ZipRecruiter

Log In

1

Online Customer Representative Jobs (NOW HIRING)

IBC Bank

Online Customer Service Representative

Mcallen, TX

$15.25 - $20.75/hr

An Online CSR is responsible for guiding Online users through the Online Banking application. This involves trouble shooting errors, educating users on the services available. In addition the Online ...

IBC Bank

Online Customer Service Representative

Mcallen, TX

$15.25 - $20.75/hr

An Online CSR is responsible for guiding Online users through the Online Banking application. This involves trouble shooting errors, educating users on the services available. In addition the Online ...

Global Channel Management

Customer Rep

Rochester, NY

$15.75 - $21.50/hr

About the job Customer Rep Customer Rep needs 1+ years experience Customer Rep requires: * Ability to multi-task and manage multiple conflicting priorities * Ability to maintain composure through ...

Global Channel Management

Customer Rep

Syracuse, NY

$15.75 - $21.50/hr

About the job Customer Rep Customer Rep needs 2+ years experience Customer Rep requires: * Onsite * Monday-Friday § 10:30-7:00 EST § Two 10-minute breaks and a 30-minute lunch * Outbound, inbound ...

Archer Travel Service, Inc

Customer Representative

Austin, TX · Remote

$15.75 - $21.50/hr

About the job Customer Representative About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel ...

next page

Showing results 1-20

All JobsOnline Customer Representative Jobs

Online Customer Representative information

See salary details

$9

$18

$26

How much do online customer representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for online customer representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Customer Representative, and why are they important?

To thrive as an Online Customer Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and helpdesk systems is typically required. Patience, empathy, and active listening are critical soft skills that help build customer trust and satisfaction. These skills and qualities are essential for efficiently resolving customer inquiries and ensuring a positive customer experience in digital environments.

How does an Online Customer Representative typically collaborate with other departments to resolve customer issues?

Online Customer Representatives often work closely with teams such as technical support, billing, and sales to address customer inquiries efficiently. When a customer's concern requires specialized knowledge or action, representatives escalate the issue or coordinate with the relevant department to ensure a timely resolution. Effective communication and documentation are key, as representatives must relay accurate information between the customer and internal teams. This collaborative approach helps deliver a seamless customer experience and fosters a supportive work environment.

What is the difference between Online Customer Representative vs Customer Service Agent?

AspectOnline Customer RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or online platforms, handling digital inquiriesCall centers, retail stores, or office settings, handling in-person or phone inquiries
Industry UsagePrimarily in e-commerce, tech, and online servicesRetail, telecom, hospitality, and various service industries
Common Search/ComparisonYesYes

Online Customer Representatives focus on assisting customers via digital channels like chat or email, often working remotely. Customer Service Agents may handle inquiries through phone, in-person, or online, working in physical locations or call centers. While both roles require strong communication skills and customer service experience, Online Customer Representatives are specialized in online platforms, making their roles distinct in the digital customer support landscape.

How to become an online customer service representative?

To become an online customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools. Relevant experience in customer support and the ability to work flexible hours can also improve job prospects.

Will Amazon really pay you to work from home?

Online Customer Representatives at Amazon are typically paid for their work from home, with compensation based on hourly wages or salaries. These roles often require good communication skills and the ability to use customer service tools remotely. Amazon's work-from-home positions are legitimate employment opportunities with standard pay and benefits.

How can I make 2000 a week working from home?

An online customer representative can potentially earn $2,000 a week by handling high-volume customer inquiries, working flexible hours, and gaining experience or specialized skills. Increasing earnings may involve taking on multiple clients, working overtime, or advancing to higher-paying roles within customer service. Certifications in communication or sales can also improve earning potential.

What are Online Customer Representatives?

Online Customer Representatives are professionals who assist customers with their inquiries, issues, or concerns through digital channels such as email, live chat, or social media. They are responsible for providing information about products or services, resolving complaints, and ensuring customer satisfaction. This role requires strong communication skills, patience, and the ability to multitask in a fast-paced online environment. Online Customer Representatives are essential for maintaining a positive relationship between a company and its customers in the digital space.

How to make $1000 a week remote?

An online customer representative can earn $1000 a week by working full-time hours, often 40 or more per week, and providing high-quality customer service. Increasing income may involve handling more calls, upselling, or working for companies that offer higher pay rates or bonuses; developing strong communication skills and familiarity with customer service tools can also improve earning potential.
More about Online Customer Representative jobs
What cities are hiring for Online Customer Representative jobs? Cities with the most Online Customer Representative job openings:
What are the most commonly searched types of Customer Representative jobs? The most popular types of Customer Representative jobs are:
What states have the most Online Customer Representative jobs? States with the most job openings for Online Customer Representative jobs include:
Online Customer Representative jobs near you
Infographic showing various Online Customer Representative job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Online Customer Service Representative

Online Customer Service Representative

International Bank of Commerce

Mcallen, TX • On-site

$15.25 - $20.75/hr

Full-time

Posted 9 days ago

IBC Bank rating

7.0

Company rating: 7.0 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

102nd of 141 rated banks

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
This is an in-office position.
Department:
1140 Call Center
Job Summary:
An Online CSR is responsible for guiding Online users through the Online Banking application. This involves trouble shooting errors, educating users on the services available. In addition the Online CSR will answer questions relating any other bank related inquiry or requests. They are also responsible for identifying suspicious activity and failed processes. Agents solicit sales of new or additional services. Maintain confidentiality of bank records and documents. Duties as assigned. Be able to adapt easily to a changing work environment. Agents are assigned productivity and service quality goals. This is an IBC on-site position.
Job Description:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
  • Provide service and support to advance on-line questions.
  • Process customer inquiries utilizing bank resources.
  • Assist calls with one call resolution.
  • Refer new or additional services as needed
  • Process customer inquiries utilizing bank resources.
  • Assist calls with one call resolution.
  • Analyze suspicious activity and takes appropriate steps to protect the customer and the bank.
  • Refer new or additional services as needed
  • Review the customer requests and submit appropriate documentation to fulfill the request.
  • Maintain confidentiality of bank records and documents.
  • Meet quality and performance standards
  • Utilize technical skill to troubleshoot online issues
  • Process Online disputes
  • On the Job training as assigned
  • Other duties as assigned

SKILLS
  • Oral and written communication skills
  • Critical Thinking
  • Empathy and Adaptability
  • Good customers service relation skills
  • Flexible to work schedule
  • Knowledge with different mobile operating system such as Android and iOS.
  • Proficient with various search engines or internet browsers.
  • Must be willing to work in an environment that requires 100% phone-based customer interaction Preferably with Customer Service experience
  • Bilingual in English and Spanish

EDUCATION
  • High School diploma or GED
  • 1 year in a customer service environment/technical help desk environment, preferably by phone

What IBC Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

IBC BANK logo

About IBC BANK

Sourced by ZipRecruiter

Industry

Banking and credit intermediation

Company size

1,001 - 5,000 Employees

Headquarters location

Laredo, TX, US

Year founded

1966

Social media

Facebook

View All IBC BANK Jobs

Apply