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Customer Operations Manager Jobs in Texas (NOW HIRING)

RXO

Rep, Customer Operations

Plano, TX

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

Meltwater

Customer Experience Operations Manager

Austin, TX · On-site +1

$60K - $65K/yr

Description Customer Experience, Operations Manager What We're Looking For: We're searching for a Customer Experience Operations Manager with a solid understanding of customer success methodologies ...

Thatch

Operations Lead (Customer Operations)

Austin, TX · On-site +1

Own daily execution across customer operations teams - oversee day-to-day operation of core ... Experience managing multiple operational workstreams in parallel, with clear SLAs and quality bars ...

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All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Texas

Customer Operations Manager information

See Texas salary details

$41.5K

$115.2K

$126.2K

How much do customer operations manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer operations manager in Texas is $115,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,800.00 and $124,800.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are the most commonly searched types of Customer Operations jobs in Texas? The most popular types of Customer Operations jobs in Texas are:
What are popular job titles related to Customer Operations Manager jobs in Texas? For Customer Operations Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Texas look for? The top searched job categories for Customer Operations Manager jobs in Texas are:
What cities in Texas are hiring for Customer Operations Manager jobs? Cities in Texas with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Texas as of June 2026, with employment types broken down into 82% Full Time, 12% Part Time, 2% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $115,225 per year, or $55.4 per hour.
Operations Manager - Customer Experience

Operations Manager - Customer Experience

Serenity Mental Health Centers

Sugar Land, TX • On-site

$90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Operations Manager - Customer Experience 

Location: Sugar Land, TX
Employment Type: Full-Time 
Compensation: $90,000+ annually  

Overview 

Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything. 

This role is ideal for a hands-on leader who takes ownership of people, processes, and outcomes - someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high-quality experience. 

No industry-specific experience required. We provide full training. 

What You'll Do 

  • Own daily operations in a customer-facing, high-volume environment  
  • Lead, coach, and develop a team while driving accountability to performance standards and KPIs  
  • Ensure every customer interaction is professional, efficient, and high-quality  
  • Oversee scheduling, staffing, and workflow management to maintain smooth operations  
  • Track, analyze, and improve key performance metrics related to service, productivity, and overall experience  
  • Identify operational gaps and implement process improvements  
  • Step in as needed to support the team and maintain service levels  

What This Role Feels Like 

  • Fast-moving environment where priorities shift and strong leadership is critical  
  • A balance of people leadership and operational execution  
  • High standards - you'll be measured on team performance and consistency  
  • A role where you are actively involved, coaching in real time, and driving results daily  

What We're Looking For 

  • 10+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments  
  • Proven ability to manage team performance, metrics, and day-to-day operations  
  • Strong communication skills with the ability to coach, problem-solve, and lead effectively  
  • Comfortable working in a structured, process-driven environment  
  • Highly organized with the ability to manage multiple priorities simultaneously  

Preferred Background 

  • Hospitality, restaurant, or hotel leadership  
  • Retail or service environments with high standards and performance expectations  
  • Experience with scheduling systems, staffing, or workflow coordination  
  • Background in customer experience or relationship-driven environments  

About You 

You've worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy. 

You're comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level. 

Training & Requirements 

  • No clinical or industry-specific experience required - full training provided  
  • Ability to work on-site in a structured, fast-paced environment  
  • Comfortable managing schedules, workflows, and performance expectations  

Compensation & Benefits 

  • $90,000+ base salary  
  • Health, dental, and vision coverage (90% employer-paid)  
  • 401(k) retirement plan  
  • Paid time off: 10 days (15 after first year) + 10 paid holidays  
  • Ongoing leadership development and advancement opportunities  

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening. 

Apply