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Director Customer Operations Jobs in Oregon (NOW HIRING)

Reser's

Director, Customer Service

Beaverton, OR · On-site

The Director focuses on operational execution, process improvement, system utilization, workflow consistency, and team performance in a system-driven, exception-based customer service environment.

Cloudflare

Director, Customer Engineering

OR · On-site +1

Canada About the Role The Director of Customer Engineering will partner directly with the Vice ... driven operational tools. * Foster Professional Growth: Develop team members' skills, technical ...

Human Interest

Senior Manager, Customer Operations

OR · On-site +1

You will mentor and develop direct-report managers, scale high-volume transaction operations, and leverage data-driven insights to elevate customer experiences while maintaining a lean operational ...

Securly

Director of Customer Success Operations

OR · On-site +1

The Role Securly is looking for a Director, Customer Success Operations to lead the systems, processes, and people behind our entire post-sale customer journey. You'll lead our CS Ops and Renewals ...

RapidSOS

Director, Customer Solutions Engineering

OR · On-site +1

RapidSOS is looking for a Director of Customer Solutions Engineering to own the end-to-end ... Bring together Product, Engineering, Operations, Sales, and other teams to drive complex customer ...

Instacart

Director of Customer Success

OR · On-site +1

L7s as routers and strategists, not resolvers - ensuring AGMs and PSMs absorb operational and ... Direct, accountable leadership of a customer success organization responsible for post-live growth ...

Centria Autism

Operations Director

Portland, OR · On-site

The Operations Director will lead Behavior Technicians by coordinating training and compliance ... of customer satisfaction. * Maintain Compliance Regulations * Enforce compliance with center ...

Centria Autism

Operations Director

Portland, OR

The Operations Director will lead Behavior Technicians by coordinating training and compliance ... of customer satisfaction. * Maintain Compliance Regulations * Enforce compliance with center ...

Centria Autism

Operations Director

Portland, OR

The Operations Director will lead Behavior Technicians by coordinating training and compliance ... of customer satisfaction. * Maintain Compliance Regulations * Enforce compliance with center ...

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All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Oregon

Director Customer Operations information

See Oregon salary details

$35.9K

$113.8K

$189.8K

How much do director customer operations jobs pay per year?

As of Aug 28, 2026, the average yearly pay for director customer operations in Oregon is $113,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,800.00 and $143,300.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Oregon?

The most popular types of Customer Operations jobs in Oregon are:

What are popular job titles related to Director Customer Operations jobs in Oregon?

For Director Customer Operations jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Oregon look for?

The top searched job categories for Director Customer Operations jobs in Oregon are:

What cities in Oregon are hiring for Director Customer Operations jobs?

Cities in Oregon with the most Director Customer Operations job openings:

Director Customer Operations jobs near you

Director of Customer Operations (Onsite)

Eugene, OR • On-site

iHomefinder
1 - 10 employees
Learn more about iHomefinderexternal

$110K - $130K/yr

Full-time

Re-posted 15 days ago

Job description

Position Overview
The Director of Customer Operations will lead and optimize iHomefinder's customer-facing operational functions, including Customer Success, Onboarding, and Support. This role is responsible for improving customer retention, operational efficiency, onboarding effectiveness, and overall customer lifecycle performance.
This leader will build scalable operational processes, improve cross-functional execution, and implement data-driven customer health and churn reduction strategies that support the company's growth and retention objectives.
The ideal candidate is a hands-on SaaS operator with strong experience in customer lifecycle management, operational process improvement, retention strategy, and team leadership.
Key Responsibilities
Customer Retention & Lifecycle Management
  • Lead initiatives focused on reducing customer churn and improving retention performance
  • Develop operational playbooks and customer health programs
  • Establish KPI reporting and accountability across onboarding, support, and customer success
  • Partner cross-functionally with Product, Sales, Marketing, and Engineering to improve customer outcomes

Operational Excellence
  • Improve operational processes and team efficiency across customer-facing functions
  • Build scalable systems and workflows to support growth
  • Drive consistency in onboarding, customer engagement, and support execution
  • Implement operational cadence and reporting structures

Team Leadership
  • Lead and develop Customer Success, Support, and Onboarding team members
  • Coach team leads to improve execution and accountability
  • Foster a customer-focused and metrics-driven culture

Data & Performance Management
  • Develop and monitor customer operational KPIs
  • Analyze customer behavior, engagement, and retention trends
  • Use data to identify operational risks and improvement opportunities

Qualifications
  • 5-10+ years of experience in SaaS customer operations, customer success, support, or operational leadership
  • Proven success improving customer retention and operational performance
  • Strong analytical and process improvement skills
  • Experience managing customer-facing operational teams
  • Excellent communication and cross-functional collaboration skills
  • Experience working in fast-paced SaaS environments

Preferred Qualifications
  • Experience in B2B SaaS
  • Experience with customer health scoring, churn analysis, or lifecycle management
  • Familiarity with CRM and customer engagement platforms
  • Experience building operational reporting and KPI frameworks
This role is a full-time, onsite opportunity and pays $110,000 - $130,000, with a 15% annual bonus potential. iHomefinder does not offer relocation assistance, so any relocation to Eugene, OR or surrounding areas would need to be self-funded. If this aligns with your current plans and situation, please apply.

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