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Customer Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Arclin

Operations Manager III

Moncure, NC · On-site

Communicate with internal and external customers to ensure project plans and work in progress will meet desired outcomes. Operations Manager Job Requirements: * Bachelors' Degree in Chemical ...

Amazon

Sr. Operations Manager

Garner, NC · On-site

... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...

Mercalis

PEC Operations Manager

Morrisville, NC

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... The Operations Manager will plan and direct the staff and operations in the Patient Experience ...

Mercalis

PEC Operations Manager

Morrisville, NC

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... The Operations Manager will plan and direct the staff and operations in the Patient Experience ...

Mercalis

PEC Operations Manager

Morrisville, NC · On-site

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... The Operations Manager will plan and direct the staff and operations in the Patient Experience ...

Science 37

Site Operations Manager

Morrisville, NC

The Site Operations Manager I will have a broad therapeutic knowledge leading the multifunctional ... Understands customer needs and appropriately influences decision-making. QUALIFICATIONS & SKILLS ...

Science 37

Site Operations Manager

Morrisville, NC · On-site

The Site Operations Manager I will have a broad therapeutic knowledge leading the multifunctional ... Understands customer needs and appropriately influences decision-making. QUALIFICATIONS & SKILLS ...

Celonis

Strategy & Operations Manager

Raleigh, NC · On-site

Strong hands-on proficiency in Salesforce for reporting and analysis, and comfort working across CR ... M data and internal reporting/BI tools. * Demonstrated ability to maintain operational dashboards ...

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Customer Operations Manager information

See Raleigh, NC salary details

$43.3K

$120.2K

$131.7K

How much do customer operations manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer operations manager in Raleigh, NC is $120,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,300.00 and $130,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.
What are the most commonly searched types of Customer Operations jobs in Raleigh, NC? The most popular types of Customer Operations jobs in Raleigh, NC are:
What are popular job titles related to Customer Operations Manager jobs in Raleigh, NC? For Customer Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Operations Manager jobs? Cities near Raleigh, NC with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Operations Manager III

Operations Manager III

Arclin

Moncure, NC • On-site

Full-time

Posted 26 days ago

Arclin rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Operations Manager Job, Moncure, NC
Arclin USA is currently seeking talent for an Operations Manager III job for our flagship facility in Moncure, NC. Reporting to the Plant Manager, this position leads the production department and their efforts in the safe and cost effective operation of the facility. This position is responsible for facilitating, directing and controlling as appropriate, all aspects of the production operation to ensure achievement of Arclin's goals and objectives. This position ensures that the plant is operating in compliance with all regulatory and company policies, procedures and regulations.
Operations Manager Job Responsibilities:
  • The Operations Manager will work to reinforce safety and environmental requirements and expectations for all site employees, and will hold themselves and others accountable to same

  • Plan, organize and direct the Manufacturing department.
  • Work with other functional leaders (internal to plant and corporate) to develop and implement plans to efficiently use materials, labor and equipment to meet production targets.
  • Organize and facilitate as needed production shutdown/start-up for maintenance purposes.
  • Achieve project or departmental objectives within agreed time, cost, and quality parameters.
  • Identify and resolve safety concerns or issues, including accident/incident reporting, investigation and resolution.
  • Ensure that manufacturing team members are responsible for their safety, the safety of their team members and the quality of our production.
  • Develop and deliver Manufacturing Cost Savings plans to achieve annual Savings Goals.
  • Provide full cycle performance management support for direct reports.
  • Communicate with internal and external customers to ensure project plans and work in progress will meet desired outcomes.

Operations Manager Job Requirements:
  • Bachelors' Degree in Chemical Engineering, Operations or related field required
  • 5-10+ years of direct management experience in a manufacturing environment.
  • Must be a results driven leader
  • Must be a strategic thinker and planner, able to drive continuous improvement and achieve results.
  • Must have strong leadership, interpersonal, organizational, motivational, and communication skills which can be demonstrated in an everyday work environment.
  • Firm understanding of KPI's and delivering results.
  • Experience in developing and planning forecast and executing against operating budgets.
  • Proficiency in the use of personal computers including MS Outlook, Excel (i.e. pivot tables, formula, conditional formatting etc), and Word.
  • Experience within a chemical environment.
  • Six Sigma or Lean manufacturing experience.
  • Possess high professional ethics, dependability, good judgment and ability to take decisive action
  • Adhere to company safety and quality standards
  • Exposure to weather elements
  • On call - carries a cell phone and responds to after hour emergencies
  • Ability to operate safely in a manufacturing environment; this may include, but is not limited to potentially lifting up to 20 lbs, standing for extended periods of time bending, crouching, stooping, rotating, climbing stairs, or any combination of the aforementioned, etc.

Qualifications
Education
Required
Minimum of Bachelors level degree in Chemical Engineering or related field.
Experience
Required
5-10 years:
Direct management experience in a manufacturing environment
**Please note: The above statements are designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.**
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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