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Customer Service Agent Jobs in Alberta (NOW HIRING)

Brookfield Properties

Customer Guide

Calgary, AB

Help new homeowners get acquainted with their community and essential services. * Maintain integrity, fairness, and a focus on customer happiness throughout the process. * Ensure all sales and ...

The Brick

Live Chat Agent

Edmonton, AB

Ability to promote excellence in customer service * Must be willing to travel to and work from one of our many store-front locations * Experience in Live Chat, Zendesk, Shopify is an asset ...

Bmo

Customer Service Representative

Okotoks, AB · On-site

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

Bmo

Customer Service Representative

Calgary, AB · On-site

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

Walgreens

Customer Service Representative

Calgary, AB · On-site

$22.38 - $25.18/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

BMO Capital Markets

csr

Acme, AB · On-site

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

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All JobsCustomer Service Agent JobsCustomer Service Agent Jobs in Alberta

Customer Service Agent information

See Alberta salary details

$8

$16

$26

How much do customer service agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service agent in Alberta is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $18.99 per hour, depending on experience, location, and employer.

What does a customer service agent do?

Customer service agent interacts with and supports an organization's customers from a call center via telephone, email, or live chat. They provide information about a company's services, troubleshoot problems, and field customer complaints. In a CS role, your job is to deal with any customer questions that come your way. Because the range of duties can be so broad, many companies choose to build out specialized teams within their customer service department to quickly address specific issues.

What are the most common challenges customer service agents face and how are they typically addressed?

Customer Service Agents often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. Most organizations provide regular training, clear escalation procedures, and supportive team structures to help agents navigate these situations effectively. Additionally, companies may offer tools like knowledge bases and real-time chat support with supervisors to ensure agents feel empowered to resolve issues promptly. Building strong communication and problem-solving skills is key to thriving in this role.

How do you become a customer service agent?

To become a customer service agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or related fields can be beneficial, and some employers may require training on specific tools or software used in the role.

What are the key skills and qualifications needed to thrive as a customer service agent, and why are they important?

To thrive as a Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude set standout agents apart in customer interactions. These skills and qualities enable agents to resolve issues efficiently, enhance customer satisfaction, and represent the company effectively.

What is the difference between Customer Service Agent vs Customer Support Specialist?

AspectCustomer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communicationSimilar credentials; may require technical or product-specific certifications
Work EnvironmentCall centers, retail, online supportTechnical support centers, online chat, email support
Employer & IndustryRetail, telecom, hospitality, e-commerceTech companies, software firms, electronics
Common Search & ComparisonCustomer Service Agent vs Customer Support Specialist

Customer Service Agents primarily handle general inquiries and basic support across various industries, focusing on customer satisfaction. Customer Support Specialists often provide technical assistance and in-depth product support, usually in tech-related fields. While both roles require strong communication skills, Customer Support Specialists typically need more technical knowledge. The roles overlap in customer interaction but differ in complexity and technical focus.

Is remote customer service agent a stressful job?

Remote customer service agents often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. The job requires strong communication skills and the ability to stay calm under pressure, but flexible schedules and remote work can help reduce some stressors.

What is a customer service agent?

Customer service agents are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in person, serving as the main point of contact between a company and its customers. Their goal is to ensure customer satisfaction and to help resolve problems efficiently, often following company policies and procedures. Customer service agents may also handle returns, process orders, and escalate complex issues to supervisors when necessary.
More about Customer Service Agent jobs
What are popular job titles related to Customer Service Agent jobs in AB? For Customer Service Agent jobs in AB, the most frequently searched job titles are:
Customer Service Agent jobs near you
Infographic showing various Customer Service Agent job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,627 per year, or $16.6 per hour.

Customer Guide

Brookfield Properties

Calgary, AB

Full-time

Medical, Dental, Vision

Re-posted 24 days ago

Brookfield Properties rating

7.2

Company rating: 7.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

122nd of 201 rated real estate companies

Job description

Location

Calgary - 4906 Richard Road SW

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind - creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.
As part of Brookfield - one of the largest alternative asset managers in the world - we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures - we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Overview:

As a Customer Guide, you'll be fostering our customer experience, acting as a trusted advisor within your community. You'll help create personalized and memorable moments for every homebuyer throughout their journey. As a critical team member, you'll build strong, informative relationships with both prospective and current homeowners.

You'll start your journey by supporting your Community Manager in the home buying process, updating MLS listings, assisting with tours, and answering questions from customers. You'll also collaborate with teams across Sales and Marketing, Design, Construction, Customer Care, Purchasing, and Accounting to ensure a smooth and seamless customer experience.

Key Responsibilities:

  • Assist the community lead in processing agreements, maintaining MLS listings, and assisting with customer inquiries.

  • Be knowledgeable about Brookfield's products to guide customers in their decision-making.

  • Ensure timely and accurate completion of paperwork and follow-up tasks.

  • Represent customer interests in team meetings and gather key details during the customer journey.

  • Run reporting, including sales reports and customer feedback.

  • Continuously improve sales strategies and maintain high conversion rates.

  • Serve as the main point of contact for customers, coordinating with various teams to ensure a flawless experience.

  • Improve the experience of purchasing a home by considering special customer requests.

  • Help new homeowners get acquainted with their community and essential services.

  • Maintain integrity, fairness, and a focus on customer happiness throughout the process.

  • Ensure all sales and marketing assets are presented expertly and meet company standards.

  • Contribute to innovative marketing ideas and maintain project-specific website content.

  • Stay informed about competitors and industry trends through regular analysis.

  • Actively participate in the regional homebuilding community.

  • Travelling to different sales centres that are located across the city

  • Sales team members are encouraged to maintain flexible scheduling, with availability during evenings and weekends as needed

What You'll Bring:

  • Minimum of 2 years of experience in sales, or a combination of education and experience; a post-secondary diploma or degree in Business or a related field is preferred.

  • Proven track record of success in customer service.

  • Experience handling multiple tasks simultaneously, with strong attention to detail and social skills.

  • Ability to meet performance metrics and key achievements.

  • Enthusiastic about technology and open to continuous learning.

  • Experience with CRM and ERP systems is valuable.

  • Familiarity with Salesforce, Hubspot, and NewStar is a plus, but not required.

  • Proficient in keyboarding and data entry, with accuracy and efficiency.

What We Offer:

  • Competitive compensation and total rewards package

  • Excellent extended medical, dental, and vision benefits beginning day 1

  • RRSP program, contributions begin on day 1

  • Career development programs

  • Paid Volunteer Hours

  • Paid parental leave

  • Family planning assistance, including IVF, surrogacy and adoption options

  • Wellness and mental health resources

  • Pet insurance offering

  • A culture based on our values of Passion, Integrity & Community!

#LI-BT1

#BRP

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

What Brookfield Properties employees say

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