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Customer Operations Manager Jobs in Reno, NV (NOW HIRING)

Thrive Market

Outbound Operations Manager

Reno, NV · On-site

The Fulfillment Operations Manager will be responsible for overseeing and optimizing the end-to-end ... for fulfilling customer orders, implement and maintain effective inventory control measures to ...

Walgreens

Pharmacy Operations Manager

Sparks, NV · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Sparks, NV · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Reno, NV

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Reno, NV

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Reno, NV · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Sparks, NV · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Sparks, NV

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Reno, NV · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Reno, NV

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Sparks, NV · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Sparks, NV · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Reno, NV · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

SP+

Operations Manager, Valet

Truckee, CA · On-site

$89K - $92K/yr

Deliver premier customer service to our clients. Resolve client requests and concerns efficiently ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...

SP+

Operations Manager, Valet

Truckee, CA

$89K - $92K/yr

Deliver premier customer service to our clients. Resolve client requests and concerns efficiently ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...

Sodexo

Retail Operations Manager

Reno, NV · On-site

$81K - $105K/yr

As a Retail Operations Manager , you'll lead day-to-day operations across high-volume retail food ... A customer-focused mindset with a passion for creating welcoming and efficient dining experiences ...

Clark Associates

Outbound Operations Manager

Dayton, NV · On-site

Job Summary The Outbound Operations Manager oversees all outbound operations across all shifts ... Customer service oriented attitude with a demonstrated desire to exceed expectations. * Ability to ...

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Showing results 1-20

All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Reno, NV

Customer Operations Manager information

See Reno, NV salary details

$44.4K

$123.3K

$135.1K

How much do customer operations manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer operations manager in Reno, NV is $123,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,600.00 and $133,600.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Operations, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much should an operations manager get paid?

The salary for a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Higher salaries are common in large organizations or for those with advanced skills in data analysis, process improvement, and leadership. Compensation may also include bonuses, benefits, and opportunities for advancement.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.
What are popular job titles related to Customer Operations Manager jobs in Reno, NV? For Customer Operations Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Reno, NV look for? The top searched job categories for Customer Operations Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Customer Operations Manager jobs? Cities near Reno, NV with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Reno, NV as of June 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $123,315 per year, or $59.3 per hour.
Outbound Operations Manager

Outbound Operations Manager

Thrive Market

Reno, NV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Thrive Market rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

3rd of 22 rated food delivery companies

Job description

ABOUT THRIVE MARKET
Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.
Join us as we bring healthy and sustainable living to millions of Americans in the years to come.
THE ROLE
At Thrive Market, we have fun, we love what we do and it shows by our expansive growth. Our Thrivers are the backbone of our success and that success has created an exciting employment opportunity in Sparks, NV. Come experience all that we offer and Thrive along with us!
The Fulfillment Operations Manager will be responsible for overseeing and optimizing the end-to-end fulfillment process within the facility. This role involves coordinating and managing various aspects of the fulfillment operations, including inventory management, order processing, shipping, and logistics. The Fulfillment Operations Manager will work closely with cross-functional teams to ensure timely and accurate order fulfillment, member experience, and overall operational efficiency.
SCHEDULE
Wednesday-Saturday, 6pm-4:30am (Must be flexible to adjust your schedule around our mission of making healthy, sustainable living easy and affordable for everyone. This includes possible weekends and other schedules to meet our Member's First focus for established time periods)
RESPONSIBILITIES
  • Leads and develops a team of front-line supervisors and approximately 150+ hourly Thrivers by embodying Thrive Market values
  • Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
  • Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
  • Maintain performance standards and consistent processes to guarantee reliable services
  • Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors
  • Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
  • Provide coaching and development opportunities to supervisors and employees to enhance performance
  • Oversee productivity hours and manage payroll functions to ensure efficient operations
  • Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs
  • Analyze performance reports to identify areas for improvement and provide coaching to supervisors
  • Set clear goals, promote accountability, and exemplify strong performance to support the mission of the operation
  • Supports all safety programs and OSHA compliance to ensure a safe and secure work environment for all Thrivers
  • Acts as the primary information source for the team, maintaining compliance and consistency to enhance team productivity, quality, safety and teamwork
  • Drives the fulfillment operation strategy to ensure that Thrivers are actively engaged, motivated and working towards end results
  • Ensures the team follows core performance standards and established processes in order to drive a consistent experience for the member
  • Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives
  • Inventory Management - Monitor and manage inventory levels to ensure adequate stock for fulfilling customer orders, implement and maintain effective inventory control measures to minimize errors and discrepancies, collaborate with the procurement team to optimize stock levels and manage inventory turnover
  • Order Processing - Develop and implement streamlined order processing procedures, oversee order fulfillment, address any issues or bottlenecks in the order fulfillment process and implement solutions
  • Logistics and Shipping - Coordinate with carriers and logistics partners to optimize shipping processes, monitor tracking systems and the movement of goods to ensure on-time deliveries
  • Quality Control - Oversee and enforce quality control measures to ensure accurate and error-free order fulfillment, collaborate with quality assurance teams to address and resolve any product quality issues
  • Drives the development of supervisors and Thrivers
  • Serves as the subject matter expert on the proper way to coach, counsel and develop fulfillment Thrivers
  • Owns outbound operation productivity hours and other payroll functions to ensure Thrivers are productive and aligned with Thrive Market values
  • Consistently coaches and develops supervisors to enhance member experience and fulfillment operations
  • Sources and screens talent and proactively partners with the People Operations team to deliver a consistent and effective hiring process

QUALIFICATIONS
  • Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
  • High School diploma or equivalent
  • Excellent written and verbal communication that is clear, concise, and polished
  • Highest levels of integrity and ethics
  • Dedicated to quality and high standards; Supportive of values
  • Must be proficient in using G-Suite applications
  • Ability to work in a warehouse environment and understand Warehouse Management Systems (Highjump)
  • Minimum of 5-10+ years of proven leadership/supervisory experience within a FC/DC or manufacturing environment
  • Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving
  • Proven ability to quickly adapt and drive the right results using data

BELONG TO A BETTER COMPANY
  • Comprehensive health benefits (medical, dental, vision, life, and disability)
  • Competitive pay + equity
  • 401k match
  • Multiple work schedules available
  • Opportunities for advancement. We have programs that will start you on a path and train you along the way
  • Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
  • Free Thrive Market membership and discount on private-label products
  • Casual atmosphere and great people to work with

We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.
At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.
Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer
At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We're proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you're thinking about joining our team, we expect that you would agree!
Employment with Thrive Market requires that employees be based in the United States. This is a condition of employment and must be maintained throughout the duration of employment.
If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we'll be happy to assist you.
Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at.
© Thrive Market 2026 All rights reserved.
JOB INFORMATION
  • Compensation Description - The starting salary range for this position is between $85K - $100K
  • Salary may increase over time based upon: skill, level of responsibility, additional duties, seniority, quantity or quality of production or other legitimate, business-related factors.
  • Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, Relocation Assistance, and more!

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