ZipRecruiter

Log In

1

Customer Operations Manager Jobs in Raleigh, NC (NOW HIRING)

New England Lab

Regional Operations Manager

Durham, NC · On-site

Across every project, we are committed to delivering a high level of customer service and position ourselves as the preferred laboratory furniture vendor. Opportunity As Regional Operations Manager ...

Collibra

Sales Operations Manager

Raleigh, NC · Hybrid

Sales Operations today is more than forecasting, reporting, and process management. It is about ... Strong experience with Salesforce CRM and a broader understanding of modern revenue technology ...

Collibra

Sales Operations Manager

Raleigh, NC · On-site

Sales Operations today is more than forecasting, reporting, and process management. It is about ... Strong experience with Salesforce CRM and a broader understanding of modern revenue technology ...

New England Lab

Regional Operations Manager

Durham, NC · On-site

Across every project, we are committed to delivering a high level of customer service and position ourselves as the preferred laboratory furniture vendor. Opportunity As Regional Operations Manager ...

NVA

Hospital Operations Manager

Durham, NC · On-site

$60K - $80K/yr

... customer service. You will oversee the planning and coordination of hospital operations while ... Manage accounts receivable * Oversee hospital inventory and control facility and administrative ...

Walgreens

Pharmacy Operations Manager

Raleigh, NC · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Knightdale, NC · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Vulcan Elements

Pilot Operations Manager

Durham, NC

... customer requirements and scale-up milestones. * Safe & Compliant Operations: Integrate EHS ... Experience managing material flow, production scheduling, and cross-functional coordination. Must ...

Walgreens

Pharmacy Operations Manager

Morrisville, NC · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Raleigh, NC · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

next page

Showing results 1-20

All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Raleigh, NC

Customer Operations Manager information

See Raleigh, NC salary details

$43.3K

$120.2K

$131.7K

How much do customer operations manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for customer operations manager in Raleigh, NC is $120,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,300.00 and $130,300.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are the most commonly searched types of Customer Operations jobs in Raleigh, NC? The most popular types of Customer Operations jobs in Raleigh, NC are:
What are popular job titles related to Customer Operations Manager jobs in Raleigh, NC? For Customer Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Operations Manager jobs? Cities near Raleigh, NC with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you

Facilities Operations Manager

Durham Exchange Club Industries

Durham, NC • On-site

$60K - $77K/yr

Full-time

Posted 14 days ago

Job description

Job Type
Full-time
Description
Founded in 1966, Durham Exchange Industries, Inc. (DECI) is a respected nonprofit organization based in Durham, North Carolina with a mission to help people with vocational disabilities achieve a sense of self-worth by optimizing their potential to earn competitive wages through work. We do this through hands-on job training, vocational evaluation, employment placement, and long-term support, both within DECI and in the broader community.
DECI operates as a self-supporting social enterprise, partnering with local, national, and international customers to provide dependable production, logistics, and support services. Revenue from these commercial operations is reinvested directly into our programs-fueling job training, employment services, and individualized support for the people we serve.
Our workplace culture is inclusive, collaborative, and purpose driven. Employees at DECI are more than team members-they are part of a mission that strengthens individuals, families, and the Durham community. Every role contributes to building pathways to employment, independence, and long-term success.
If you're looking for a career where your work has real impact, where your skills support both business excellence and human potential, and where inclusion is more than a value-it's a daily practice - DECI is a place where purpose and profession meet.
Join Our Team and Make a Lasting Impact
We're looking for a dynamic and hands-on Facilities Operations Manager to lead and elevate our facilities, custodial, and food service operations. In this role, you'll do more than manage buildings-you'll help create a safe, efficient, and welcoming environment that directly supports our mission and the people we serve.
If you're a strategic thinker with strong leadership skills and a passion for operational excellence, we'd love to meet you.
What You'll Do
As our Facilities Operations Manager, you will lead a diverse team and oversee the day-to-day operations that keep our organization running smoothly:
  • Lead & Inspire Teams
    Supervise and develop the Facilities Assistant Manager, Cafeteria Assistant Manager, and Janitorial Team, fostering accountability, collaboration, and high performance.
  • Drive Operational Excellence
    Oversee maintenance, janitorial, cafeteria, and groundskeeping functions, ensuring all facilities are safe, clean, and functioning at peak performance.
  • Manage Critical Systems
    Ensure all building systems-HVAC, electrical, plumbing, mechanical, and fire/life safety-are well-maintained, compliant, and reliable.
  • Own Preventive Maintenance & Compliance
    Implement and monitor preventive maintenance programs and ensure compliance with OSHA, health codes, and regulatory standards.
  • Optimize Vendor & Contractor Performance
    Serve as the primary contact for service providers and ensure high-quality, cost-effective delivery.
  • Manage Budgets & Resources
    Oversee departmental budgets (labor, utilities, supplies), track spending, and identify cost-saving opportunities.
  • Promote a Culture of Safety
    Lead safety initiatives, chair the Safety Committee, and ensure best practices are embedded across operations.
  • Oversee Custodial & Cafeteria Services
    Ensure a clean, organized environment and safe, compliant food service operations.
  • Collaborate Across Departments
    Partner with Program Services to support client training and engagement within operational areas.
  • Support Growth & Development
    Coach team members, conduct performance evaluations, and promote ongoing professional development.

Why This Role Matters
Your leadership will directly impact the daily experience of staff, clients, and visitors. You'll play a key role in maintaining an environment that is safe, inclusive, and empowering-while helping teams thrive and operations run efficiently.
Join Us
If you're ready to take ownership of critical operations, lead high-performing teams, and make a meaningful difference, we encourage you to apply.
Apply today and help us build environments where people and missions thrive.
Requirements
What You Bring
We're seeking a motivated leader with a strong blend of technical expertise and people leadership:
  • Bachelor's degree in Facilities Management, Engineering, Business, or related field (or equivalent experience)
  • 5+ years of facilities or operations management experience, including supervisory responsibility
  • Experience overseeing maintenance, custodial, and/or food service operations
  • Solid knowledge of building systems (HVAC, electrical, plumbing) and safety/regulatory standards
  • Proficiency in Excel and MaintainX
  • Strong budgeting, analytical, and problem-solving abilities
  • Excellent communication and leadership skills with the ability to motivate diverse teams
  • Ability to manage multiple priorities in a fast-paced environment
  • Valid driver's license and reliable transportation
  • Ability to lift up to 35 lbs as needed for operational support

Additional Information
  • Reasonable Accommodations: We are committed to creating an inclusive workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
  • Other Responsibilities: This role may include assisting individuals with disabilities, including emergency interventions (if NCI certified), and performing other duties as assigned.

Salary Description
60,000-77,500

Apply