... business performance. Major Areas of Accountability CRM Strategy & Leadership * Lead and manage the CRM and Data team, including direct oversight of a Data Analyst, fostering a collaborative ...
... business performance. Major Areas of Accountability CRM Strategy & Leadership * Lead and manage the CRM and Data team, including direct oversight of a Data Analyst, fostering a collaborative ...
CRM Analyst
$95K - $110K/yr
... and biotechnology? At Radiometer, one of Danaher's 15+ operating companies, our work saves lives ... Learn about the Danaher Business System which makes everything possible. The CRM Analyst is ...
CRM Analyst
$95K - $110K/yr
... and biotechnology? At Radiometer, one of Danaher's 15+ operating companies, our work saves lives ... Learn about the Danaher Business System which makes everything possible. The CRM Analyst is ...
CRM Business Analyst
Lansing, MI · On-site
Job id: 160443 Role: CRM Business Analyst Location: Lansing, MI 48933 (Hybrid 2 days/week) Duration: 12+ month Interview: 1st virtual followed by onsite interview. Local only to 90 miles Position ...
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CRM Business Analyst
Lansing, MI · On-site
Job id: 160443 Role: CRM Business Analyst Location: Lansing, MI 48933 (Hybrid 2 days/week) Duration: 12+ month Interview: 1st virtual followed by onsite interview. Local only to 90 miles Position ...
CRM Manager
Orlando, FL · On-site
You will partner closely with Marketing, Loyalty, Guest Experience, Sales, Reservations, and Operations to translate business strategy into scalable CRM solutions that enhance personalization ...
Quick apply
CRM Manager
Orlando, FL · On-site
You will partner closely with Marketing, Loyalty, Guest Experience, Sales, Reservations, and Operations to translate business strategy into scalable CRM solutions that enhance personalization ...
Customer Relationship Management (CRM) Manager
Chicago, IL · On-site
$78K - $98K/yr
By working with customer-facing teams, the CRM manager will be responsible for ensuring organization-wide adoption and efficient use of the system to serve business and customer needs. This is a ...
Customer Relationship Management (CRM) Manager
Chicago, IL · On-site
$78K - $98K/yr
By working with customer-facing teams, the CRM manager will be responsible for ensuring organization-wide adoption and efficient use of the system to serve business and customer needs. This is a ...
Bachelor's degree in Marketing, Business, Information Systems, or a related field (MBA or an ... Hands-on experience with CRM, marketing automation, POS, membership programs, and customer data ...
Bachelor's degree in Marketing, Business, Information Systems, or a related field (MBA or an ... Hands-on experience with CRM, marketing automation, POS, membership programs, and customer data ...
CRM Manager
Milwaukee, WI · On-site
$66K/yr
This role serves as the primary owner of all CRM and related business systems, ensuring platform effectiveness, data integrity, user adoption, security, reporting, and process automation. The CRM ...
CRM Manager
Milwaukee, WI · On-site
$66K/yr
This role serves as the primary owner of all CRM and related business systems, ensuring platform effectiveness, data integrity, user adoption, security, reporting, and process automation. The CRM ...
CRM Manager
Pittsburgh, PA · On-site
$70K/yr
Participate in client meetings and translate business needs into actionable CRM and email marketing initiatives. * Manage incoming CRM, email marketing, and marketing automation requests across ...
CRM Manager
Pittsburgh, PA · On-site
$70K/yr
Participate in client meetings and translate business needs into actionable CRM and email marketing initiatives. * Manage incoming CRM, email marketing, and marketing automation requests across ...
... business goals,and revenue targets. * Translate data-driven client insights and campaign ... Partner with the CRM Director on segmentation strategy, audience architecture, personalization ...
... business goals,and revenue targets. * Translate data-driven client insights and campaign ... Partner with the CRM Director on segmentation strategy, audience architecture, personalization ...
CRM Manager
Capon Bridge, WV · On-site
Process and prioritize stakeholder requests based on business impact; * Work closely with Product, Marketing, Analytics, and VIP teams. Qualifications: * 2+ years of hands-on CRM experience in ...
CRM Manager
Capon Bridge, WV · On-site
Process and prioritize stakeholder requests based on business impact; * Work closely with Product, Marketing, Analytics, and VIP teams. Qualifications: * 2+ years of hands-on CRM experience in ...
CRM Administrator
Overland Park, KS · Hybrid
$43.27 - $57.70/hr
Translate business needs into scalable system solutions * Support CRM users through training, onboarding, troubleshooting, and ongoing support * Manage Google Workspace administration, including user ...
CRM Administrator
Overland Park, KS · Hybrid
$43.27 - $57.70/hr
Translate business needs into scalable system solutions * Support CRM users through training, onboarding, troubleshooting, and ongoing support * Manage Google Workspace administration, including user ...
CRM Manager
New York, NY · On-site
They define and implement the Client Business Development strategy, identifying and leveraging ... Ensure CRM strategies are planned with an integrated consumer centric approach across all channels,
CRM Manager
New York, NY · On-site
They define and implement the Client Business Development strategy, identifying and leveraging ... Ensure CRM strategies are planned with an integrated consumer centric approach across all channels,
CRM Analyst
Anaheim, CA · On-site
$84K - $94K/yr
The CRM Analyst is a full-time, exempt position reporting to the Anaheim Ducks Senior Director ... Create dashboards and reports that track key business performance indicators such as renewal rates ...
CRM Analyst
Anaheim, CA · On-site
$84K - $94K/yr
The CRM Analyst is a full-time, exempt position reporting to the Anaheim Ducks Senior Director ... Create dashboards and reports that track key business performance indicators such as renewal rates ...
CRM Specialist
Manhattan, NY · On-site
$75K - $85K/yr
You will work closely with cross-functional partners to ensure CRM initiatives support broader e-commerce and business goals. RESPONSIBILITIES: * Own and execute the Email and SMS strategy across ...
CRM Specialist
Manhattan, NY · On-site
$75K - $85K/yr
You will work closely with cross-functional partners to ensure CRM initiatives support broader e-commerce and business goals. RESPONSIBILITIES: * Own and execute the Email and SMS strategy across ...
Data-Core Systems, Inc. is a provider of information technology, consulting, and business process ... Data-Core Systems Inc. is seeking a Customer Relationship Management (CRM) Lead to be a part of our ...
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Data-Core Systems, Inc. is a provider of information technology, consulting, and business process ... Data-Core Systems Inc. is seeking a Customer Relationship Management (CRM) Lead to be a part of our ...
Data-Core Systems, Inc. is a provider of information technology, consulting, and business process ... Data-Core Systems Inc. is seeking a Customer Relationship Management (CRM) Lead to be a part of our ...
Data-Core Systems, Inc. is a provider of information technology, consulting, and business process ... Data-Core Systems Inc. is seeking a Customer Relationship Management (CRM) Lead to be a part of our ...
CRM Analyst
Anaheim, CA · On-site
$84K - $94K/yr
Whether you're looking to create a great guest experience at a concert, support business growth and ... Job Title: CRM Analyst Pay Details: The annual base salary range for this position in California is ...
CRM Analyst
Anaheim, CA · On-site
$84K - $94K/yr
Whether you're looking to create a great guest experience at a concert, support business growth and ... Job Title: CRM Analyst Pay Details: The annual base salary range for this position in California is ...
CRM Administrator
Milwaukee, WI · On-site
We are looking for a skilled Microsoft Dynamics 365 CRM Administrator to own the day-to-day ... Configure forms, views, dashboards, business rules, and standard process automation * Manage users ...
CRM Administrator
Milwaukee, WI · On-site
We are looking for a skilled Microsoft Dynamics 365 CRM Administrator to own the day-to-day ... Configure forms, views, dashboards, business rules, and standard process automation * Manage users ...
CRM Manager
Austin, TX · On-site +1
We are expanding our team and looking for our next CRM Manager. In this position, you'll be ... business needs at the time.
CRM Manager
Austin, TX · On-site +1
We are expanding our team and looking for our next CRM Manager. In this position, you'll be ... business needs at the time.
As a result, build our CRM into one of the most valuable channels in the business. About the role You'll own our CRM end to end - email, in-app messages and push - plus the supporting content, such ...
As a result, build our CRM into one of the most valuable channels in the business. About the role You'll own our CRM end to end - email, in-app messages and push - plus the supporting content, such ...
Customer Relationship Management Biotech Business information
See salary details
$31K - $43.8K
5% of jobs
$43.8K - $56.5K
11% of jobs
$66.4K is the 25th percentile. Wages below this are outliers.
$56.5K - $69.3K
12% of jobs
$69.3K - $82.1K
10% of jobs
$82.1K - $94.9K
7% of jobs
The median wage is $100.2K / yr.
$94.9K - $107.6K
13% of jobs
$107.6K - $120.4K
13% of jobs
$126.8K is the 75th percentile. Wages above this are outliers.
$120.4K - $133.2K
10% of jobs
$133.2K - $146K
10% of jobs
$146K - $158.7K
7% of jobs
$158.7K - $171.5K
3% of jobs
$31K
$104K
$171.5K
How much do customer relationship management biotech business jobs pay per year?
What is the difference between Customer Relationship Management Biotech Business vs Customer Support Specialist Biotech Business?
| Aspect | Customer Relationship Management Biotech Business | Customer Support Specialist Biotech Business |
|---|---|---|
| Credentials | Typically requires a degree in life sciences, marketing, or business; CRM certifications are a plus | Usually requires a high school diploma or associate degree; customer service training preferred |
| Work Environment | Office-based, involving CRM software and client meetings | Call centers, office, or remote; direct interaction with customers |
| Employer & Industry Usage | Biotech companies, sales, and marketing teams | Biotech firms, customer service departments |
Customer Relationship Management Biotech Business focuses on managing client relationships, sales strategies, and using CRM tools to enhance business growth. In contrast, Customer Support Specialists handle direct customer inquiries, troubleshooting, and support. Both roles are vital in biotech, but they serve different functions within the customer engagement spectrum.

Other
Posted 27 days ago
Job description
Summary of Position
The CRM (Customer Relationship Management) Manager leads Rockler's CRM and Data team, owning the Salesforce CRM platform and overseeing a Data Analyst to drive customer intelligence, audience strategy, lifecycle marketing, and customer engagement. This role is responsible for developing CRM strategies that increase customer retention, repeat purchases, and customer lifetime value through data-driven marketing and personalized customer experiences.
The CRM Manager owns customer audience segmentation, lifecycle marketing automation, and reporting while ensuring the integrity of Rockler's customer data across key systems. This individual serves as the subject matter expert for Salesforce CRM, customer data governance, promotional discounts, reward cards, gift cards, and coupon execution. In partnership with Marketing, Merchandising, Ecommerce, and IT, the CRM Manager delivers actionable customer insights, governs CRM best practices, and helps shape strategies that improve marketing effectiveness and business performance.
Major Areas of Accountability
CRM Strategy & Leadership- Lead and manage the CRM and Data team, including direct oversight of a Data Analyst, fostering a collaborative, customer-focused, and insight-driven culture.
- Own the Salesforce CRM platform, serving as the strategic lead for platform configuration, data governance, roadmap development, and ongoing optimization.
- Develop CRM strategies that improve customer acquisition, engagement, retention, loyalty, and customer lifetime value.
- Partner cross-functionally with Marketing, Ecommerce, Merchandising, Creative, IT, and Retail Operations to deliver coordinated customer experiences across channels.
- Develop customer segmentation strategies and manage audiences within Salesforce to enable highly targeted communications across email, direct mail, SMS, and other marketing channels.
- Design, build, optimize, and maintain customer lifecycle journeys, including welcome, post-purchase, loyalty, promotional, win-back, and other automated customer communications.
- Develop personalized customer experiences using behavioral, transactional, demographic, and engagement data.
- Lead ongoing testing and optimization of customer audiences, messaging, timing, offers, and lifecycle journeys to improve campaign performance and customer engagement.
- Lead CRM analytics efforts by partnering with the Data Analyst to develop reporting frameworks, customer KPIs, dashboards, and actionable business insights.
- Own, execute, analyze, and communicate the results and trends of Net Promoter Score (NPS) and Customer-First Interaction Tracking (CFIT) programs.
- Govern the marketing customer database, ensuring data quality, segmentation accuracy, customer integrity, and meaningful reporting.
- Translate customer behavior and campaign performance into actionable recommendations that improve marketing effectiveness and support strategic business decisions.
Promotions & CRM Governance
- Serve as the subject matter expert (SME) for promotional discounts, coupon codes, reward cards, and gift card execution processes.
- Ensure promotional pricing, discounts, offers, and related marketing communications are executed accurately across all marketing channels.
- Maintain D365 documentation and standard operating procedures (SOPs) supporting promotional execution, rewards programs, and gift card processes.
Troubleshoot D365-related issues and support testing for system upgrades and enhancements.
Requirements For Position
Required Qualifications- Bachelor's degree in Marketing, Business, Analytics, or a related field, or equivalent professional experience.
- Minimum of 5-7 years of experience in CRM, customer marketing, marketing technology, or database marketing within a complex multi-channel retail and/or eCommerce environment.
- Strong understanding of customer data, segmentation strategies, lifecycle marketing, personalization, and CRM best practices.
- Demonstrated ability to use customer insights, KPIs, and analytics to develop strategic recommendations and improve business performance.
- Experience contributing to marketing strategy, process development, and continuous improvement initiatives.
- Strong project management, communication, and cross-functional collaboration skills.
- Full-time position with Hybrid to Fully remote options available
- Hands-on experience with Salesforce Data Cloud or a comparable enterprise CRM.
- Experience managing or mentoring direct reports and developing high-performing teams.
- Experience with customer lifecycle marketing, loyalty programs, and marketing automation.
- Experience with retail and/or eCommerce customer marketing.
- Experience using analytics and reporting platforms such as Power BI, Tableau, GA4, or similar business intelligence tools.
- Working knowledge of SQL or experience partnering closely with technical and data teams.
About Rockler
Sourced by ZipRecruiter
Industry
Retail
Company size
201 - 500 Employees
Headquarters location
Medina, MN, US
Year founded
1954