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Customer Representative Manager Jobs in New York

Affordable Cesspool Sewer & Drain,

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Customer Service Representative

Islandia, NY · On-site

$20 - $25/hr

Customer Service Representative (CSR) Affordable Cesspool Sewer & Drain | Long Island, NY We Rush ... Enter notes and manage customer records * Create follow-up tasks and work orders * Provide ...

Jimmy Jazz

Omnichannel Customer Representative

Secaucus, NJ · On-site

$16.25 - $22/hr

Omnichannel Customer Representative Essential Position Responsibilities: * Responsible for ... Ability to take direction from management. * Ability to multi-task in a high paced environment.

Hörmann

Customer Service Representative

Commack, NY · On-site

$20 - $22/hr

The Sales Center Customer Representative is responsible for all aspects of customer care, ensuring ... Order and Inventory Quote Management: * Process orders in a fast-paced environment. * Edit orders ...

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Customer Representative Manager information

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in New York?

The most popular types of Customer Representative jobs in New York are:

What cities in New York are hiring for Customer Representative Manager jobs?

Cities in New York with the most Customer Representative Manager job openings:

Customer Representative Manager jobs near you

Customer Service Representative

Affordable Cesspool Sewer & Drain,

Islandia, NY • On-site

$20 - $25/hr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

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Job description

Customer Service Representative (CSR)

Affordable Cesspool Sewer & Drain | Long Island, NY

We Rush So You Can Flush®

Affordable Cesspool Sewer & Drain has proudly served Long Island since 1992 and is one of the area's leading septic, sewer, drain, and wastewater service companies.

We are seeking a motivated Customer Service Representative (CSR) to join our growing team. As the first point of contact for our customers, you'll help schedule service calls, coordinate with technicians, solve customer problems, and keep operations running smoothly.


Responsibilities

  • Answer inbound customer calls
  • Schedule service appointments
  • Coordinate with technicians and dispatchers
  • Enter notes and manage customer records
  • Create follow-up tasks and work orders
  • Provide outstanding customer service


Qualifications

  • Strong communication and customer service skills
  • Organized, dependable, and detail-oriented
  • Comfortable using computers and technology
  • Ability to multitask in a fast-paced environment


Preferred Experience

  • ServiceTitan CRM experience highly preferred
  • CRM experience preferred
  • Customer service, dispatching, scheduling, call center, or administrative experience


Why Join Us?

  • Competitive pay
  • Paid training
  • Full-time, year-round employment
  • Career advancement opportunities
  • Family-owned company serving Long Island since 1992
  • Promote-from-within culture


Career Path

CSR Trainee → CSR → Senior CSR → Lead CSR → CSR Manager → Operations Leadership


If you're looking for a career with growth opportunities and a company that values hard work and customer service, we'd love to hear from you.