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Customer Representative Manager Jobs (NOW HIRING)

Global Channel Management

Customer Rep

Rochester, NY · On-site

$15.75 - $21.50/hr

About the job Customer Rep Customer Rep needs 1+ years experience Customer Rep requires ... Ability to multi-task and manage multiple conflicting priorities * Ability to maintain composure ...

Global Channel Management

Customer Rep

Syracuse, NY · On-site

$15.75 - $21.50/hr

About the job Customer Rep Customer Rep needs 2+ years experience Customer Rep requires: * Onsite * Monday-Friday § 10:30-7:00 EST § Two 10-minute breaks and a 30-minute lunch * Outbound, inbound ...

The Hire Solution

CSR Manager

Oakbrook Terrace, IL

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

Global Channel Management

Eye Care Customer Rep

Norcross, GA · On-site

$15.25 - $20.50/hr

Manage customer late lists, moving late jobs through the lab and communicating with customers. needs 1+ years experience Eye Care Customer Rep requires: Optical or eye care customer service ...

Columbia Home Services

CSR/Dispatch Manager

Dallas, TX · On-site

$65K/yr

We're looking for an experienced Dispatcher / CSR Manager to lead our Customer Service and Dispatch teams, ensuring every customer receives outstanding service while maximizing technician efficiency ...

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

Columbia Home Services

CSR/Dispatch Manager

Dallas, TX · On-site

We're looking for an experienced Dispatcher / CSR Manager to lead our Customer Service and Dispatch teams, ensuring every customer receives outstanding service while maximizing technician efficiency ...

Solenis

These technologies are used by customers to improve operational efficiencies, enhance product ... As a member of the Sales Management team for North America, the Intermediate Rep Manager is ...

Solenis

Intermediate Rep Manager

Dallas, TX

These technologies are used by customers to improve operational efficiencies, enhance product ... As a member of the Sales Management team for North America, the Intermediate Rep Manager is ...

True Adventure Travel

Travel Customer Representative

$16.50 - $22.25/hr

Travel Customer Representative Boston, Massachusetts, United States About the Job Travel Customer ... Strong organizational and time-management abilities * Ability to work independently and remotely ...

Destiny&Co Travel Agency

Travel Customer Representative

$16.50 - $22.25/hr

Travel Customer Representative Chicago, Illinois, United States Job Overview As a Travel Customer Representative, you'll work remotely to create and manage personalized travel experiences for clients ...

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Customer Representative Manager information

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How much do customer representative manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer representative manager in the United States is $42.16, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $59.38 per hour, depending on experience, location, and employer.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.
What cities are hiring for Customer Representative Manager jobs? Cities with the most Customer Representative Manager job openings:
What are the most commonly searched types of Customer Representative jobs? The most popular types of Customer Representative jobs are:
What states have the most Customer Representative Manager jobs? States with the most job openings for Customer Representative Manager jobs include:
Customer Representative Manager jobs near you

Customer Rep

Global Channel Management

Rochester, NY • On-site

$15.75 - $21.50/hr

Other

Re-posted 14 days ago

Job description

About the job Customer Rep
Customer Rep needs 1+ years experience
Customer Rep requires:

  • Ability to multi-task and manage multiple conflicting priorities
  • Ability to maintain composure through stressful situations
  • Proficient in Microsoft applications
  • Excellent written and oral communication skills required
Customer Rep duties:
  • Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
  • Provide accurate information regarding products, services, orders, and account status.
  • Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
  • Document all customer interactions in the CRM system with accuracy and attention to detail.
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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