

This role combines customer service, relationship-building, and sales responsibilities in a ... Maintain accurate records of customer interactions and sales activities. * Assist with resolving ...

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Customer Service Assistant information

See Racine, WI salary details

$11

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$26

How much do customer service assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service assistant in Racine, WI is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.39 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Racine, WI?

The most popular types of Customer Service jobs in Racine, WI are:

What are popular job titles related to Customer Service Assistant jobs in Racine, WI?

For Customer Service Assistant jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Racine, WI look for?

The top searched job categories for Customer Service Assistant jobs in Racine, WI are:

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Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,056 per year, or $18.8 per hour.

Customer Service Office

Sendik's

Elm Grove, WI • On-site

$13.75 - $19/hr

Full-time

Re-posted 23 days ago

Job description

Job Requirements
Sendik's Food Markets: Join a Century of Excellence. Sendik's Food Markets is far more than a grocery store-we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 17 store locations across Southeastern Wisconsin.
At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience.
If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.
Role Title
Customer Service Office Associate
Manager
Customer Service Manager
Job Summary
The Customer Service Office Associate will be responsible for modeling and promoting Sendik's culture by consistently providing "best in class" service to our guests. The main responsibility of the Customer Service Office Associate is to maintain the operations of the front end, including daily task management and resolving customer complaints. The Customer Service Office Associate must demonstrate accountability, accuracy and ability to delegate tasks to the team.
Our Values:
Service: We will treat every customer like a beloved family member or friend and find a way to say "yes" to our customers. It's important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere "Thank you for your business!"
Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.
Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use "Red Truck Service" when additional assistance is needed.
Work Experience
Duties/Responsibilities
  • Serve customers while modeling Sendik's culture and providing "best in class" customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
  • Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
  • Encourage customers to participate in our monthly charity partnerships and Red Bag Rewards program
  • Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists
  • Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise
  • Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash
  • Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise
  • Scheduling break/meal times to ensure coverage throughout the day
  • Assist with accurately and efficiently checking out customer orders
  • Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found
  • Assist with store promotional sales events as needed
  • Assist with the training and mentoring of new associates at the Customer Service Desk
  • Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
  • Assist with all other Customer Service duties as needed

Qualifications:
  • Must be a minimum of 18 years of age due to handling wine and spirits
  • Prior experience in customer service, cash handling and leadership experience is required
  • Ability to provide clear direction and delegate responsibilities to a team
  • Ability to quickly adapt to changing conditions, priorities and circumstances
  • Ability to maintain composure, meet deadlines and work effectively under pressure
  • Ability to work effectively in a fast-paced environment
  • Excellent communication, organizational and planning skills
  • Ability to make independent decisions regarding department needs and priorities
  • Strong verbal and written communication skills
  • Strong sense of urgency, time management, prioritization and multitasking skills
  • Strong computer skills, working knowledge in Microsoft Office product suite and Google Products
  • Excellent attention to detail
  • Excellent problem-solving and conflict resolution skills
  • Exceptional customer service skills
  • Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
  • Ability to stand, walk, lift, bend, push/pull for extended periods of time
  • Ability to lift up to 50 pounds

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