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Customer Representative Manager Jobs in Michigan

Next Stop Travels

Travel Customer Representative

Flint, MI · On-site

$15.50 - $21.25/hr

About the job Travel Customer Representative Position: Travel Customer Representative Company ... time-management abilities - Ability to work independently and remotely while maintaining a high ...

Next Stop Travels

Travel Customer Representative

Lansing, MI · On-site

$16.25 - $22/hr

About the job Travel Customer Representative Position: Travel Customer Representative Company ... time-management abilities - Ability to work independently and remotely while maintaining a high ...

Commercial Bank

Full Time CSR

Okemos, MI

$14.50 - $19.75/hr

Assists in all teller line operations as assigned by the CSR Manager. Responsible for completing required BAI training annually. Other Functions 1. Familiar with and abides by all bank regulations ...

Commercial Bank

Full Time CSR

Okemos, MI · On-site

$14.50 - $19.75/hr

... the CSR Manager. • Responsible for completing required BAI training annually. Other Functions 1. Familiar with and abides by all bank regulations including but not limited to BSA and OFAC. 2. ...

Commercial Bank

Full Time CSR

Okemos, MI · On-site

$14.50 - $19.75/hr

... the CSR Manager. • Responsible for completing required BAI training annually. Other Functions 1. Familiar with and abides by all bank regulations including but not limited to BSA and OFAC. 2. ...

Penske Automotive Group

Customer Service Representative

MI · On-site

$15.25 - $20.75/hr

Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely ...

Amerivet

Customer Service Representative

Allen Park, MI · On-site

$14.50 - $19.75/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

AmeriVet

Customer Service Representative

Allen Park, MI · On-site

$14.50 - $19.75/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

Hutchinson

QUALITY MANAGER

Grand Rapids, MI · On-site

The Quality Manager will act as the customer representative for the manufacturing plant. * Responsible to review departmental activities and make recommendations to Management as to training ...

Hutchinson

QUALITY MANAGER

Grand Rapids, MI · On-site

The Quality Manager will act as the customer representative for the manufacturing plant. * Responsible to review departmental activities and make recommendations to Management as to training ...

Hutchinson

QUALITY MANAGER

Grand Rapids, MI

The Quality Manager will act as the customer representative for the manufacturing plant. * Responsible to review departmental activities and make recommendations to Management as to training ...

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All JobsCustomer Representative JobsCustomer Representative Manager JobsCustomer Representative Manager Jobs in Michigan

Customer Representative Manager information

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Michigan?

The most popular types of Customer Representative jobs in Michigan are:

What cities in Michigan are hiring for Customer Representative Manager jobs?

Cities in Michigan with the most Customer Representative Manager job openings:

Customer Representative Manager jobs near you

Customer Service Representative Manager

C&C Heating & Air Conditioning

Roseville, MI • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 11 days ago

Job description


Call Center Manager
Are you a strategic leader who thrives in a fast-paced environment? Do you have the skills to motivate a team, drive performance, and fulfill revenue & call quality goals with precision? Are you ready to take the lead and build a high-performing team? Apply today and be part of a company that values you!
Who We Are
We are a family-owned and operated HVAC contractor in the Metro-Detroit area and have been serving our customers since 1948. We have developed a culture that invites our employees to be an integral part of our team by inspiring with praise, recognition, and offer ongoing training and education. Our customers rave about our technicians and demand only they can work in their home. We believe our team members perform their best when they are in a supportive environment and surrounded by hard-working, like-minded teammates. People often come to us simply looking for a job, but they stay because they have found a fulfilling career with room to grow and opportunities to excel.
Location: Roseville, MI
 
What We Offer:
  • Competitive pay, starting at $25/hr. (Depending on skills and experience)
  • Medical, dental & vision
  • 401(k), with employer match
  • Paid training and education

The Role
Manage staff that books and schedules service calls and do whatever is necessary to achieve department booked call and sales goals
Responsibilities
  • Generate an inbound and outbound call schedule to boost sales
  • Supervise and train staff on how to convert calls into booked service appointments
  • Manage dispatch to ensure the right technicians are matched to every job
  • Author and refine call scripts so they’re clear, compelling and result in more appointments
  • Get potential customers excited about the company and encourage them to spread the word
  • Conduct training to boost booked calls and ensure quick, accurate dispatch of incoming calls
  • Become an expert in your market, know the customers’ needs and how best to engage them
  • Monitor performance of staff, review recorded calls and advise them on how to promote sales
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably
  • Formalize a coaching and training platform that’s cost effective and measurable
  • Show employees how their individual contributions matter to the company’s success
  • Coach employees on how to build trust and demonstrate empathy with customers
  • Regularly present reports to Operations Manager in an easy-to-understand format
  • Ensure sufficient staffing to match the business demand and seasonal spikes
  • Routinely check the status of Call Center Representatives to ensure staff is available to answer incoming calls
  • Continuously matter the Call Center during all open business hours
  • Participate in manager on-call schedule
  • Conduct weekly one-on-ones with Call Center Representatives
  • Attend company Daily Huddle
  • Attend company weekly Level 10 Meetings
  • Attend weekly one-on-one with Operations Manager
  • Any other duties as assigned by Operations Manager

Competencies for Success
  • You have a minimum of 2 years of call center management experience
  • Proven track record in customer service, ideally in management
  • Patient, diplomatic leader who understands how to diffuse conflict and convey empathy
  • Ability to inspire and lead others to attain company goals
  • IT competent, specifically Microsoft Office. ServiceTitan is a plus!
  • Highly organized with exceptional follow-through abilities
  • Strong verbal and written communications
  • Professional presentation and public speaking ability
  • Personality that blends well with a fast-paced, goal-driven environment

 

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