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Customer Service Analyst Two Jobs in Michigan (NOW HIRING)

Select Minds LLC

Business Analyst -II

Lansing, MI · On-site

$82K - $88K/yr

Business Analyst II Location: Auburn Hills, MI Work Model: Day 1 Onsite | Hybrid Interview Process ... Work closely with Product Managers to improve customer experience. * Contribute to UX research and ...

Huntington

Sr. Client Service Analyst

Lansing, MI · On-site

CSM Warehouse Sr. Client Service Analyst - CSG Corporate Mortgage Finance As a CSM Warehouse Sr. ... Excellence in customer service, highly motivated, focused and goal oriented * Excellent written and ...

Select Minds LLC

Business Analyst -II

Lansing, MI · On-site

$82K - $88K/yr

Business Analyst II Location: Auburn Hills, MI Work Model: Day 1 Onsite | Hybrid Interview Process ... improve customer experience. • Contribute to UX research and design best practices. Required ...

MyMichigan Health

Application Analyst II

Midland, MI · On-site

Summary The Application Analyst II serves as an experience team member of the Applications team ... Exhibit a commitment to exceptional customer service while providing Go-Live or Daily end user ...

Tech Tammina LLC

Data Analyst II

Jackson, MI · On-site

Role: Data Analyst II Location: Jackson, MI (Onsite/ Hybrid) Duration: Long term Rate: Market ... Customer (VoC) organization. · This role is essential to building a strong data foundation that ...

Refacture

Customer Experience Analyst I

Troy, MI · On-site

Provides outstanding service experience for the customer. Requirements: * Bachelor's degree in ... A minimum of two years of related experience in customer experience or closely related function

ROUSH

Accounts Receivable Analyst II

Farmington, MI · On-site

$23.50 - $30/hr

... to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides ...

ROUSH

Accounts Receivable Analyst II

Farmington, MI · On-site

$23.50 - $30/hr

... to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides ...

Kamax

Analyst, Customer Fulfillment

Lapeer, MI · On-site

Customer Fulfillment Analyst JOB SUMMARY: This critical customer facing position ensures the visibility of customer order demand and forecasts to the production teams. Fulfillment of those orders by ...

Roush

Accounts Receivable Analyst II

Farmington, MI · On-site

$23.50 - $30/hr

... to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides ...

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Customer Service Analyst Two information

What does a customer service analyst do?

A customer service analyst evaluates customer interactions and feedback to identify trends, improve service quality, and develop strategies for better customer satisfaction. They often analyze data using tools like Excel or CRM software and collaborate with teams to implement process improvements. Strong communication skills and attention to detail are essential for this role.
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Customer Service Analyst Two jobs near you

Business Analyst -II

Select Minds LLC

Lansing, MI • On-site

$82K - $88K/yr

Full-time

Posted 15 days ago

Job description

Benefits:
  • ONSITE
  • Competitive salary
  • Opportunity for advancement

Job Title: Business Analyst II
Location: Auburn Hills, MI
Work Model: Day 1 Onsite | Hybrid
Interview Process: Final Round Face-to-Face (F2F) Interview (Mandatory)
Job Summary

We are seeking an experienced Business Analyst II with strong expertise in business analysis, user experience design, and enterprise application modernization. The ideal candidate will have experience working with Commercial Off-The-Shelf (COTS) Learning Management Systems (LMS), legacy system integrations, and the automotive sales/dealer ecosystem.
Required Experience

• 7+ years of Business/System Analysis experience.
 • 4+ years of User Experience (UX) documentation and design experience.
 • Experience with Commercial Off-The-Shelf (COTS) Learning Management Systems (LMS).
 • Experience integrating legacy systems with COTS applications.
 • Experience in Automotive Sales & Dealer systems.
 • Experience enhancing User Interface (UI) and User Experience (UX).
 • Strong communication and stakeholder management skills.
Key Responsibilities

Business Analysis
• Lead business requirement gathering and analysis.
• Conduct stakeholder workshops and interviews.
• Gather and document functional and non-functional requirements.
• Analyze business processes and recommend system improvements.
• Create business process flows, activity diagrams, and use cases.
• Collaborate with development teams to translate business requirements into technical solutions.
• Support project estimation and resource planning.
• Maintain Requirements Traceability Matrix (RTM).
• Support QA teams with test strategy, test plans, and test case development.
User Experience (UX)
• Design and improve user-centric experiences using Human-Centered Design principles.
• Develop wireframes, prototypes, mockups, and interactive designs.
• Create high-fidelity UI designs and interface specifications.
• Present UX concepts to business stakeholders and leadership.
• Work closely with Product Managers to improve customer experience.
• Contribute to UX research and design best practices.
Required Skills

• Business Analysis
• Requirements Gathering & Documentation
• Functional & Non-Functional Requirements
• Business Process Modeling
• Use Cases & Activity Diagrams
• Process Flow Documentation
• Requirements Traceability Matrix (RTM)
• QA & Test Strategy Support
• User Experience (UX)
• Human-Centered Design
• Wireframing & Prototyping
• UI/UX Design
• COTS Learning Management Systems (LMS)
• Legacy System Integration
• Sales & Dealer Systems
• Stakeholder Management
Preferred Qualifications

• Automotive industry experience.
 • Experience modernizing legacy enterprise applications.
 • Agile/Scrum experience.
 • Strong presentation and facilitation skills.
Important: Candidates must be willing to attend an in-person Face-to-Face (F2F) interview for the final interview round.
Interested candidates, please share:
• Updated Resume
• Current Location
• Work Authorization
• Availability for Face-to-Face Interview
• Expected Rate
• Earliest Joining Date

Flexible work from home options available.