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Customer Service Analyst Jobs in Minnesota (NOW HIRING)

Hertz

Customer Service Associate

Saint Paul, MN · On-site

$19/hr

Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance ...

Hemostasis, LLC

Be Seen First

Customer Service Representative

White Bear Lake, MN · On-site

$50K - $65K/yr

We are seeking a dedicated and dynamic Customer Service Representative to be a vital point of ... Proficient in analyzing, problem-solving, and multitasking. * Experience with Kinetic software ...

Hertz

Customer Service Associate

Saint Paul, MN · On-site

$19/hr

Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance ...

TCWGlobal

Customer Service Representative

Brainerd, MN · On-site

$18 - $20/hr

Customer Service Representative W2 Contract to Hire Brainerd, MN $18-20/hr Are you a detailoriented ... Strong analytical and problem-solving abilities. * Exceptional attention to detail and ...

TCWGlobal

Customer Service Representative

Brainerd, MN · On-site

$18 - $20/hr

Customer Service Representative W2 Contract to Hire Brainerd, MN $18-20/hr Are you a detailoriented ... Strong analytical and problem-solving abilities. * Exceptional attention to detail and ...

kurt

Customer Service Representative

Coon Rapids, MN · On-site

$20.26 - $27/hr

Establish and maintain positive working relationships with customers by ensuring the best possible customer satisfaction by providing expertise in the analysis of system problems and logging service ...

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All JobsCustomer Service Analyst JobsCustomer Service Analyst Jobs in Minnesota

Customer Service Analyst information

See Minnesota salary details

$14

$29

$47

How much do customer service analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service analyst in Minnesota is $29.08, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $34.86 per hour, depending on experience, location, and employer.

What is a customer service analyst?

A Customer Service Analyst is a professional who evaluates and improves the performance of a company's customer service operations. They analyze customer interactions, feedback, and service metrics to identify patterns, problems, and opportunities for improvement. Their goal is to enhance customer satisfaction by recommending process changes, training, or technology solutions. Customer Service Analysts often collaborate with other departments to implement strategies that improve the overall customer experience.

How does a customer service analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What is a customer service analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a customer service analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs
What cities in Minnesota are hiring for Customer Service Analyst jobs? Cities in Minnesota with the most Customer Service Analyst job openings:
What are popular job titles related to Customer Service Analyst jobs in MN? For Customer Service Analyst jobs in MN, the most frequently searched job titles are:
Customer Service Analyst jobs near you
Infographic showing various Customer Service Analyst job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $60,484 per year, or $29.1 per hour.

Customer Service Representative

National Dentex

Saint Augusta, MN • On-site

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

National Dentex rating

7.2

Company rating: 7.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

83rd of 120 rated laboratories

Job description

Customer Service Representative

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Thoele Dental Laboratory in St. Cloud, MN.

The regular hours for this position are from 7:30 AM to 5:00 PM Monday through Thursday, 7:30 AM to 11:30 AM on Fridays, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:
  • Answer phones in a timely manner
  • Process outgoing calls in a timely manner
  • Troubleshoot technical issues, including shade, material, poor impressions and missing items or information
  • Build solid relationships with staff members in customer offices as well as dental lab
  • Analyze remakes by customer and ensure any issues are resolved
  • Enter/schedule IOS cases
  • Responsible for Pricing
  • Account Receivables backup
  • All other duties as assigned
Skills and Abilities Required:
  • Must be able to read, write, speak and understand English
  • Must have computer skills including typing and familiarity with Microsoft Office products
  • Verbally communicate via telephone-maintaining a positive demeanor
  • Verbally communicate with all levels of staff-maintaining a positive demeanor
  • Takes initiative
  • Listening Skills
  • Attention to detail and accuracy
Minimum Education and Experience Required:
  • Required: High school diploma or equivalent
  • Preferred: Minimum 5 years of experience in a dental environment or call center
Hazardous Materials or Equipment Used:
  • General office equipment
Physical Requirements:
  • Perform tasks at multiple workstations-standing and sitting for extended periods of time.
  • Push, pull, lift, and/or carry up to 25 pounds

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