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Customer Operations Manager Jobs in Florida (NOW HIRING)

Waste Management

Operations Manager

Pompano Beach, FL · On-site

Operations Manager / Transportation Manager We are seeking an experienced Operations Manager or ... Visits customers and customer sites to evaluate and resolve safety issues, seeking service ...

Waste Management

Operations Manager

Pompano Beach, FL · On-site

Operations Manager / Transportation Manager We are seeking an experienced Operations Manager or ... Visits customers and customer sites to evaluate and resolve safety issues, seeking service ...

EoS Fitness

Operations Manager

Kissimmee, FL · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Port Saint Lucie, FL · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

CVS Health

Operations Manager

Hialeah, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Rain For Rent

Operations Manager

Jacksonville, FL · On-site

Operations Manager - To assist the Branch Manager in planning and executing day to day branch ... Our experienced teams, supported by skilled engineers, are continually redefining what customers ...

New

CVS Health

Operations Manager

Miami, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

North Miami Beach, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Miami, FL

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Winter Garden, FL

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Altamonte Springs, FL · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Wilton Manors, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

operations manager

Key West, FL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

West Palm Beach, FL

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Palm Harbor, FL · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Exalta Group

Operations Manager

Bonita Springs, FL · On-site

The Operations Manager is responsible for developing and executing operational strategies that ... Drive problem-solving activities related to production, quality, customer complaints, CAPA, non ...

Exalta Group

Operations Manager

Bonita Springs, FL · On-site

The Operations Manager is responsible for developing and executing operational strategies that ... Drive problem-solving activities related to production, quality, customer complaints, CAPA, non ...

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Showing results 41-60

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Florida

Customer Operations Manager information

See Florida salary details

$33.3K

$92.4K

$101.3K

How much do customer operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer operations manager in Florida is $92,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are the most commonly searched types of Customer Operations jobs in Florida? The most popular types of Customer Operations jobs in Florida are:
What are popular job titles related to Customer Operations Manager jobs in Florida? For Customer Operations Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Florida look for? The top searched job categories for Customer Operations Manager jobs in Florida are:
What cities in Florida are hiring for Customer Operations Manager jobs? Cities in Florida with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $92,423 per year, or $44.4 per hour.

Manager, Client Operations

Intercontinental Exchange Holdings, Inc.

Jacksonville, FL • On-site

$123K/yr

Full-time

Re-posted 22 days ago

Job description

Overview
Job Purpose
The Manager, Client Operations is responsible for leading day-to-day operational support activities, ensuring timely, high-quality service delivery, and maintaining strong client satisfaction across ICE Mortgage Technology's customer base. This role provides solid domain expertise to manage moderately complex issues, oversee incident management processes, guide team performance, and advocate for customer-impacting priorities across the organization. The Manager develops team members, manages workload distribution, and contributes to continuous improvement within the Client Operations function.
Responsibilities
  • Support the development and execution of operational objectives, policies, and priorities for the Client Operations team
  • Manage and resolve moderately complex client issues, ensuring timely and accurate support delivery
  • Oversee the Incident Management process, including incident prioritization, stakeholder communication, coordination of technical teams, and adherence to response standards
  • Drive prioritization with key stakeholders across Product, Infrastructure, and Business teams to ensure customer-impacting issues, risks, and needs receive appropriate focus and timely action
  • Ensure client incidents and service requests are handled within established service level agreements (SLAs)
  • Participate in incident reviews, root cause analysis, and follow-up actions to prevent recurrence and improve stability
  • Create internal and customer facing communications for planned change and incident messaging
  • Assign and balance workloads across specialists and team leads to support efficient operations
  • Coach, mentor, and develop team members to strengthen skills and support career growth
  • Implement and maintain support delivery standards, processes, and best practices
  • Track and report operational metrics such as resolution times, customer satisfaction, escalation rates, and first-contact resolution
  • Partner with Engineering, Sales, and other cross-functional teams to escalate issues and advocate for client needs
  • Oversee the day-to-day escalation workflow, ensuring timely communication, clear expectations, and effective coordination
  • Assist in workforce and resource planning based on incoming demand and team capacity
  • Foster a culture of accountability, collaboration, and continuous learning
  • Maintain strong working knowledge of ICE Mortgage Technology products, services, and the mortgage technology ecosystem
  • Contribute to the development and maintenance of knowledge base articles, documentation, and internal training materials
  • Provide structured feedback on product defects and enhancement requests to support product development and improvement cycles
  • Conduct performance evaluations and provide coaching, feedback, and improvement plans as needed
  • Project manage multiple small to medium size initiatives simultaneously, leading from initiation to production; may project manage operations specific tasks for larger enterprise-wide projects
  • Provide on-call support as required

Knowledge and Experience
  • Bachelor's degree in information technology, Computer Science, Business Administration, or related field
  • 5+ years of experience in technical support, project management, or client services, with 2+ years in a team lead or management role
  • Strong leadership skills with high engagement in support of Client Operations team
  • Experience supporting operations in a SaaS environment, preferably within financial services or mortgage technology
  • Strong understanding of incident management processes, escalation workflows, and service delivery
  • Proven ability to coach, mentor, and develop technical professionals
  • Solid understanding of mortgage technology platforms, workflows, or related industry practices
  • Working knowledge of Client/Server Architecture, SaaS Operations and hosted software solutions
  • Proficiency with network troubleshooting and Windows Desktop environments
  • Familiarity with CRM systems, ticketing platforms, and support analytics tools
  • Strong analytical and problem-solving skills
  • Excellent communication skills (written and verbal)
  • Demonstrated ability to set goals, delegate tasks, and manage team accountability
  • Ability to balance short-term operational execution with long-term improvement initiatives
  • High emotional intelligence and ability to remain composed under pressure
  • Customer-centric mindset with commitment to delivering exceptional support
  • Acts with integrity, demonstrates accountability, and leads by example

LI-MA2
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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