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Senior Operations Manager Jobs in Reno, NV (NOW HIRING)

The Contingent Plan

Operations Manager

Reno, NV · On-site

The position reports to senior leadership and is a great opportunity to have a real impact ... Manage the office and oversee related operational needs. Requirements * Bachelor's degree or ...

Waste Management

Operations Manager

Mccarran, NV

$100K - $138K/yr

Job Summary The Manager, Operations is responsible for leading and managing day-to-day operations of a facility or multiple operational units, including material processing, transportation, and field ...

Waste Management

Operations Manager

Mccarran, NV · On-site

$100K - $138K/yr

Job Summary The Manager, Operations is responsible for leading and managing day-to-day operations of a facility or multiple operational units, including material processing, transportation, and field ...

CVS Health

Operations Manager

Sparks, NV

$20 - $34/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

CVS Health

Operations Manager

Reno, NV · On-site

$20 - $34/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

PDS Health

Operations Manager

Carson City, NV · On-site

Overview The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The ...

El Super

Operations Manager

Reno, NV

$19/hr

The Operations Manager ensures the flow of product in and out of the warehouse supports the business and operational needs in accordance with the company's standard operating procedures. The ...

AtWork Personnel Services

Be Seen First

Operations Manager

Reno, NV · On-site

$120K/yr

Operations Manager (Direct Hire) Reno, NV | Full-Time Are you a driven operations leader who thrives in a fast-paced environment and enjoys improving processes, leading teams, and driving results? W ...

PDS Health

Operations Manager

Carson City, NV · On-site

$29.25/hr

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is ...

Henry Schein

Operations Manager

Sparks, NV

$103.35K - $155.02K/yr

... operation. * Responsible for maintaining a complete understanding of all assigned department ... Communicate effectively with senior management * Good negotiating skills and ability to effectively ...

Henry Schein, Inc.

Operations Manager

Sparks, NV · On-site

$103.35K - $155.02K/yr

... operation. * Responsible for maintaining a complete understanding of all assigned department ... Communicate effectively with senior management * Good negotiating skills and ability to effectively ...

BrightView Landscapes

Operations Manager

Reno, NV · On-site

$60K - $70K/yr

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and ...

Carrier

Operations Manager

Reno, NV

$96K - $192K/yr

ALC in Reno Nevada has an opportunity for an Operations Manager to join the team. Key Responsibilities Operational Leadership & Performance * Direct and leadday-to-day operational teams to meet and ...

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Senior Operations Manager information

See Reno, NV salary details

$38.9K

$98.4K

$159K

How much do senior operations manager jobs pay per year?

As of May 28, 2026, the average yearly pay for senior operations manager in Reno, NV is $98,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,800.00 and $121,100.00 per year, depending on experience, location, and employer.

What Is a Senior Operations Manager?

A senior operations manager oversees employees and helps company executives devise and implement procedures to improve productivity. As a senior operations manager, your job duties include evaluating employee performance, giving constructive feedback to employees, and facilitating training and professional development to ensure that your workers utilize best practices in their work. Your responsibility is to make sure that operations are optimally functional to contribute to the overall success of the company. Although most of your interactions are with colleagues and employees, you may occasionally handle client communications.

What are the key skills and qualifications needed to thrive as a Senior Operations Manager, and why are they important?

To thrive as a Senior Operations Manager, you need strong leadership, analytical, and organizational skills, often backed by a bachelor’s or master’s degree in business or operations management. Familiarity with ERP systems, Lean Six Sigma certification, and data analysis tools like Excel or Tableau is commonly required. Outstanding communication, problem-solving, and strategic decision-making abilities help distinguish top performers in this role. These skills are essential for driving operational efficiency, managing teams, and ensuring organizational goals are consistently met.

How does a Senior Operations Manager typically collaborate with other departments to drive organizational success?

A Senior Operations Manager often works closely with departments such as finance, human resources, supply chain, and sales to ensure that operational strategies align with overall business goals. Collaboration is key; this role frequently participates in cross-functional meetings to discuss process improvements, resolve bottlenecks, and implement company-wide initiatives. By fostering open communication and understanding each department's needs, Senior Operations Managers help streamline workflows, optimize resource allocation, and support a culture of continuous improvement across the organization.

What does a Senior Operations Manager do?

A Senior Operations Manager oversees the daily operations of a company or department, ensuring that business processes run efficiently and effectively. They are responsible for managing teams, developing and implementing strategic plans, and optimizing operational performance to meet organizational goals. Senior Operations Managers often collaborate with other departments, analyze data to improve processes, and ensure compliance with policies and regulations. Their role is crucial in driving productivity, reducing costs, and maintaining high-quality standards.

What is the difference between Senior Operations Manager vs Operations Director?

AspectSenior Operations ManagerOperations Director
ResponsibilitiesOversees daily operations, manages teams, implements policiesSets strategic direction, oversees multiple departments, aligns operations with company goals
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's or master's degree, extensive experience, strategic planning skills
Work EnvironmentOffice-based, team management, process optimizationExecutive meetings, cross-departmental coordination, high-level planning
Industry UsageCommon in mid-sized companies, manufacturing, logisticsFound in large corporations, corporate strategy, enterprise-level operations

The main difference between a Senior Operations Manager and an Operations Director lies in scope and strategic involvement. Senior Operations Managers focus on managing daily operations and teams, while Operations Directors are responsible for setting strategic goals and overseeing multiple departments to align with overall business objectives.

More about Senior Operations Manager jobs
What are popular job titles related to Senior Operations Manager jobs in Reno, NV? For Senior Operations Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Senior Operations Manager jobs in Reno, NV look for? The top searched job categories for Senior Operations Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Senior Operations Manager jobs? Cities near Reno, NV with the most Senior Operations Manager job openings:
Senior Operations Manager jobs near you
Infographic showing various Senior Operations Manager job openings in Reno, NV as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $98,433 per year, or $47.3 per hour.
Senior Operations Manager, Customer Experience

Senior Operations Manager, Customer Experience

Patagonia, Inc.

Reno, NV • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 hours ago

Job description

Role: Senior Operations Manager, Customer Experience
Team: Customer Experience
Scope: People Manager, M4
Years of Experience: 10+ years
Location: Reno, NV / Hybrid
General Summary
The Patagonia North American Contact Center supports our Direct-to-Customer business across Phone, Chat, Email, and Digital channels. As the Senior Operations Manager, Customer Experience, you are accountable for setting and executing operational customer service strategy that enables exceptional, mission-aligned service at scale.
In this role, you work on complex operational and organizational issues where problems are not clearly defined and lack strategic direction. You apply conceptual thinking and a deep understanding of organizational objectives to assess situations, analyze data, and determine appropriate paths forward. Your work drives the strategy and success of large, cross-functional initiatives that contribute to multiple areas of the organization.
You establish operational objectives, policies, procedures, and work plans, and delegate ownership through layers of leadership. You develop, modify, and execute policies that affect immediate operations and may also have broader, company-wide impact.
People are at the heart of Patagonia's customer experience. As a Senior Operations Manager, you lead multiple teams or functional areas through subordinate managers and senior supervisors, build leadership capability, and create an environment grounded in trust, accountability, inclusion, and continuous improvement. Above all, you embody Patagonia's purpose and integrate our environmental and social values into daily decisions.
What You'll Do
Set strategy and solve complex problems
  • Work on ambiguous, high-impact operational challenges where analysis requires conceptual thinking, judgment, and deep business context
  • Define success for complex initiatives that lack clear precedent or direction
  • Select methods, techniques, and evaluation criteria to obtain results aligned to CX and enterprise goals
  • Drive the strategy and successful delivery of large-scale projects that impact multiple CX teams and business partners

Establish operational objectives, policies, and oversight
  • Establish operational objectives, policies, procedures, and multi-quarter work plans for your areas of responsibility
  • Develop, adapt, and execute company policies that affect immediate CX operations and may have broader organizational reach
  • Ensure operational practices align with Patagonia values, regulatory requirements, and business priorities

Lead through managers and scale impact
  • Manage the activities of multiple sections or disciplines through subordinate managers, senior supervisors, and/or professional roles
  • Guide leaders using functional best practices and well-defined management precedents while adapting approach as needed
  • Build leadership pipelines through coaching, feedback, and succession planning
  • Set and sustain healthy operating rhythm, pace, and energy across teams-especially through peak periods, ambiguity, and change-so work is sustainable, focused, and effective over time.

Manage performance, budgets, and accountability
  • Accountable for department specific budget lines
  • Balance customer experience, people experience, and financial stewardship in decision-making
  • Use metrics and insights to monitor outcomes, anticipate risk, and drive continuous improvement

Partner and influence at scale
  • Partner across Customer Experience, Technology, Workforce Management, Training, Finance, and adjacent business teams
  • Check in Influence without direct authority to drive alignment, resolve tradeoffs, and deliver outcomes
  • Represent CX operations in enterprise initiatives and decision forums
  • Actively steward team morale and engagement by modeling presence, clarity, and calm under pressure, and by addressing workload balance, stress signals, and burnout risks before they impact people or performance.
Who You Are
  • A strategic, systems-level operator who navigates ambiguity and defines direction where it's missing
  • A leader of leaders with experience managing through managers and senior supervisors
  • Strong in business and organizational acumen, understanding how policy, budget, systems, and people decisions interact
  • Data-informed and customer-centered, using metrics to guide strategy and improvement
  • An inclusive, collaborative leader who builds trust and accountability
  • A pacesetter and stabilizing presence who brings clarity, calm, and momentum-especially during high-pressure or high-volume periods.
  • A people-first leader attuned to team energy and morale, who knows when to push, when to pause, and how to help leaders and teams perform sustainably at their best.
  • Mission-aligned and values-driven, committed to Patagonia's purpose

Experience You Bring
  • 10+ years of related customer service experience, including a minimum of 5 years as a people leader.
  • Progresses leadership experience, overseeing a large and multi-tiered organization (i.e. managing a team of manager each with their own set of direct reports)
  • Proven success motivating, coaching, and orchestrating teams to navigate ambiguity, embrace change, overcome obstacles and implement systems and processes that enable the operation to scale.
  • Demonstrated ownership of complex operations, policies, or programs with cross-functional impact
  • Experience managing to a budget and making trade-off decisions with broad organizational consequences
  • Strong understanding of CX performance metrics, forecasting, reporting, and budgeting
  • Proficiency with Microsoft tools, contact center platforms, and analytics systems
  • Bachelor's degree or equivalent combination of education and experience
  • Proven experience leading teams in inclusive, respectful, and equitable ways

Workplace Location and Home Office Requirements
This is a hybrid role. You will be expected to work in-office from our Reno, NV location Tue-Thurs every week, with other days offering flexibility to work from home. Additional in-office days may be required during peak periods or for participation in important company meetings or events.
Home Network Connection/Internet Access
  • Minimum internet connection speed of 100Mbps
  • Patagonia provided computers must be connected directly to the firewall and have the latest firmware installed

Physical Workspace Requirements
  • Workspace must be able to accommodate Patagonia supplied IT equipment: Two, 24" monitors and associated cables (power strip/surge protector)
  • Work must be done in a private space where others cannot listen to phone calls or observe computer screens

Other Technology Considerations
  • Personal smart phone required to support 2nd factor authentication
  • Shared internet access with other residents could impact customer experience. This should be taken into consideration when determining internet connection speed and should not compromise the minimum 100Mbps requirements.

Work Hours
  • CX's operating hours are generally:
    • Monday through Friday, 5:45am to 6:00pm PT
    • Saturday and Sunday, 6:45am to 3:00pm PT
  • You may be required to log in during these hours to assist with issues.
  • You may be required to attend onsite trainings or meetings or to travel for work outside of your normal shift or normal operating hours.

Peak Periods and All-Hands-On-Deck Days
  • The department will have limited opportunities to take paid time off during Peak Weeks and All-Hands-on-Deck-Days, as determined by the business.
  • Tentative FY27 Peak Periods:
    • August Summer Sale
    • early November to early January Holiday Peak
    • January to February Winter Sale
  • Tentative FY27 All-Hands-on-Deck-Days:
    • August Start of Summer Sale
    • November Cyber Monday
    • December Post-Holiday
    • January Post-New Year's

Physical Requirements
Interface with Patagonia provided technology (computer screens, software programs, headset, keyboard) to receive and input information to execute customer support actions.
Compensation
Hiring Range: $130,000 to $150,000 USD
At Patagonia, pay ranges are assigned to a job based on the location specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. Note the full pay-range for this role ranges from: $102,800.00 - $154,220.00 USD annually. The Hiring Range reflects where in the range we intend to hire for this role.
Benefits
Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.
Employee Conduct
It is the responsibility of every employee to contribute to a positive, inclusive work environment through cooperative and professional interactions with co-workers, customers and vendors.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

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