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Customer Representative Manager Jobs (NOW HIRING)

TrueHeritage Staffing

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Customer Service Representative

Lake Suzy, FL · On-site

$22 - $24/hr

Work closely with producers and account managers to ensure excellent client service. * Follow ... Qualifications * Florida 4-40 Customer Representative License (Required) * Minimum 1 year of ...

The Hire Solution

CSR Manager

Franklin Park, IL · On-site

Manage bills received from vendors, data entry in QuickBooks, filing of documents and mailing of payments. Process and record multiple client deposits and match to invoices and maintain client files.

Jimmy Jazz

Omnichannel Customer Representative

Secaucus, NJ · On-site

$16.25 - $22/hr

Omnichannel Customer Representative Essential Position Responsibilities: * Responsible for ... Ability to take direction from management. * Ability to multi-task in a high paced environment.

Core Agency Inc

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Retail Customer Representative

York, PA · On-site

$42K - $55K/yr

Core Agency is currently hiring for an Entry Level Management Trainee position. This position begins in a customer-facing role as a Retail Customer Representative, with a structured pathway toward ...

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Customer Representative Manager information

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How much do customer representative manager jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer representative manager in the United States is $42.16, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $59.38 per hour, depending on experience, location, and employer.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

How does a Customer Representative Manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a Customer Representative Manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are the key skills and qualifications needed to thrive as a Customer Representative Manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

What are the salary expectations for customer service managers?

Customer Representative Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and company size. Salaries can increase with additional skills such as conflict resolution and CRM software proficiency, and may include bonuses or benefits.

Is a Customer Representative Manager job stressful?

A Customer Representative Manager role can be stressful due to managing customer issues, meeting service targets, and supervising staff. The job often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations, especially during busy periods or when dealing with difficult customers.

Is CSR a stressful job in BPO?

A Customer Service Representative (CSR) in a BPO environment often faces stress due to high call volumes, strict performance targets, and handling difficult customer interactions. Managing stress requires good communication skills, patience, and the ability to stay calm under pressure. The level of stress can vary based on the company's workload, support systems, and individual resilience.
What cities are hiring for Customer Representative Manager jobs? Cities with the most Customer Representative Manager job openings:
What are the most commonly searched types of Customer Representative jobs? The most popular types of Customer Representative jobs are:
What states have the most Customer Representative Manager jobs? States with the most job openings for Customer Representative Manager jobs include:
Customer Representative Manager jobs near you

Customer Service Representative

Rone and Associates - Allstate Insurance

Ozark, MO • On-site

$20 - $23/hr

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Health insurance
  • Paid time off

Benefits/Perks:
  • Paid time off (vacation and/or sick days)
  • Simple IRA
  • Health benefits
  • Growth potential: Ability to be promoted to CSR Manager after 90 days.
  • Hourly pay plus commission/bonus
  • Licensing paid by agency
Position Overview: 
 Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for an insurance agent may be the career for you!
Responsibilities: 
  • Establish customer relationships and follow up with customers, as needed.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Requirements:
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem-solving
  • Able to learn computer functions
  • Ability to work in a team environment
  • A valid insurance license will be required; unlicensed applicants may apply if they are willing to pursue licensing upon selection.