Customer Operations Manager Jobs in Reno, NV (NOW HIRING)

The Outbound Operations Manager oversees all outbound operations across all shifts, including order picking, consolidation, packing, and loading for both ground shipping and common carrier shipments. Reporting directly to the Distribution Center General Manager (DCGM), this role is responsible for ensuring compliance with safety, quality, and operational standards while driving continuous improvement and strategic initiatives. The Outbound Operations Manager implements and monitors operational changes, fosters a culture of accountability and empowerment, and develops problem-solving capabilities across the team. This role partners with leadership across the facility to optimize processes, enhance productivity, and promote a high-performance, collaborative work environment.

• Oversee all outbound operations across all shifts, including order picking, consolidation, packing, and loading for both ground shipping and common carrier shipments.
• Ensure compliance with all safety, quality, and operational standards, including regulatory requirements, SOPs, and company policies.
• Implement, monitor, and continuously improve operational processes and strategic initiatives to drive efficiency, accuracy, and productivity.
• Analyze operational metrics, identify trends, and develop solutions to optimize performance across shifts and departments.
• Lead change management initiatives, ensuring smooth adoption of new processes, systems, or technology within the outbound operations team.
• Coordinate with other departments, including inbound, inventory control, and transportation, to resolve operational challenges and optimize end-to-end workflow.

• Develop, mentor, and coach team members and leadership across all shifts to build strong operational capabilities and a high-performance culture.
• Promote employee engagement, empowerment, and problem-solving at all levels of the outbound team.
• Oversee performance management, including evaluations, feedback, and development plans, ensuring accountability and growth across the team.
• Foster a safe, inclusive, and compliant work environment, engaging regularly with employees to address concerns and reinforce expectations.

• Serve as the senior leader for all outbound operations, reporting directly to the Distribution Center General Manager (DCGM).
• Partner with facility leadership to establish and achieve operational goals.
• Model company values and operational excellence, holding peers, managers, and employees accountable for performance and compliance.
• Drive a culture of continuous improvement, accountability, and collaboration across the outbound team and broader facility.
• Lead cross-functional initiatives and strategic projects that impact multiple shifts or departments, ensuring alignment with overall business objectives.

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

• 2-3 years of relevant warehouse experience is desired.
• Previous management experience is required.

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

• Proficiency in MS Office is required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills; ability to concisely explain technical and complex concepts.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change.
• Ability to address difficult situations with diplomacy and emotional intelligence.
• Customer service oriented attitude with a demonstrated desire to exceed expectations.
• Ability to work off-shift as required to respond to urgent needs.

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

• On-Site Fitness Centers
• Dog-friendly Offices