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Customer Service Analyst Two Jobs in New York (NOW HIRING)

Business Analyst II

Manhattan, NY

$77K - $98K/yr

Business Analyst II Department: Information Technology Reports To: Manager of Business Analysis ... analysis services Support stakeholder use of existing technology solutions Create test plans ...

Business Analyst II

Manhattan, NY · On-site

$77K - $98K/yr

Business Analyst II Department: Information Technology Reports To: Manager of Business Analysis ... analysis services Support stakeholder use of existing technology solutions Create test plans ...

BUSINESS ANALYST II

Livingston, NJ · On-site

$82K - $101K/yr

We are committed to supplying the highest quality products and services to our customers, providing ... BUSINESS ANALYST II POSITION OBJECTIVE * Support and enhance data integrity and procedural ...

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Infographic showing various Customer Service Analyst Two job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Analyst 3 - Customer Complaints

Infobahn SoftWorld Inc

Somerville, NJ • On-site

$30/hr

Contractor

Re-posted 26 days ago


Job description

Customer Service Analyst - Somerville, NJ

Location: Hybrid (3 days onsite/office, regular work week)
Employment Type: Full-time

About the Role

Join our team as a Customer Service Analyst serving as the subject matter expert for REMS Evaluation products. You'll deliver key analytics, accelerate growth through strong partnership, and streamline our customer service operation while ensuring full regulatory compliance. This is a great opportunity for candidates passionate about process optimization and regulatory strategy.

Responsibilities
  • Serve as SME for REMS Evaluation products, providing analytics and guidance to improve service and compliance

  • Build collaborative relationships across teams and business partners

  • Identify business development opportunities to optimize customer service processes

  • Ensure compliance with FDA/DEA regulatory requirements for REMS Evaluation products

  • Apply deep knowledge of company policies/procedures and regulatory standards

  • Manage order processing in SAP (Atlas/ROTC), reviewing and releasing orders with strict daily deadlines (by 2pm and within 24 hours)

  • Collaborate with the Risk Evaluation and Mitigation Strategy (REMS) group

  • Communicate order status, troubleshoot issues, and maintain operational excellence

  • Utilize MS Office (Excel, Outlook, etc.) for daily work and reporting

  • Multi-task and prioritize in a fast-paced, regulated environment

Qualifications
  • Bachelor’s degree preferred

  • 3–5 years customer service, compliance, or operations experience (REMS or pharma ideal)

  • SAP experience required (Atlas or ROTC modules)

  • FDA and DEA regulatory understanding required

  • Advanced MS Office skills (Excel)

  • Strong verbal and written communication skills

  • Independent work ethic and high-level organizational skills

Top Benefits & Perks
  • Hybrid work: three days onsite, regular schedule

  • Collaborative and supportive team environment

  • Professional development in regulatory, analytics, and customer service

  • No travel beyond normal commute


Infobahn Softworld logo

About Infobahn Softworld

Sourced by ZipRecruiter

Formed in 1996, Infobahn Softworld is a leading Technology and Professional Services Company. For many years we have successfully served the technology needs of several customers from diverse industries and locations throughout North America. Infobahn Softworld has a reputation for addressing its clients’ complex challenges with business understanding and innovative technical solutions. Infobahn specializes in full lifecycle project efforts conducted in strategic partnership with some of the world’s most prominent companies.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

San Jose, CA, US

Year founded

1996