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Customer Service Analyst Two Jobs in Texas (NOW HIRING)

Timken

Customer Service Analyst

Houston, TX · On-site

Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...

Timken

Customer Service Analyst

Houston, TX

Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...

Enegra systems

Customer Service Analysts

El Paso, TX · On-site

Customer Service Analysts / Contact Center Skillset required: Productivity Management: • Making ... two years of general business experience that includes problem resolution, business writing ...

Kanak Elite Services Inc

Business Analyst 2

Austin, TX · On-site

$69K - $88K/yr

... their internal customers. 2+ Experience working with Utility providers (Electric, Water, etc) 2+ Experience analyzing raw data using tools such as Excel, Tableau, PowerBI or similar platforms to ...

Kanak Elite Services Inc

Business Analyst 2

Austin, TX · On-site

$69K - $88K/yr

... their internal customers. 2+ Experience working with Utility providers (Electric, Water, etc) 2+ Experience analyzing raw data using tools such as Excel, Tableau, PowerBI or similar platforms to ...

3 Core Systems

Business Analyst 2

Bellville, TX · Hybrid

Business Analyst 2 Location: Austin, TX (Hybrid) Contract: 12 months (09/01/2026 to 08/31/2027 ... customers but may not be chosen for this opportunity. Actual Years Experience Years Experience ...

3Core Systems

Business Analyst 2

Bellville, TX · Hybrid

$65K - $82K/yr

Business Analyst 2 Location: Austin, TX (Hybrid) Contract: 12 months (09/01/2026 to 08/31/2027 ... customers but may not be chosen for this opportunity. Actual Years Experience Years Experience ...

3Core Systems, Inc.

Business Analyst 2

Bellville, TX · On-site

$65K - $82K/yr

Business Analyst 2 Location: Austin, TX (Hybrid) Contract: 12 months (09/01/2026 to 08/31/2027 ... customers but may not be chosen forthis opportunity. Actual Years Experience Years Experience ...

3Core Systems

Business Analyst 2

Bellville, TX · Hybrid

$65K - $82K/yr

Business Analyst 2 Location: Austin, TX (Hybrid) Contract: 12 months (09/01/2026 to 08/31/2027 ... customers but may not be chosen for this opportunity. Actual Years Experience Years Experience ...

Beth Page tech

Business Analyst 2

Austin, TX · On-site

$69K - $88K/yr

Business Analyst 2 Location : Hybrid - 601 W. Guadalupe St. Austin, TX 78751 Duration: 12+ Months ... e Management processes & standards. * ITIL 4 Foundation certification.

Lorven Technologies

Systems Analyst 2

Austin, TX · On-site

DESCRIPTION OF SERVICES * Texas Health and Human Services Commission requires the services of 2 ... customer. * Understands business objectives and problems, identifies alternative solutions ...

Tamus

CRM Analyst II

College Station, TX · On-site

Job Title CRM Analyst II Agency Texas A&M University Department Office Of Admissions Proposed ... constituents and strong customer service, strong verbal and written communication skills.

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Customer Service Analyst Two information

What does a customer service analyst do?

A customer service analyst evaluates customer interactions and feedback to identify trends, improve service quality, and develop strategies for better customer satisfaction. They often analyze data using tools like Excel or CRM software and collaborate with teams to implement process improvements. Strong communication skills and attention to detail are essential for this role.
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Infographic showing various Customer Service Analyst Two job openings in Texas as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 84% Physical, 6% Hybrid, and 10% Remote job distribution.

Customer Service Analyst

Timken

Houston, TX • On-site

Full-time

Posted 10 days ago

Timken rating

7.3

Company rating: 7.3 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

304th of 487 rated machine equipment manufacturers

Job description

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for industrial gears and gearboxes. This role bridges customers, outside sales, and internal engineering to diagnose failures, scope repairs, prepare technical quotes, and ensure timely, high-quality service delivery

Essential Responsibilities:

  • Serve as the primary technical contact for outside sales, customers and internal stakeholders for rotating equipment issues (gears, bearings, shafts, couplings, gearboxes).

  • Manage incoming parts/units, create and manage orders in the EPICOR, and communicate status updates to outside sales.

  • Prepare detailed repair estimates and technical quotations; support commercial negotiations as needed.

  • Coordinate with operations, engineering, quality, and external repair partners to schedule repairs, manage parts sourcing, and ensure successful repair execution.

  • Process warranty claims, returns, and repair authorizations; track warranty costs and maintain accurate records.

  • Track and report service KPIs (response time, resolution time, first-time-fix rate, warranty trend) and identify improvement opportunities.

Technical/ Functional Skills:

  • Customer-focused with strong problem-solving and troubleshooting skills

  • Attention to detail and data-driven decision making.

  • Time management and ability to prioritize multiple service requests.

  • Continuous improvement mindset and ownership of quality outcomes

  • Provide timely updates to the salesman regarding status of their inquiries/jobs

  • Strong knowledge of customer service process and principles

  • Proven work experience as a Customer Service Analyst or similar role.

  • Deliver exceptional customer experience

Basic Qualifications:

  • Associate's degree in business-related field required, Bachelor's degree preferred.

  • Minimum of 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles 

  • Strong understanding of rotating equipment failure modes (bearing failure, lubrication, misalignment, imbalance, gear wear

  • Experience interpreting technical drawings, part catalogs, and specification sheets

  • Strong written and verbal communication skills with customer facing experience

  • Skilled in all MS Office products 

  • Working knowledge of ERP systems, preferably Epicor 

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.


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About Timken

Sourced by ZipRecruiter

The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries. Why Choose Timken?

Industry

Industrial machinery manufacturing

Company size

10,000+ Employees

Headquarters location

North Canton, OH, US

Year founded

1899

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