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Customer Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Wind River Environmental

Operations Manager

Durham, NC · On-site

$115K - $140K/yr

We proudly serve a diverse customer base - from residential to commercial, industrial, and ... We're seeking an experienced Operations Manager to lead our Durham, NC branch. This is an exciting ...

Kuehne+Nagel

Operations Manager

Durham, NC · On-site

Operations Manager It's more than a job As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not ...

Eaton

Operations Manager

Youngsville, NC · On-site

$97K - $143K/yr

The Operations Manager directs and coordinates functions for the product line including ... Coordinate production schedules and prioritize assembly activities to meet customer requirements ...

PRISM RESPONSE LLC

Operations Manager

Morrisville, NC · On-site

... customer satisfaction across multiple sites and teams. Key Responsibilities * Lead daily field ... Manage internal operations: * Ensure accurate logging of internal hauling hours in Field Flo

Air Clean Systems

Operations Manager

Creedmoor, NC · On-site

... to customers. * Help plan and administer procedures and budgets, both operational and capital ... Manage financial costs of operations and look for cost effective solutions. * Assist in audits of ...

PRISM RESPONSE LLC

Operations Manager

Morrisville, NC · On-site

... customer satisfaction across multiple sites and teams. Key Responsibilities * Lead daily field ... Manage internal operations: * Ensure accurate logging of internal hauling hours in Field Flo

Michaels Stores, Inc.

Operations Manager

Cary, NC · On-site

Store - RAL-CARY, NC Lead the operational processes to deliver sales and profits while protecting ... Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ...

Michaels Stores

Operations Manager

Cary, NC

Store - RAL-CARY, NC Lead the operational processes to deliver sales and profits while protecting ... Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ...

All Ways Caring HomeCare

Operations Manager

Raleigh, NC

$55K - $65K/yr

... customer satisfaction. As business conditions change, the Branch Manager assesses the impact and ... Oversee all branch operations to achieve financial goals and ensure profitability * Build and ...

All Ways Caring HomeCare

Operations Manager

Raleigh, NC · On-site

$55K/yr

... overall operation of the All Ways Caring Branch. The Branch Manager must manage all aspects of ... customer satisfaction. As business conditions change, the Branch Manager assesses the impact and ...

BCD Travel

Operations Manager

Raleigh, NC · Hybrid

$75K - $90K/yr

... customers. As the world's most trusted and innovative meetings and events agency, BCD M&E ... As an Operations Manager, you'll oversee day-to-day operations, support service quality, strengthen ...

All Ways Caring HomeCare

Operations Manager

Raleigh, NC · On-site

$55K - $65K/yr

... overall operation of the All Ways Caring Branch. The Branch Manager must manage all aspects of ... customer satisfaction. As business conditions change, the Branch Manager assesses the impact and ...

Arclin USA LLC

Operations Manager III

Moncure, NC

Communicate with internal and external customers to ensure project plans and work in progress will meet desired outcomes. Operations Manager Job Requirements: * Bachelors' Degree in Chemical ...

Arclin

Operations Manager III

Moncure, NC

Communicate with internal and external customers to ensure project plans and work in progress will meet desired outcomes. Operations Manager Job Requirements: * Bachelors' Degree in Chemical ...

Mercalis

PEC Operations Manager

Morrisville, NC · On-site

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... The Operations Manager will plan and direct the staff and operations in the Patient Experience ...

Mercalis

PEC Operations Manager

Morrisville, NC · On-site

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... The Operations Manager will plan and direct the staff and operations in the Patient Experience ...

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Customer Operations Manager information

See Raleigh, NC salary details

$43.3K

$120.2K

$131.7K

How much do customer operations manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer operations manager in Raleigh, NC is $120,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,300.00 and $130,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.
What are the most commonly searched types of Customer Operations jobs in Raleigh, NC? The most popular types of Customer Operations jobs in Raleigh, NC are:
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Customer Operations Manager jobs near you
Operations Manager

Operations Manager

Wind River Environmental

Durham, NC • On-site

$115K - $140K/yr

Full-time

Posted 24 days ago

Wind River Environmental rating

7.4

Company rating: 7.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

24th of 70 rated recycling and waste

Job description

Job Type
Full-time
Description
Wind River Environmental is a leading environmental services company, specializing in the collection, hauling, processing, treatment, and disposal of non-hazardous liquid waste. We proudly serve a diverse customer base - from residential to commercial, industrial, and municipal clients - and are committed to protecting the environment while delivering reliable, professional service.
We're seeking an experienced Operations Manager to lead our Durham, NC branch. This is an exciting leadership opportunity for someone with a strong background in branch-based industrial services and a proven ability to manage both the financial performance and operational excellence of a service location.
You'll be responsible for ensuring safe, efficient, and profitable operations while building a positive, engaged, and high-performing team. Experience working in a DOT-regulated industry is a big plus.
Why Join Us?
  • Lead your own branch operation with full P&L responsibility.
  • Join a growing, essential services company with a reputation for operational excellence.
  • Drive a safety-first culture while developing and mentoring your team.
  • Collaborate with experienced industry professionals in a supportive, hands-on environment.
  • Competitive salary, bonus potential, and benefits package.

What You'll Do
Operational & Safety Leadership
  • Oversee all aspects of branch operations including field services, fleet maintenance, and facility management.
  • Champion a safety-first culture, ensuring strict adherence to DOT, DEP, and company safety policies and procedures.
  • Develop, implement, and monitor operational efficiencies to maximize productivity and profitability.
  • Build, mentor, and manage a skilled team while promoting teamwork, accountability, and continuous improvement.

Financial Management
  • Manage branch P&L, budgets, and operational plans to meet revenue and profit targets.
  • Track operational costs, monitor labor hours, and manage capital expenditures to maintain profitability.
  • Collaborate with regional leadership on financial performance and strategic initiatives.

Customer Service & Growth
  • Ensure exceptional service delivery to meet and exceed customer expectations.
  • Partner with the sales team to support new business opportunities and service expansions.
  • Analyze operational challenges, identify solutions, and implement process improvements to support growth.

Requirements
  • Bachelor's degree or equivalent industry experience.
  • 5+ years of operations management experience in an industrial services, environmental, or related branch-based business; including P&L management with a successful track record of driving profitability.
  • Strong leadership and communication skills with a hands-on, collaborative approach.
  • Demonstrated commitment to workplace safety and regulatory compliance, particularly in a DOT-regulated environment.
  • Proficiency in O365 tools (Outlook, Teams, Excel, etc.).
  • Familiarity with PowerBI and or Salesforce a plus.
  • Ability to travel up to 20% as needed.

Ready to take the next step?
If you're a driven operations leader with a passion for safety, people development, and business performance - we'd love to hear from you. Join us at Wind River Environmental and help shape the future of essential environmental services.
Apply today!
The base pay range for this role is estimated to be $115,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Wind River Environmental LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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