The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in ...
The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in ...
The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in ...
The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in ...
Customer Service Analyst
Cincinnati, OH · On-site
The Claims Customer Service team is responsible for handling inbound phone calls from clients as well as our service agents to assist them in all steps of the claims process. Job Responsibilities
Customer Service Analyst
Cincinnati, OH · On-site
The Claims Customer Service team is responsible for handling inbound phone calls from clients as well as our service agents to assist them in all steps of the claims process. Job Responsibilities
The Claims Customer Service team is responsible for handling inbound phone calls from clients as well as our service agents to assist them in all steps of the claims process. Job Responsibilities
The Claims Customer Service team is responsible for handling inbound phone calls from clients as well as our service agents to assist them in all steps of the claims process. Job Responsibilities
Customer Service Analyst (REMOTE - US)
Cincinnati, OH · Remote
$33K - $55K/yr
The Opportunity As a Customer Service Analyst, you will provide superior customer service through ... At least 2 years of related customer service experience * Exceptional verbal communication skills
Customer Service Analyst (REMOTE - US)
Cincinnati, OH · Remote
$33K - $55K/yr
The Opportunity As a Customer Service Analyst, you will provide superior customer service through ... At least 2 years of related customer service experience * Exceptional verbal communication skills
Customer Service Analyst (REMOTE - US)
Cincinnati, OH · On-site +1
$33K - $55K/yr
The Opportunity As a Customer Service Analyst, you will provide superior customer service through ... At least 2 years of related customer service experience * Exceptional verbal communication skills
Customer Service Analyst (REMOTE - US)
Cincinnati, OH · On-site +1
$33K - $55K/yr
The Opportunity As a Customer Service Analyst, you will provide superior customer service through ... At least 2 years of related customer service experience * Exceptional verbal communication skills
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional ...
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional ...
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional ...
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional ...
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional ...
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional ...
Customer Service Associate / Order Analyst Key Resin Company Key Resin Company, a leading ... Minimum of 2 years of customer service experience * Experience in manufacturing or construction ...
Customer Service Associate / Order Analyst Key Resin Company Key Resin Company, a leading ... Minimum of 2 years of customer service experience * Experience in manufacturing or construction ...
Customer Service Associate / Order Analyst Key Resin Company Key Resin Company, a leading ... Minimum of 2 years of customer service experience * Experience in manufacturing or construction ...
Customer Service Associate / Order Analyst Key Resin Company Key Resin Company, a leading ... Minimum of 2 years of customer service experience * Experience in manufacturing or construction ...
Customer Service Associate / Order Analyst Key Resin Company Key Resin Company, a leading ... Minimum of 2 years of customer service experience * Experience in manufacturing or construction ...
Customer Service Associate / Order Analyst Key Resin Company Key Resin Company, a leading ... Minimum of 2 years of customer service experience * Experience in manufacturing or construction ...
Service Desk Analyst II
Twinsburg, OH · On-site
$23.72 - $33/hr
Overview Great Day Improvements - IT Service Desk Analyst II (Onsite - Twinsburg, OH) Location ... Customer Experience and Communication * Handle escalated and high-impact user interactions with ...
Service Desk Analyst II
Twinsburg, OH · On-site
$23.72 - $33/hr
Overview Great Day Improvements - IT Service Desk Analyst II (Onsite - Twinsburg, OH) Location ... Customer Experience and Communication * Handle escalated and high-impact user interactions with ...
Service Desk Analyst II
$23.72 - $33/hr
Overview Great Day Improvements - IT Service Desk Analyst II (Onsite - Twinsburg, OH) Location ... Customer Experience and Communication * Handle escalated and high-impact user interactions with ...
Service Desk Analyst II
$23.72 - $33/hr
Overview Great Day Improvements - IT Service Desk Analyst II (Onsite - Twinsburg, OH) Location ... Customer Experience and Communication * Handle escalated and high-impact user interactions with ...
Service Desk Analyst II
$23.72 - $33/hr
Great Day Improvements - IT Service Desk Analyst II (Onsite - Twinsburg, OH) Location: Twinsburg ... Customer Experience and Communication * Handle escalated and high-impact user interactions with ...
Service Desk Analyst II
$23.72 - $33/hr
Great Day Improvements - IT Service Desk Analyst II (Onsite - Twinsburg, OH) Location: Twinsburg ... Customer Experience and Communication * Handle escalated and high-impact user interactions with ...
Customer Service Excellence Analyst This role sits in our Westlake, Ohio office. COMPANYBACKGROUND IMCD US is a leading global distribution partner and formulator ofspecialty chemicals and ...
Customer Service Excellence Analyst This role sits in our Westlake, Ohio office. COMPANYBACKGROUND IMCD US is a leading global distribution partner and formulator ofspecialty chemicals and ...
Financial Analyst II - Shaker Heights, OH
Shaker Heights, OH · On-site
$67K - $104K/yr
Financial Analyst II We are seeking a highly motivated and collaborative Financial Analyst II to ... customer service. The successful candidate will collaborate closely with accounting, finance ...
Financial Analyst II - Shaker Heights, OH
Shaker Heights, OH · On-site
$67K - $104K/yr
Financial Analyst II We are seeking a highly motivated and collaborative Financial Analyst II to ... customer service. The successful candidate will collaborate closely with accounting, finance ...
Desktop Support Analyst II
Akron, OH · On-site
$31.68/hr
Award-Winning Culture - We are known for exceptional service and teamwork, and we extend that same ... Support internal customers through face-to-face interactions, phone support, or chat. * Track ...
Desktop Support Analyst II
Akron, OH · On-site
$31.68/hr
Award-Winning Culture - We are known for exceptional service and teamwork, and we extend that same ... Support internal customers through face-to-face interactions, phone support, or chat. * Track ...
Business Analyst II
Cincinnati, OH · On-site
$67K - $85K/yr
Accountable for always doing the right thing for customers and colleagues, and ensures that actions ... ACH, Funds Transfer, Foreign Exchange, or Trade Services. * Excellent analytical skills.
Business Analyst II
Cincinnati, OH · On-site
$67K - $85K/yr
Accountable for always doing the right thing for customers and colleagues, and ensures that actions ... ACH, Funds Transfer, Foreign Exchange, or Trade Services. * Excellent analytical skills.
Financial Analyst II
$31.43 - $47.74/hr
... service offerings, performance improvement initiatives, etc. Prepare utilization analysis and ... Bachelor's degree in a related field * 2 - 5 years of work experience in a related job discipline ...
Financial Analyst II
$31.43 - $47.74/hr
... service offerings, performance improvement initiatives, etc. Prepare utilization analysis and ... Bachelor's degree in a related field * 2 - 5 years of work experience in a related job discipline ...
Customer Service Analyst Two information
What does a customer service analyst do?
A customer service analyst evaluates customer interactions and feedback to identify trends, improve service quality, and develop strategies for better customer satisfaction. They often analyze data using tools like Excel or CRM software and collaborate with teams to implement process improvements. Strong communication skills and attention to detail are essential for this role.
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What job categories do people searching Customer Service Analyst Two jobs in Ohio look for? The top searched job categories for Customer Service Analyst Two jobs in Ohio are:
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Full-time
Posted 24 days ago
Nationwide Children's Hospital rating
6.9
Based on 131 frontline employees who took The Breakroom Quiz
547th of 1,055 rated hospitals
Job description
Overview:
**This position is fully on-site in Columbus, Ohio**
This position will primarily support Mac and Mobile Devices.
Valid Ohio driver's license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children's Hospital and must maintain qualification of insurance guidelines.
Job Description Summary:
The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person.
Job Description:
Essential Functions:
Education Requirement:
Bachelor's Degree or relevant experience required.
Certifications:
A+, Network+, preferred.
Skills:
Conflict resolution, excellent troubleshooting and customer service skills
Experience:
3 years' experience providing IT customer support, required.
Physical Requirements:
OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Hand use: grasping, gripping, turning, Reaching above shoulder, Squat/kneel
FREQUENTLY: Driving motor vehicles (work required) *additional testing may be required, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Patient Equipment, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Repetitive hand/arm use, Standing, Walking
CONTINUOUSLY: Computer skills, Decision Making, Problem solving, Sitting
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
**This position is fully on-site in Columbus, Ohio**
This position will primarily support Mac and Mobile Devices.
Valid Ohio driver's license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children's Hospital and must maintain qualification of insurance guidelines.
Job Description Summary:
The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person.
Job Description:
Essential Functions:
- Serves as an escalation point for tier one support staff
- Gathers relevant information to assist in the timely resolution of incidents, requests, and problems
- Identifies situations requiring urgent attention, to prioritize and escalate to appropriate tier 3 resources
- Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner
- Assists the IS Service Desk with continuous process improvement
- Acts as liaison between tier 1 and tier 3 analysts and customers for incident and problem resolution
- Manages application lifecycle and vendor relations for assigned applications
Education Requirement:
Bachelor's Degree or relevant experience required.
Certifications:
A+, Network+, preferred.
Skills:
Conflict resolution, excellent troubleshooting and customer service skills
Experience:
3 years' experience providing IT customer support, required.
Physical Requirements:
OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Hand use: grasping, gripping, turning, Reaching above shoulder, Squat/kneel
FREQUENTLY: Driving motor vehicles (work required) *additional testing may be required, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Patient Equipment, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Repetitive hand/arm use, Standing, Walking
CONTINUOUSLY: Computer skills, Decision Making, Problem solving, Sitting
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
What Nationwide Children's Hospital employees say
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Benefits
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Get the full story on Breakroom
About Nationwide Children's Hospital
Sourced by ZipRecruiter
Nationwide Children's Hospital, established in 1894, is a leading pediatric healthcare system based in Columbus, Ohio, United States. They serve as a primary pediatric network, providing wellness, preventive, diagnostic, treatment, and rehabilitative care for infants, children, adolescents, and adults with congenital disease. Being the third-largest pediatric hospital in the nation, Nationwide Children's Hospital prides itself on its relentless commitment to children and their families, driven by their core values of respect, integrity, determination, empathy, and solidarity. The institution's comprehensive mission is to enhance the health of children by providing high-quality, family-centered care, conducting groundbreaking research, advocating for pediatric health, and training top healthcare professionals.
Industry
Hospitals
Company size
10,000+ Employees
Headquarters location
Columbus, OH, US
Year founded
1892