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Customer Operations Manager Jobs in Texas (NOW HIRING)

Certinia

Business Strategy and Operations Manager

Austin, TX · On-site +1

$132K/yr

Operations Manager, Customer Success & Customer Experience Remote US WHO WE ARE Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from ...

Exacta

Senior Director, Customer Operations

Austin, TX · On-site

$150 - $210/hr

Manage field technician workforce planning, scheduling, and dispatch to ensure optimal coverage ... Customer Operations * Own the overall customer operations function for Exacta's portfolio of third ...

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Customer Operations Manager information

See Texas salary details

$41.5K

$115.2K

$126.2K

How much do customer operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer operations manager in Texas is $115,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,800.00 and $124,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Texas?

The most popular types of Customer Operations jobs in Texas are:

What are popular job titles related to Customer Operations Manager jobs in Texas?

For Customer Operations Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Texas look for?

The top searched job categories for Customer Operations Manager jobs in Texas are:

What cities in Texas are hiring for Customer Operations Manager jobs?

Cities in Texas with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $115,225 per year, or $55.4 per hour.

Supervisor, Credit Services (Prior Debt)

Customer Operations

San Antonio, TX • On-site

Full-time

Posted 19 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

BE PART OF THE CONNECTION

As a Credit Services Supervisor, your focus is the supervision of personnel supporting our Collections Call Center (Credit Services) Department and its various sub-functions. You’ll coach representatives on the keys to delivering consistently accurate results. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CREDIT SERVICES SUPERVISORS ENJOY MOST

  • Providing management to Credit Services support personnel.
  • Resolving internal and external customer escalated situations.
  • Coaching staff and assisting in their development.
  • Motivating team members to reach management objectives.

LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)


MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Provide overall supervision and management to Credit Services support personnel.
  • Ensure that departmental standards regarding courtesy and productivity are maintained.
  • Provide regular coaching and development to staff to maximize productivity.
  • Resolve internal and external customer escalated situations.
  • Provide statistical reporting for leadership to communicate department productivity and effectiveness.
  • Motivate staff to reach daily and monthly management objectives.
  • Hire, evaluate, coach and counsel personnel in the performance of their duties.
  • Utilize strong knowledge of customer account information.
  • Perform other duties as requested by manager.

WHAT YOU’LL BRING TO SPECTRUM


Required Qualifications

  • Experience: Related work: 6 years, ICOMs/CSG billing system or equivalent.
  • Education: Bachelor’s degree or equivalent experience.
  • Technical Skills: Knowledge of cable television products and services.
  • Skills: Effective verbal and written communication.


Preferred Qualifications

  • Ability to develop process documentation.
  • Understanding of general accounting and billing procedures.
  • Effective prioritization and organization in an always changing environment.
  • 1+ years of supervisory or leadership experience.

#LI-FB1
CCO400 2026-79593 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

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Qualifications:

WHAT YOU’LL BRING TO SPECTRUM


Required Qualifications

  • Experience: Related work: 6 years, ICOMs/CSG billing system or equivalent.
  • Education: Bachelor’s degree or equivalent experience.
  • Technical Skills: Knowledge of cable television products and services.
  • Skills: Effective verbal and written communication.


Preferred Qualifications

  • Ability to develop process documentation.
  • Understanding of general accounting and billing procedures.
  • Effective prioritization and organization in an always changing environment.
  • 1+ years of supervisory or leadership experience.
Employment Type: Full Time

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