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Customer Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Air Clean Systems

Operations Manager

Creedmoor, NC · On-site

... to customers. * Help plan and administer procedures and budgets, both operational and capital ... Manage financial costs of operations and look for cost effective solutions. * Assist in audits of ...

All Ways Caring HomeCare

Operations Manager

Raleigh, NC · On-site

$55K - $65K/yr

... overall operation of the All Ways Caring Branch. The Branch Manager must manage all aspects of ... customer satisfaction. As business conditions change, the Branch Manager assesses the impact and ...

Arclin USA LLC

Operations Manager III

Moncure, NC

Communicate with internal and external customers to ensure project plans and work in progress will meet desired outcomes. Operations Manager Job Requirements: * Bachelors' Degree in Chemical ...

Arclin

Operations Manager III

Moncure, NC

Communicate with internal and external customers to ensure project plans and work in progress will meet desired outcomes. Operations Manager Job Requirements: * Bachelors' Degree in Chemical ...

Arclin

Operations Manager III

Moncure, NC · On-site

Communicate with internal and external customers to ensure project plans and work in progress will meet desired outcomes. Operations Manager Job Requirements: * Bachelors' Degree in Chemical ...

Amazon

Sr. Operations Manager

Garner, NC · On-site

... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...

Amazon

Sr. Operations Manager

Garner, NC · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

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All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Raleigh, NC

Customer Operations Manager information

See Raleigh, NC salary details

$43.3K

$120.2K

$131.7K

How much do customer operations manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for customer operations manager in Raleigh, NC is $120,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,300.00 and $130,300.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are the most commonly searched types of Customer Operations jobs in Raleigh, NC? The most popular types of Customer Operations jobs in Raleigh, NC are:
What are popular job titles related to Customer Operations Manager jobs in Raleigh, NC? For Customer Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Operations Manager jobs? Cities near Raleigh, NC with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Operations Manager

Operations Manager

Air Clean Systems

Creedmoor, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Job Description

Mystaire

Job Title: Operations Manager

Department or Division: Production

Reports To: President


About Mystaire:

Founded in 1959, Mystaire is a fast-paced and dynamic manufacturer of laboratory safety equipment servicing the global marketplace. Our products provide solutions that aide in everyday research and development around the globe. Mystaire’s products and services support industries that include pharmaceutical, medical, forensic, life science, biotechnology, and a variety of industries that you will recognize in your daily lives. We are looking for a professional that enjoys a diverse and fast-paced work environment and that likes the culture of helping other people be safe.


Job Duties

  • Develop and implement operational processes to meet production schedules, quality standards, and cost objectives.
  • Prioritize production schedules based on product introduction, equipment efficiency, materials supply, and shipping products to customers.
  • Help plan and administer procedures and budgets, both operational and capital. Select and develop personnel to ensure the efficient operation of the production, warehousing, receiving, and shipping functions.
  • Responsible for all activities to manufacture and distribute products globally.
  • Develop key performance indices, set goals, and execute plans for continuous improvement in quality, cost, and employee performance, while maintaining a high level of employee safety.
  • Manage financial costs of operations and look for cost effective solutions.
  • Assist in audits of potential contract manufacturing facilities and suppliers.
  • Aid in new product introduction from engineering to manufacturing to ensure a smooth and effective transfer.
  • Assist in product design discussion to include design improvement and modifications as warranted from customer and manufacturing feedback.
  • Maintain best practices in warehouse and inventory control management.
  • Establish and maintain quality control levels for inbound raw materials and ensure high quality finished goods are shipped to clients worldwide.
  • Accountable for production and shipping dollars.
  • Ensure supply chain stability and conduct supplier audits as necessary to ensure health of supply chain.
  • Responsible for scheduling monthly cycle counts and conducting a yearly physical inventory count.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

  • Bachelor's degree from an accredited college or university in a related field or equivalent combination of education and work experience.
  • Minimum 10 years’ related experience with 5 years of management.
  • Manufacturing experience with companies engaged in the manufacture of high quality, laboratory safety equipment, supplies or similar capital equipment.
  • Proven leadership skills, results oriented, highly collaborative, team player, and self-starter who can operate in a fast-paced environment.
  • Experience in state-of-the-art, multi-step, high volume, process control manufacturing and process development
  • Experience with ISO 9001, UL, CSA and CE. Manufacturing management experience in manufacturing planning, documentation systems, GMP, and quality. Understanding manufacturing limitations and capabilities.
  • Knowledge with and experience utilizing ERP systems, SAGE 100 product knowledge a plus.
  • Strong written, oral, and interpersonal communication skills.
  • Working knowledge of Microsoft Office products (Outlook, Word, Excel).
  • Proven ability to consistently meet or exceed deadlines expectations.


Preferred Qualifications

  • Experience in a vertically integrated manufacturing environment.
  • Experience with SAGE 100 software a plus but not required.
  • Experience managing, mentoring and directing a diverse manufacturing team.


Accountabilities

  • Achievement of manufacturing goals as set by management for monthly, quarterly and annual output.
  • Maintain health inventory turnover ratios within industry standards



Location

This position will be based at our Creedmoor, NC offices.

Terms of employment


This is a full-time, non-exempt, hourly position.

Hours


Monday-Friday 8AM-5PM


Work Environment


Noise Intensity: Moderate

Occasionally: Lab Environment

Frequently: Office environment, production/manufacturing environment, warehouse environment


Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit. The employee is required to stand and/or walk. The employee must occasionally lift, carry, push or pull up to 50 pounds.

Travel

Some travel may be required.

Benefits

Compensation package includes medical insurance, life insurance, dental insurance, vision insurance, Teladoc and short-term disability following an introductory period. The Company offers a 401K plan (both traditional and Roth options) with employer contribution. Paid personal leave plus company paid holidays are also offered.



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.