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Customer Operations Manager Jobs in Raleigh, NC (NOW HIRING)

BrightView

Operations Manager

Durham, NC · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

Eaton

Operations Manager

Youngsville, NC · On-site

$97K - $143K/yr

The Operations Manager directs and coordinates functions for the product line including ... Coordinate production schedules and prioritize assembly activities to meet customer requirements ...

CX Employees

Operations Manager

Raleigh, NC · On-site

$60K - $70K/yr

Maintains a high level of service with customers that meets the expectations of Courier Express ... Provides feedback to management on the status of overall operations. Secondary Job Duties: Develops ...

Air Clean Systems

Operations Manager

Creedmoor, NC · On-site

... to customers. * Help plan and administer procedures and budgets, both operational and capital ... Manage financial costs of operations and look for cost effective solutions. * Assist in audits of ...

Eaton

Operations Manager

Youngsville, NC

$97K - $143K/yr

The Operations Manager directs and coordinates functions for the product line including ... customer requirements This role could be the next step in your career if you demonstrate the ...

CMC Hotels

Operations Manager

Cary, NC · On-site

$55 - $75/hr

Assistant General Manager Residence Inn Cary Crossroads CMC Hotels is a Raleigh, North Carolina ... Attend to customer complaints and queries in a pleasant and level headed manner * Maintain working ...

Leggett & Platt, Inc.

Operations Manager

Butner, NC · On-site

$65 - $90/hr

... for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo ... An associate or bachelor'sdegree in a business-related field or operations management is preferred ...

Leggettlogistics

Operations Manager

Butner, NC · On-site

$65 - $90/hr

... for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo ... An associate or bachelor'sdegree in a business-related field or operations management is preferred ...

New

Leggett & Platt

Operations Manager

Butner, NC

... for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo ... An associate or bachelor's degree in a business-related field or operations management is preferred ...

Leggett & Platt

Operations Manager

Butner, NC · On-site

... for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo ... An associate or bachelor's degree in a business-related field or operations management is preferred ...

Brio Energy

Operations Manager

Butner, NC · On-site

$55 - $85/hr

... for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo ... An associate or bachelor'sdegree in a business-related field or operations management is preferred ...

New

Leggett & Platt

Operations Manager

Butner, NC · On-site

... for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo ... An associate or bachelor's degree in a business-related field or operations management is preferred ...

Sunrock

Office Operations Manager

Raleigh, NC · On-site

A high degree of professionalism, confidentiality, customer service, and accountability is required ... Manage the day-to-day operations of the corporate office to ensure a professional, efficient ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Raleigh, NC

Customer Operations Manager information

See Raleigh, NC salary details

$43.3K

$120.2K

$131.7K

How much do customer operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer operations manager in Raleigh, NC is $120,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,300.00 and $130,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Raleigh, NC?

The most popular types of Customer Operations jobs in Raleigh, NC are:

What are popular job titles related to Customer Operations Manager jobs in Raleigh, NC?

For Customer Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Raleigh, NC look for?

The top searched job categories for Customer Operations Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Operations Manager jobs?

Cities near Raleigh, NC with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $120,218 per year, or $57.8 per hour.

Operations Manager

BrightView

Durham, NC • On-site

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

BrightView Landscapes rating

6.9

Company rating: 6.9 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

15th of 37 rated gardening and landscaping

Job description

The Best Teams are Created and Maintained Here.
Job Summary
  • The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and operational targets while maintaining compliance with company policies. The Operations Manager drives continuous improvement, fosters collaboration between departments, and ensures that operations support excellent customer service.

Duties and Responsibilities:
  • Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness
  • Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
  • Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
  • Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
  • Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation
  • Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement
  • Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
  • Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
  • Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
  • Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations

Education and Experience:
  • Associate's or Bachelor's degree in a landscape or business-related field, or equivalent experience in a service-based industry
  • Minimum 7 years of experience in the construction or landscaping industry
  • Minimum 2-3 years of management experience within the landscape or service industry
  • Qualified Applicator License (Pesticide or Fertilizer) preferred
  • Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls.
  • Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures
  • Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.
  • Bilingual in English and Spanish preferred
  • Effective written and oral communication skills
  • Ability to create and foster a team-oriented environment

Physical Demands/Requirements:
  • Ability to walk, bend, twist, and carry up to 50lbs
  • Ability to traverse uneven surfaces on job sites for quality checks and inspections
  • Must be able to travel within the branch territory to visit designated client properties
  • Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:
  • Field-based role; will have regular office work

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.
This job description is subject to change at any time.
BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.
It's Not Just a Team. It's One BrightView.

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