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Customer Service Analyst Two Jobs in Florida (NOW HIRING)

CUSTOMER OPERATIONS PAY TYPE: HOURLY Work Location: Boca Raton, FL For local candidates living ... As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource ...

Job Title: Technology Service Analyst Department: Service IT Reports to (Title): Team Lead ... Monitor customer environments with remote management tools. * Answer incoming phone calls and ...

Technology Service Analyst Department: Service IT Reports to (Title): Manager Date: 3/9/2026 BASIC ... Monitor customer environments with provided remote management tools * Answer incoming phone calls ...

Technology Service Analyst Department: Service IT Reports to (Title): Manager Date: 3/9/2026 BASIC ... Monitor customer environments with provided remote management tools * Answer incoming phone calls ...

Job Title: Technology Service Analyst Department: Service IT Reports to (Title): Team Lead ... Monitor customer environments with remote management tools. * Answer incoming phone calls and ...

Business Analyst II

Tampa, FL · On-site

$66K - $84K/yr

... Analyst II serves as a skilled, application-savvy resource across business verticals at Seven Seas ... Excellent customer service skills including telephone techniques, listening skills, sense of ...

Day (United States of America) Application Analyst II The Application Analyst provides consultation ... Customer service skills - Windows Operating System - Client/server operating system - Microsoft ...

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Customer Service Analyst Two information

What is a level 2 position?

A Level 2 Customer Service Analyst is a mid-tier role responsible for handling more complex customer issues, analyzing data, and providing solutions beyond basic support. This position often requires prior experience, strong communication skills, and familiarity with customer service tools or CRM systems.

What is a Level 2 service desk analyst job description?

A Level 2 service desk analyst is responsible for resolving more complex technical issues that cannot be handled at Level 1, often involving troubleshooting hardware, software, and network problems. They typically use remote support tools, document solutions, and escalate issues when necessary, requiring strong technical skills and knowledge of IT service management processes.

What other jobs can I do with customer service experience?

Customer Service Analysts develop skills in communication, problem-solving, and data analysis, which can translate to roles such as customer support representative, account manager, sales associate, or operations coordinator. These positions often require strong interpersonal skills and familiarity with CRM tools or data management software.

What does a customer service analyst do?

A customer service analyst evaluates customer interactions and feedback to identify trends, improve service quality, and develop strategies for better customer satisfaction. They often use data analysis tools and communicate findings to management, supporting continuous service improvement. Strong communication skills and familiarity with customer relationship management (CRM) software are typically required.
What are popular job titles related to Customer Service Analyst Two jobs in Florida? For Customer Service Analyst Two jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Service Analyst Two jobs in Florida look for? The top searched job categories for Customer Service Analyst Two jobs in Florida are:
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Analyst II

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Posted 28 days ago


Job description

My Account
Job Openings >> Analyst II
Analyst II
Summary
Title: Analyst II ID: 1509 Location: Pensacola, FL
More about this job >
Description
Overview
GBSI is seeking an Information Technology (IT) professional for the role of Analyst II in Pensacola, FL to provide high level data analysis, statistical analysis, problem solving, and business process improvement support in a server administration environment.  
Responsibilities
  • Performs information assurance analysis, scanning, remediation, vulnerability assessments, and maintains all required and applicable artifacts;
  • Updates antivirus/anti-malware and other component definitions daily on training networks;
  • Develops, collects, contributes, and provides RMF/C&A artifacts. Artifacts include hardware and software lists, identification of ports, protocols, and services, accreditation boundary diagrams, data flow diagrams, mitigation plans, vulnerability scans, and other related artifacts;
  • Assists with security reviews, monitors, and enforces IA policies and procedures, and performs Cyber risk management, risk analysis, and remediation;
  • Performs IA through all stages of system acquisition, development, implementation, and maintenance;
  • Performs security monitoring on applicable networks and immediately reports to ISSM any detection of a virus, spillage, incident, event, or lack of ability to meet an IA safeguard;
  • Ensures Information Assurance Vulnerability Alert (IAVA)/IA Directive compliance to include IAVM, ALCND, EXORDs, FRAGORDs, NCDOC Directives, and HBSS;
  • Installs/Tests/Deploys IAVA/STIG security patches/configurations and provides applicable security artifacts/reports/status;
  • Implements and completes Security Technical Implementation Guide (STIG) checklists for applicable systems/networks;
  • Conducts applicable daily/monthly/quarterly auditing tasks such as system, application, and security log review, and configuration baseline review;
  • Monitors and reports on DoD and DoN mandated safeguards;
  • Configures and deploys the full HBSS suite and underlying operating system in accordance with DoD Cyber Tasking Orders (CTOs) and established policies;
  • Performs day-to-day administration, test, and monitor framework and infrastructure;
  • Develops technical SOPs, performs testing and validation, develops signatures, and audit controls;
  • Conducts routine compliance audits, security log reviews, security incident responses, and low-level troubleshooting;
  • Establishes metrics, monitors the HBSS program, monitors threats, and provides briefs and reports;
  • Develops operational processes, models, and frameworks to meet operation and security requirements;
  • Remains compliant with current software configuration requirements.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Mathematics, Statistics, Business, Engineering, or management information systems is required;
  • Three (3) to (5) years of industry accepted Information Technology (IT) experience is required;
  • Active DoD-issued Top Secret Security Clearance is required at start;
  • IAT Level II (CCNA Security or CSA+ or GICSP or GSEC or Security+ce or SSCP) certification is required at start;
  • Windows and/or Linux client server environments is required;
  • Experience with GPOs, DNS, patch management, user account management, file/folder permissions is required;
  • Experience with vulnerability remediation tools such as ACAS, Nessus, SCAP, HBSS, or equivalent is required;
  • Experience with VMWare server/workstation, and virtualization technologies, network infrastructure installation, configuration, and maintenance is required.


About GBSI
Established in 1995, Global Business Solutions, LLC. offers customers a distinctive blend of information technology capabilities, education and training services, and information assurance solutions. Managed by a team of executive leaders experienced in the field of information technology and training services within the industry and government, GBSI prides itself on exceeding expectations. Our award-winning solutions give clients the support tools needed to successfully deliver in evolving environments with confidence.


GBSI is an affirmative action/equal opportunity employer. All Qualified applicants will receive consideration for employment without regard for race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

This Contractor and subcontractor shall abide by the requirements of 41 CFR-60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.
GBSI is committed to ethical business practices and strict compliance with all applicable laws, regulations, and contractual obligations. We foster a workplace where ethical behavior is expected, supported, and reinforced at all levels of the organization. Applicants and employees are expected to:

  • Conduct business with integrity and accountability
  • Protect government and customer information
  • Avoid conflicts of interest and improper influence
  • Maintain accurate records and documentation
  • Report concerns in good faith, without fear of retaliation

Pay Transparency Nondiscrimination Provision:

GBSI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with GBSI's legal duty to furnish information.

Drug Free Workplace:
We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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