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Customer Operations Manager Jobs in Reno, NV (NOW HIRING)

Marriott

Operations Manager

Reno, NV · On-site

Responds timely to customer service department request. Ensures all team members meet or exceed all ... Assisting in Managing Profitability Assists in performing required annual Quality audit with GM ...

Marriott International

Operations Manager

Reno, NV · On-site

$26.44 - $34.13/hr

JOB SUMMARY Supports the successful execution of all operations in the hotel operations departments ... Managing and Monitoring Activities that Affect the Guest Experience • Provides excellent customer ...

Henry Schein, Inc.

Operations Manager

Sparks, NV · On-site

$103K - $155K/yr

Maintains awareness and understanding of how assigned departments impacts customers, both internal ... Strong management and leadership skills and ability to attract, retain, motivate, develop and ...

Henry Schein

Operations Manager

Sparks, NV · On-site

$103K - $155K/yr

Maintains awareness and understanding of how assigned departments impacts customers, both internal ... Strong management and leadership skills and ability to attract, retain, motivate, develop and ...

Monsen Engineering

Branch Operations Manager

Reno, NV · On-site

This role drives operational excellence across service delivery, customer experience, inventory management, rental operations, and recurring revenue programs. The position partners closely with Sales ...

Apply Early

Monsen Engineering

Branch Operations Manager

Reno, NV · On-site

This role drives operational excellence across service delivery, customer experience, inventory management, rental operations, and recurring revenue programs. The position partners closely with Sales ...

Thrive Market

Outbound Operations Manager

Sparks, NV · On-site

Outbound Operations Manager Sparks, NV About Thrive Market Thrive Market was founded in 2014 with a ... for fulfilling customer orders, implement and maintain effective inventory control measures to ...

Waste Management

District Operations Manager

Reno, NV · On-site

$88K - $98K/yr

Job Summary Manages the day-to-day operations at a medium to large site. Route Managers and/or ... Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve ...

Waste Management

District Operations Manager

Reno, NV · On-site

$88K - $98K/yr

Job Summary Manages the day-to-day operations at a medium to large site. Route Managers and/or ... Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve ...

Stord, Inc.

Senior Operations Manager

Reno, NV · On-site

Stord is looking for a Sr. Operations Manager with strong communication skills and experience as a ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results

Stord

Operations Manager ICQA

Reno, NV · On-site

... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ... About the Operations Manager: Stord is looking for an Operations Manager with strong communication ...

Waste Management

District Operations Manager

Reno, NV

$88K - $98K/yr

Job Summary Manages the day-to-day operations at a medium to large site. Route Managers and/or ... Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve ...

Stord

Senior Operations Manager

Reno, NV · On-site

Stord is looking for a Sr. Operations Manager with strong communication skills and experience as a ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results

Waste Management

District Operations Manager

Reno, NV

$88K - $98K/yr

Job Summary Manages the day-to-day operations at a medium to large site. Route Managers and/or ... Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve ...

Stord, Inc.

Operations Manager ICQA

Reno, NV · On-site

... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ... About the Operations Manager: Stord is looking for an Operations Manager with strong communication ...

Thrive Market

Outbound Operations Manager

Reno, NV

The Fulfillment Operations Manager will be responsible for overseeing and optimizing the end-to-end ... for fulfilling customer orders, implement and maintain effective inventory control measures to ...

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Showing results 1-20

All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Reno, NV

Customer Operations Manager information

See Reno, NV salary details

$44.4K

$123.3K

$135.1K

How much do customer operations manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer operations manager in Reno, NV is $123,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,600.00 and $133,600.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Operations, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much should an operations manager get paid?

The salary for a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Higher salaries are common in large organizations or for those with advanced skills in data analysis, process improvement, and leadership. Compensation may also include bonuses, benefits, and opportunities for advancement.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.
What are popular job titles related to Customer Operations Manager jobs in Reno, NV? For Customer Operations Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Reno, NV look for? The top searched job categories for Customer Operations Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Customer Operations Manager jobs? Cities near Reno, NV with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Reno, NV as of June 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $123,315 per year, or $59.3 per hour.
Operations Manager

Operations Manager

Marriott

Reno, NV • On-site

Full-time

Posted 28 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,158 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description

JOB SUMMARY

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Operations Team

Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

Assists in ensuring that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

Provides excellent customer service by being readily available/approachable for all guests.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

Assists in performing required annual Quality audit with GM & RD.

Ensures a viable key control program is in place.

Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Ensures orientations for new team members are thorough and completed in a timely fashion.

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they're stopping by for a few days or settling in for a few weeks, time away from home shouldn't mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you're an active optimist who doesn't second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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