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Customer Relationship Management Operations Manager Jobs in Oregon

A-dec, Inc.

Manager, Marketing Operations

Newberg, OR · On-site

This role oversees the marketing technology ecosystem from a marketing operations perspective, including marketing automation, CRM usage, campaign operations, reporting, analytics, and digital ...

A-dec, Inc.

Manager, Marketing Operations

Newberg, OR · On-site

This role oversees the marketing technology ecosystem from a marketing operations perspective, including marketing automation, CRM usage, campaign operations, reporting, analytics, and digital ...

TriSearch

E-Commerce Operations Manager

Portland, OR · On-site

Oversee purchasing activities, inventory planning, supplier relationships, and contract ... Qualifications * 7+ years of operations management experience. * Required experience supporting e ...

Human Interest

Director, Relationship Management

OR · On-site +1

Partner cross-functionally with Product, Operations, and Sales to ensure seamless client journeys ... Proven track record of driving customer retention, and satisfaction, in a SaaS or technology ...

Nagarro

Awareness of creating customer segments, marketing cloud platform connectors, writing marketing procedures/automation (e.g. In Salesforce Einstein module) in the respective cloud platforms

TE Connectivity

Operations Manager

Wilsonville, OR · On-site

Talent management aligned with our Company policies concerning hiring, promotions, disciplining ... Our more than 90,000 employees, including 10,000 engineers, work alongside customers in ...

A-LIGN External

OR · On-site

As the Senior Sales Operations Manager, you will provide exceptional operational and analytical ... Proficiency in CRM systems (e.g., Salesforce), sales analytics tools, and Microsoft Office Suite

Inn at Nye Beach

Operations Manager

Newport, OR

$50K - $60K/hr

Hire, train, and supervise a diverse team to provide excellent customer service and maintain high ... Maintain a positive working relationship with vendors, suppliers, and other partners.

CVS Health

Operations Manager

Eugene, OR

$20.55 - $34.55/hr

Financial management * Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program.

Reynolds Consumer Products

Collaborate with R&D, Engineering, Operations, Quality, and Supply Planning to support customer programs, product trials, and commercial launches. * Maintain accurate sales forecasts, CRM records ...

CCL Label, Inc.

Operations Manager

Portland, OR · On-site

Ability to effectively communicate with employees, customers, vendors, and all levels of management. Education and Experience * Bachelor's degree in Business, Manufacturing, Operations Management, or ...

A-LIGN External

OR

About the Role The Marketing Operations Analyst will play a critical role in supporting A-LIGN ... Monitor, audit, and improve CRM and marketing database hygiene to ensure accuracy, completeness ...

Bell and Howell

Operations Manager

Troutdale, OR · On-site

Site Operations Manager Location: Portland, OR/Troutdale, OR Job Summary: The Site Operations ... external customers; resolve issues and ensure satisfaction. * Budget Management: Assist in ...

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All JobsCustomer Relationship Management Operations JobsCustomer Relationship Management Operations Manager JobsCustomer Relationship Management Operations Manager Jobs in Oregon

Customer Relationship Management Operations Manager information

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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Customer Relationship Management Operations Manager jobs near you
Infographic showing various Customer Relationship Management Operations Manager job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Systems Manager - Slate Enrollment Management

Linfield University

Mcminnville, OR • On-site

$70K/yr

Full-time

Posted 23 days ago

Job description

Systems Manager - Slate Enrollment Management
Location: McMinnville, Oregon
Department: Admissions
Employment Type: Full-time, Exempt
Join Linfield University
At Linfield University, you'll be part of a collaborative, mission-driven community dedicated to student success. Our Enrollment Management team plays a vital role in helping prospective students discover a transformative educational experience. We are seeking an innovative, data-driven Systems Manager to lead the administration and strategic use of our Slate CRM while partnering across campus to enhance the student recruitment and enrollment experience.
If you enjoy optimizing systems, improving business processes, and using technology to drive meaningful results, we'd love to hear from you.
Position Summary
The Systems Manager serves as the division's lead expert for the Slate CRM, providing strategic leadership, technical expertise, and operational support for Enrollment Management. As the University's primary Slate administrator ("Slate Captain"), this position oversees system configuration, data integrity, workflow optimization, reporting, and integrations that support undergraduate recruitment and admissions operations.
Working closely with Undergraduate Admission, Graduate Admission, Financial Aid, Information Technology Services, and other campus partners, the Systems Manager develops innovative solutions that improve efficiency, enhance the user experience, and support institutional enrollment goals.
What You'll Do
Lead Slate CRM Strategy & Administration
  • Serve as the University's functional lead and primary administrator for the undergraduate Slate CRM.
  • Configure and maintain workflows, automations, applications, forms, portals, events, communications, and system functionality.
  • Ensure Slate supports recruitment strategies, operational excellence, and enrollment objectives.
  • Evaluate new features and implement enhancements that improve performance and user experience.
Manage Data, Reporting & Analytics
  • Develop and maintain queries, dashboards, and reports that support strategic planning and operational decision-making.
  • Provide regular and ad hoc reporting to admissions leadership and campus stakeholders.
  • Maintain the integrity, accuracy, and consistency of prospective student data.
  • Analyze trends and support enrollment forecasting and data-informed planning.
Support Admissions Operations
  • Optimize admissions processes including application management, review workflows, scholarship programming, and decision release.
  • Support efficient processing of a high-volume applicant pool.
  • Partner with admissions staff to improve daily operations and eliminate process barriers throughout the enrollment lifecycle.
Improve Business Processes
  • Continuously evaluate and streamline workflows across the admissions lifecycle.
  • Establish operational standards, documentation, and best practices that promote consistency and scalability.
  • Lead CRM-related initiatives that strengthen enrollment operations and support institutional goals.
  • Collaborate with campus partners and participate on cross-functional committees to advance strategic priorities.
Collaborate on Systems Integration
  • Work with Information Technology Services, TechSolutions, and campus partners to develop, test, and maintain integrations between Slate, Ellucian Colleague, and other third-party systems.
  • Test new functionality while ensuring data security, reliability, and system integrity.
  • Serve as the primary liaison for CRM enhancements, upgrades, and issue resolution.
Train & Support Users
  • Create and maintain user guides, workflow documentation, and operating procedures.
  • Deliver training and ongoing support for admissions and campus users.
  • Promote best practices that expand institutional knowledge and effective use of Slate.
Continue Professional Growth
  • Stay current with emerging trends and best practices in CRM administration, enrollment technology, and admissions operations.
  • Participate in professional development opportunities and implement innovative solutions that improve enrollment outcomes.
What You'll Bring
Required Qualifications
  • Bachelor's degree.
  • Five or more years of professional experience demonstrating expertise in CRM systems, data management, business processes, and project management.
  • Minimum two years of advanced experience administering Slate CRM, including complex query development (such as configurable joins).
  • Experience with database structures and CRM-to-ERP integrations, preferably Ellucian Colleague or comparable systems.
  • Demonstrated success improving business processes and implementing operational efficiencies.
  • Proven ability to manage complex, cross-functional projects involving multiple stakeholders.
  • Strong analytical, investigative, and problem-solving skills with a continuous improvement mindset.
  • Excellent written, verbal, interpersonal, and presentation skills.
  • Experience leading, mentoring, or supervising professional staff.
Preferred Knowledge & Skills
  • Exceptional organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong customer service orientation and collaborative working style.
  • Sound judgment, discretion, and ability to maintain confidentiality.
  • Commitment to fostering an inclusive and welcoming environment for individuals from diverse backgrounds and experiences.
  • Ability to communicate the value of a liberal arts education and support the mission of Linfield University.
Work Schedule
This position typically works Monday through Friday, 8:00 a.m. to 5:00 p.m. Flexibility is required to support occasional evening and weekend activities related to student recruitment and enrollment.
Why Join Linfield University?
At Linfield, you'll join a close-knit community where innovation, collaboration, and student success are at the heart of everything we do. Your work will directly support the University's enrollment strategy by improving systems, streamlining processes, and helping prospective students navigate their path to becoming members of the Linfield community.
If you're passionate about leveraging technology, data, and process improvement to make a meaningful impact, we encourage you to apply.

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