The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in ...
The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in ...
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional ...
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional ...
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional ...
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional ...
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional ...
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional ...
Warehouse Mgmt. Systems (WMS) Analyst II
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$55K - $90K/yr
Shift will be Wednesday - Saturday from 5p - 3a The Operations Systems Analyst II (WMS Analyst II) ... excellence to our customers. Role Responsibilities * Implement and maintain warehouse ...
Warehouse Mgmt. Systems (WMS) Analyst II
Groveport, OH · On-site
$55K - $90K/yr
Shift will be Wednesday - Saturday from 5p - 3a The Operations Systems Analyst II (WMS Analyst II) ... excellence to our customers. Role Responsibilities * Implement and maintain warehouse ...
Warehouse Mgmt. Systems (WMS) Analyst II
$55K - $90K/yr
Saturday from 5p -; 3a The Operations Systems Analyst II (WMS Analyst II) role has a national ... excellence to our customers. Role Responsibilities * Implement and maintain warehouse ...
Warehouse Mgmt. Systems (WMS) Analyst II
$55K - $90K/yr
Saturday from 5p -; 3a The Operations Systems Analyst II (WMS Analyst II) role has a national ... excellence to our customers. Role Responsibilities * Implement and maintain warehouse ...
Warehouse Mgmt. Systems (WMS) Analyst II
Westerville, OH · On-site
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The Operations Systems Analyst II (WMS Analyst II) role has a national salary range of $55,000 ... excellence to our customers. Role Responsibilities * Implement and maintain warehouse ...
Warehouse Mgmt. Systems (WMS) Analyst II
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The Operations Systems Analyst II (WMS Analyst II) role has a national salary range of $55,000 ... excellence to our customers. Role Responsibilities * Implement and maintain warehouse ...
Warehouse Mgmt. Systems (WMS) Analyst II
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The Operations Systems Analyst II (WMS Analyst II) role has a national salary range of $55,000 ... excellence to our customers. Role Responsibilities * Implement and maintain warehouse ...
Warehouse Mgmt. Systems (WMS) Analyst II
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The Operations Systems Analyst II (WMS Analyst II) role has a national salary range of $55,000 ... excellence to our customers. Role Responsibilities * Implement and maintain warehouse ...
Warehouse Mgmt. Systems (WMS) Analyst II
Westerville, OH · On-site
$55K - $90K/yr
The Operations Systems Analyst II (WMS Analyst II) role has a national salary range of $55,000 ... excellence to our customers. Role Responsibilities * Implement and maintain warehouse ...
Warehouse Mgmt. Systems (WMS) Analyst II
Westerville, OH · On-site
$55K - $90K/yr
The Operations Systems Analyst II (WMS Analyst II) role has a national salary range of $55,000 ... excellence to our customers. Role Responsibilities * Implement and maintain warehouse ...
Warehouse Mgmt. Systems (WMS) Analyst II
$55K - $90K/yr
The Operations Systems Analyst II (WMS Analyst II) role has a national salary range of $55,000 ... excellence to our customers. Role Responsibilities * Implement and maintain warehouse ...
Warehouse Mgmt. Systems (WMS) Analyst II
$55K - $90K/yr
The Operations Systems Analyst II (WMS Analyst II) role has a national salary range of $55,000 ... excellence to our customers. Role Responsibilities * Implement and maintain warehouse ...
Leverage AWS services essential for Data Lake, Data Science, AI/ML teams. * Handle and resolve ... Conduct root cause analysis and knowledge transfer sessions with the internal team. * Collaborate ...
Leverage AWS services essential for Data Lake, Data Science, AI/ML teams. * Handle and resolve ... Conduct root cause analysis and knowledge transfer sessions with the internal team. * Collaborate ...
Financial Analyst II
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Financial Analyst II
Columbus, OH · On-site
Financial Analyst II Does this position interest you? You should apply - even if you don't match ... customers they serve. If you're looking for an opportunity to be a part of a work family that ...
Financial Analyst II
Columbus, OH · On-site
Financial Analyst II Does this position interest you? You should apply - even if you don't match ... customers they serve. If you're looking for an opportunity to be a part of a work family that ...
Financial Analyst II
Columbus, OH · On-site
Financial Analyst II Does this position interest you? You should apply - even if you don't match ... customers they serve. If you're looking for an opportunity to be a part of a work family that ...
SBL Credit Analyst II
Columbus, OH · On-site
First Merchants Bank is seeking a SBL Credit Analyst II to join our team! This position will be ... Generate and communicate to customers the credit needs list within approved service level ...
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Columbus, OH · On-site
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IT Service Support Analyst 2
Columbus, OH · On-site
IT Service Support Analyst 2 Department:Fisher College | Information Technology Services Operations ... excellent customer service to clients; performs upgrades and rebuilds user workstations with ...
IT Service Support Analyst 2
Columbus, OH · On-site
IT Service Support Analyst 2 Department:Fisher College | Information Technology Services Operations ... excellent customer service to clients; performs upgrades and rebuilds user workstations with ...
Business Systems Analyst II
Columbus, OH · On-site
... the customer right," we have fulfilled the dreams of over 170,000 homeowners and grown to become ... The Business Systems Analyst II will perform analysis and documentation of business processes. Have ...
Business Systems Analyst II
Columbus, OH · On-site
... the customer right," we have fulfilled the dreams of over 170,000 homeowners and grown to become ... The Business Systems Analyst II will perform analysis and documentation of business processes. Have ...
Business Systems Analyst II
Columbus, OH · On-site
... the customer right," we have fulfilled the dreams of over 170,000 homeowners and grown to become ... The Business Systems Analyst II will perform analysis and documentation of business processes. Have ...
Business Systems Analyst II
Columbus, OH · On-site
... the customer right," we have fulfilled the dreams of over 170,000 homeowners and grown to become ... The Business Systems Analyst II will perform analysis and documentation of business processes. Have ...
Business Systems Analyst II
Columbus, OH · On-site
... the customer right," we have fulfilled the dreams of over 170,000 homeowners and grown to become ... The Business Systems Analyst II will perform analysis and documentation of business processes. Have ...
Quick apply
Business Systems Analyst II
Columbus, OH · On-site
... the customer right," we have fulfilled the dreams of over 170,000 homeowners and grown to become ... The Business Systems Analyst II will perform analysis and documentation of business processes. Have ...
Benefits Analyst 2, Projects
Columbus, OH · On-site
The primary purpose of the Benefits Analyst 2 classification is to assist in the administration of ... Evaluate vendor websites and provide customer contact where needed. Assist in developing and ...
Benefits Analyst 2, Projects
Columbus, OH · On-site
The primary purpose of the Benefits Analyst 2 classification is to assist in the administration of ... Evaluate vendor websites and provide customer contact where needed. Assist in developing and ...
Benefits Analyst 2, Projects
Columbus, OH · On-site
$31.04/hr
The primary purpose of the Benefits Analyst 2 classification is to assist in the administration of ... Evaluate vendor websites and provide customer contact where needed. Assist in developing and ...
Benefits Analyst 2, Projects
Columbus, OH · On-site
$31.04/hr
The primary purpose of the Benefits Analyst 2 classification is to assist in the administration of ... Evaluate vendor websites and provide customer contact where needed. Assist in developing and ...
Customer Service Analyst Two information
See salary details
$14.90 - $17.94
11% of jobs
$20.68 is the 25th percentile. Wages below this are outliers.
$17.94 - $20.98
16% of jobs
$20.98 - $24.02
16% of jobs
The median wage is $25.54 / hr.
$24.02 - $27.05
15% of jobs
$27.05 - $30.09
11% of jobs
$32.29 is the 75th percentile. Wages above this are outliers.
$30.09 - $33.13
10% of jobs
$33.13 - $36.17
4% of jobs
$36.17 - $39.20
2% of jobs
$39.20 - $42.24
2% of jobs
$42.24 - $45.28
3% of jobs
$45.28 - $48.32
11% of jobs
$14
$29
$48
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Full-time
Re-posted 9 days ago
Nationwide Children's Hospital rating
6.9
Based on 131 frontline employees who took The Breakroom Quiz
550th of 1,061 rated hospitals
Job description
**This position is fully on-site in Columbus, Ohio**
This position will primarily support Mac and Mobile Devices.
Valid Ohio driver's license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children's Hospital and must maintain qualification of insurance guidelines.
Job Description Summary:
The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person.
Job Description:
Essential Functions:
- Serves as an escalation point for tier one support staff
- Gathers relevant information to assist in the timely resolution of incidents, requests, and problems
- Identifies situations requiring urgent attention, to prioritize and escalate to appropriate tier 3 resources
- Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner
- Assists the IS Service Desk with continuous process improvement
- Acts as liaison between tier 1 and tier 3 analysts and customers for incident and problem resolution
- Manages application lifecycle and vendor relations for assigned applications
Education Requirement:
Bachelor's Degree or relevant experience required.
Certifications:
A+, Network+, preferred.
Skills:
Conflict resolution, excellent troubleshooting and customer service skills
Experience:
3 years' experience providing IT customer support, required.
Physical Requirements:
OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Hand use: grasping, gripping, turning, Reaching above shoulder, Squat/kneel
FREQUENTLY: Driving motor vehicles (work required) *additional testing may be required, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Patient Equipment, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Repetitive hand/arm use, Standing, Walking
CONTINUOUSLY: Computer skills, Decision Making, Problem solving, Sitting
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
What Nationwide Children's Hospital employees say
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About Nationwide Children's Hospital
Sourced by ZipRecruiter
Nationwide Children's Hospital, established in 1894, is a leading pediatric healthcare system based in Columbus, Ohio, United States. They serve as a primary pediatric network, providing wellness, preventive, diagnostic, treatment, and rehabilitative care for infants, children, adolescents, and adults with congenital disease. Being the third-largest pediatric hospital in the nation, Nationwide Children's Hospital prides itself on its relentless commitment to children and their families, driven by their core values of respect, integrity, determination, empathy, and solidarity. The institution's comprehensive mission is to enhance the health of children by providing high-quality, family-centered care, conducting groundbreaking research, advocating for pediatric health, and training top healthcare professionals.
Industry
Hospitals
Company size
10,000+ Employees
Headquarters location
Columbus, OH, US
Year founded
1892