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Customer Operations Manager Jobs in Reno, NV (NOW HIRING)

Resourcing Edge

Customer Operations Manager

Reno, NV · On-site

$70K - $90K/yr

This is a hands-on operations role with two direct reports and a clear path to department manager. A typical week touches: Customer meetings and relationship management * Triaging incoming issues and ...

Microsoft

Services Customer Operations Manager

Reno, NV · On-site

$133K/yr

The Services Customer Operations Manager (S- COM) plays a critical role partnering closely with sellers and cross-functional teams to orchestrate complex Services deals, remove operational friction ...

Waste Management

Operations Manager

Mccarran, NV · On-site

$100K - $138K/yr

Manage customer complaints and concerns. * Develop budgets for upcoming year and review monthly to ... Monitors operations and staff and recommends, when necessary, changes in methods, procedures ...

Waste Management

Operations Manager

Mccarran, NV

$100K - $138K/yr

Manage customer complaints and concerns. * Develop budgets for upcoming year and review monthly to ... Monitors operations and staff and recommends, when necessary, changes in methods, procedures ...

CVS Health

Operations Manager

Sparks, NV · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

AtWork Personnel Services

Be Seen First

Operations Manager

Reno, NV · On-site

$120K/yr

Operations Manager (Direct Hire) Reno, NV | Full-Time Are you a driven operations leader who ... Lead quality initiatives and help resolve customer concerns * Maintain ISO compliance and support ...

Ametek

Operations Manager

Carson City, NV

Execute production schedules and align capacity, labor, and resources to meet customer demand and ... Operations Manager, Production Manager, or equivalent) * Demonstrated ability to lead cross ...

Ametek

Operations Manager

Carson City, NV · On-site

Optimize service and repair operations to meet turnaround targets and improve customer ... Experience managing production planning, scheduling, and capacity in a multi-product or mixed ...

BrightView Landscapes

Operations Manager

Reno, NV

$60K - $70K/yr

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

Marriott

Operations Manager

Reno, NV · On-site

Responds timely to customer service department request. Ensures all team members meet or exceed all ... Assisting in Managing Profitability Assists in performing required annual Quality audit with GM ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Reno, NV

Customer Operations Manager information

See Reno, NV salary details

$44.4K

$123.3K

$135.1K

How much do customer operations manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer operations manager in Reno, NV is $123,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,600.00 and $133,600.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are popular job titles related to Customer Operations Manager jobs in Reno, NV? For Customer Operations Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Reno, NV look for? The top searched job categories for Customer Operations Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Customer Operations Manager jobs? Cities near Reno, NV with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Customer Operations Manager

Customer Operations Manager

Resourcing Edge

Reno, NV • On-site

$70K - $90K/yr

Full-time

Posted 4 days ago

Job description

OMEC Medical, in Reno, NV is hiring their next high impact employee for their growing medical device manufacturing facility and we're supporting their process!
What you'll do:
You'll own a medical device order from the moment it comes in through the moment it lands on the customer's dock. That means leading customer-facing meetings, scheduling production with international suppliers, coordinating local manufacturing and repairs, partnering with Quality and Finance on release, managing logistics through FedEx, and serving as the main point of contact when customers have questions, returns, or issues that need triage.
This is a hands-on operations role with two direct reports and a clear path to department manager.
A typical week touches:
Customer meetings and relationship management
  • Triaging incoming issues and routing them to the right internal team
  • Order scheduling on a rolling 12-month horizon
  • Daily coordination with APAC and EMEA suppliers
  • Handoffs with Quality, Manufacturing, and Finance
  • FedEx account management and shipment records
What we need:
  • Advanced Excel or Google Sheets experience
  • Proven experience with international stakeholders
  • Strong organization and high attention to detail
  • Comfort being client-facing and owning escalations
  • Proficiency with standard ERP apps (Coupa, SAP, Ariba), management background, supply chain or fulfillment track record, med tech or medical device industry experience.
  • Experience with building SOPs with internal teams and customers
  • Working fluency in Mandarin Chinese, preferred

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