Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Customer Service Analyst
Houston, TX · On-site
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Customer Service Analyst
Houston, TX · On-site
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Customer Service Analyst
Houston, TX · On-site
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Customer Service Analyst
Houston, TX · On-site
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Customer Service Analyst
Waco, TX · On-site
Howmet Fastening Systems is looking for a Customer Service / Supply Chain Analyst to join our Sales Department in Waco, TX. This role performs all Customer Service / Supply Chain Analyst activities ...
Customer Service Analyst
Waco, TX · On-site
Howmet Fastening Systems is looking for a Customer Service / Supply Chain Analyst to join our Sales Department in Waco, TX. This role performs all Customer Service / Supply Chain Analyst activities ...
Customer Service Analysts
El Paso, TX · On-site
Role--Customer Service Analysts Location- EL P A SO , TX Must be from Medical or pharmaceutical ... At least two years of general business experience that includes problem resolution, business ...
Customer Service Analysts
El Paso, TX · On-site
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Customer Service Analysts
El Paso, TX · On-site
Customer Service Analysts / Contact Center Skillset required: Productivity Management: • Making ... two years of general business experience that includes problem resolution, business writing ...
Customer Service Analysts
El Paso, TX · On-site
Customer Service Analysts / Contact Center Skillset required: Productivity Management: • Making ... two years of general business experience that includes problem resolution, business writing ...
Business Analyst 2
Austin, TX · On-site
$69K - $88K/yr
... their internal customers. 2+ Experience working with Utility providers (Electric, Water, etc) 2+ Experience analyzing raw data using tools such as Excel, Tableau, PowerBI or similar platforms to ...
Quick apply
Business Analyst 2
Austin, TX · On-site
$69K - $88K/yr
... their internal customers. 2+ Experience working with Utility providers (Electric, Water, etc) 2+ Experience analyzing raw data using tools such as Excel, Tableau, PowerBI or similar platforms to ...
Business Analyst 2
Austin, TX · On-site
$69K - $88K/yr
... their internal customers. 2+ Experience working with Utility providers (Electric, Water, etc) 2+ Experience analyzing raw data using tools such as Excel, Tableau, PowerBI or similar platforms to ...
Quick apply
Business Analyst 2
Austin, TX · On-site
$69K - $88K/yr
... their internal customers. 2+ Experience working with Utility providers (Electric, Water, etc) 2+ Experience analyzing raw data using tools such as Excel, Tableau, PowerBI or similar platforms to ...
The CMF Client Service Analyst requires a minimum of 2 years of mortgage operational experience ... Excellence in customer service, highly motivated, focused and goal oriented * Continually seeks ...
The CMF Client Service Analyst requires a minimum of 2 years of mortgage operational experience ... Excellence in customer service, highly motivated, focused and goal oriented * Continually seeks ...
The CMF Client Service Analyst requires a minimum of 2 years of mortgage operational experience ... Excellence in customer service, highly motivated, focused and goal oriented * Continually seeks ...
The CMF Client Service Analyst requires a minimum of 2 years of mortgage operational experience ... Excellence in customer service, highly motivated, focused and goal oriented * Continually seeks ...
The CMF Client Service Analyst requires a minimum of 2 years of mortgage operational experience ... Excellence in customer service, highly motivated, focused and goal oriented * Continually seeks ...
The CMF Client Service Analyst requires a minimum of 2 years of mortgage operational experience ... Excellence in customer service, highly motivated, focused and goal oriented * Continually seeks ...
The CMF Client Service Analyst requires a minimum of 2 years of mortgage operational experience ... customer service, highly motivated, focused and goal oriented Continually seeks opportunities to ...
The CMF Client Service Analyst requires a minimum of 2 years of mortgage operational experience ... customer service, highly motivated, focused and goal oriented Continually seeks opportunities to ...
Business Analyst II
$69K - $88K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Horton, Inc. is currently looking for a Business Analyst II for their Financial Services IT ... Must be customer service oriented Come join a winning team with a Fortune 500 company! We are ...
Business Analyst II
$69K - $88K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Horton, Inc. is currently looking for a Business Analyst II for their Financial Services IT ... Must be customer service oriented Come join a winning team with a Fortune 500 company! We are ...
Business Analyst 2
Austin, TX · On-site
$69K - $88K/yr
Business Analyst 2 Location : Hybrid - 601 W. Guadalupe St. Austin, TX 78751 Duration: 12+ Months ... e Management processes & standards. * ITIL 4 Foundation certification.
Quick apply
Business Analyst 2
Austin, TX · On-site
$69K - $88K/yr
Business Analyst 2 Location : Hybrid - 601 W. Guadalupe St. Austin, TX 78751 Duration: 12+ Months ... e Management processes & standards. * ITIL 4 Foundation certification.
Payroll Analyst II Apply now Job no: 514279 Work type: Staff Location: Denton Categories ... Ability to provide high-quality customer service and maintain those standards for the area
Payroll Analyst II Apply now Job no: 514279 Work type: Staff Location: Denton Categories ... Ability to provide high-quality customer service and maintain those standards for the area
Business Analyst 2
Austin, TX · On-site
$69K - $88K/yr
DESCRIPTION OF SERVICES The Business Systems Analyst will review, analyze, and evaluate business ... Customer/Dept: Texas Health and Human Services Commission
Business Analyst 2
Austin, TX · On-site
$69K - $88K/yr
DESCRIPTION OF SERVICES The Business Systems Analyst will review, analyze, and evaluate business ... Customer/Dept: Texas Health and Human Services Commission
Technical Support Analyst II
Austin, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The role combines hands-on technical troubleshooting with customer service excellence to ensure ... The Technical Support Analyst II contributes to team success by documenting solutions, mentoring ...
Technical Support Analyst II
Austin, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The role combines hands-on technical troubleshooting with customer service excellence to ensure ... The Technical Support Analyst II contributes to team success by documenting solutions, mentoring ...
Technical Support Analyst II
Austin, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The role combines hands-on technical troubleshooting with customer service excellence to ensure ... The Technical Support Analyst II contributes to team success by documenting solutions, mentoring ...
Technical Support Analyst II
Austin, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The role combines hands-on technical troubleshooting with customer service excellence to ensure ... The Technical Support Analyst II contributes to team success by documenting solutions, mentoring ...
Payroll Analyst II
Denton, TX · On-site
Payroll Analyst II Employee Classification: Payroll Analyst II Campus: University of North Texas ... Ability to provide high-quality customer service and maintain those standards for the area
Payroll Analyst II
Denton, TX · On-site
Payroll Analyst II Employee Classification: Payroll Analyst II Campus: University of North Texas ... Ability to provide high-quality customer service and maintain those standards for the area
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Timken rating
7.3
Based on 82 frontline employees who took The Breakroom Quiz
308th of 491 rated machine equipment manufacturers
Job description
What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for industrial gears and gearboxes. This role bridges customers, outside sales, and internal engineering to diagnose failures, scope repairs, prepare technical quotes, and ensure timely, high-quality service delivery
Essential Responsibilities:
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Serve as the primary technical contact for outside sales, customers and internal stakeholders for rotating equipment issues (gears, bearings, shafts, couplings, gearboxes).
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Manage incoming parts/units, create and manage orders in the EPICOR, and communicate status updates to outside sales.
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Prepare detailed repair estimates and technical quotations; support commercial negotiations as needed.
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Coordinate with operations, engineering, quality, and external repair partners to schedule repairs, manage parts sourcing, and ensure successful repair execution.
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Process warranty claims, returns, and repair authorizations; track warranty costs and maintain accurate records.
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Track and report service KPIs (response time, resolution time, first-time-fix rate, warranty trend) and identify improvement opportunities.
Technical/ Functional Skills:
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Customer-focused with strong problem-solving and troubleshooting skills
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Attention to detail and data-driven decision making.
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Time management and ability to prioritize multiple service requests.
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Continuous improvement mindset and ownership of quality outcomes
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Provide timely updates to the salesman regarding status of their inquiries/jobs
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Strong knowledge of customer service process and principles
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Proven work experience as a Customer Service Analyst or similar role.
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Deliver exceptional customer experience
Basic Qualifications:
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Associate's degree in business-related field required, Bachelor's degree preferred.
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Minimum of 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles
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Strong understanding of rotating equipment failure modes (bearing failure, lubrication, misalignment, imbalance, gear wear
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Experience interpreting technical drawings, part catalogs, and specification sheets
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Strong written and verbal communication skills with customer facing experience
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Skilled in all MS Office products
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Working knowledge of ERP systems, preferably Epicor
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
About Timken
Sourced by ZipRecruiter
The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries. Why Choose Timken?
Industry
Industrial machinery manufacturing
Company size
10,000+ Employees
Headquarters location
North Canton, OH, US
Year founded
1899