Customer Service Analyst Two Jobs (NOW HIRING)

Job Summary:
Yale New Haven Health is committed to providing patient-centered care and supporting its mission through integrity and compassion. The Analyst II is responsible for processing data requests, maintaining reporting dashboards, and collaborating with various teams to ensure timely support in the Supply Chain Analytics domain.
Responsibilities:
• Determines efficient and accurate means to collect needed data elements from internal and external databases, information systems and personnel across the Health System and the external vendor community.
• Works effectively in multi-disciplinary team environment to determine the methods by which the required data can be efficiently collected.
• Effective communication and follow-up with Hospital and Health System Materials Management personnel, user community at all Hospitals and external vendor representatives to coordinate the collection of data.
• Performs complex data queries, reports, and analysis for CSC customers on Supply Chain Analytics deliverables.
• Performs daily MMIS system maintenance, build, and configuration in a timely fashion.
• Assists with MMIS system testing in conjunction with ITS and other functional areas
• Assists with CSC project tasks or incidents assigned through IRMA, Remedy, or any other Incident or Project Management platform in a timely fashion.
• Provides troubleshooting and support for CSC customers in a professional manner at all times.
• Submits and monitors Remedy tickets for security requests and CSC incident tickets
• Analyze business processes to ensure proper system configuration and function and recommends changes and enhancements to improve performance.
• Assists with the maintenance and coordination of 3rd party MMIS related applications such as GHX, Parex, QSight and any new program to be used within the CSC.
• Works autonomously as appropriate, understanding the appropriate time for escalation within the Health System and hospitals.
• Collaborates with other supply chain personnel and hospital users to accomplish goals.
• Follows all Corporate Compliance guidelines and Patient Confidentiality guidelines. Maintains the confidentiality of pricing among vendors and other outside parties.
• Maintains skills and access to ERP system to provide specific support as appropriate.
• Demonstrate an ability to utilize new web-based tools as they become available and integrate into the day-to-day process of one's own work environment as well as the rest of the Materials Management staff .
• Interact with Senior Management, physicians, Department Heads, Materials Management staff, Vertical Network customers, etc. with a customer focus at all times.
• Responsible for month end and year end closings. Insures timely and accurate closing process to support GL reporting requirements.
• Maintains Corporate Supply Chain Intranet data.
• Successfully accomplished Analyst I Goals and Success Factors, having completed at least one review cycle with an exceptional overall evaluation (including over-achieving on project completion rate tracked through IRMA and Remedy)
• Demonstrates leadership ability and qualities
• Helps to train new Analysts independently
• Displays the skillset to assist on all three Analytics teams; Clinical Data, Reporting, and MMIS Support
• Additional responsibility of independent Item Master and Contract loads
• Accepts responsibility for own professional development. Examples could include Business Analytics or Materials Professional certification (CMRP, Six Sigma, APICS CPIM or CSCP, etc.)
Qualifications:
Required:
• Bachelor's degree in Business, Supply Chain Management, Finance, Computer Science, or related discipline
• Minimum 5 experience in Supply Chain Management, Information Technology, Finance, or related field
• Ability to summarize, analyze, and report on data
• Experience in Database Management and managing the input, analysis and reporting using a variety of software packages
• Excellent analytical and computer software skills, specifically in Microsoft Office Suites, Tableau, or ERP/Point of Use systems such as QSight and Infor
• Ability to research and interpret data; to include reporting, preparing and presenting data
• Excellent interpersonal and communication skills
• Ability to function with multi-disciplinary teams
Preferred:
• Knowledge of Financial Principles preferred.
• Professional certification preferred
Company:
Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine. Founded in 1996, the company is headquartered in New Haven, USA, with a team of 10001+ employees. The company is currently Late Stage.