ZipRecruiter

Log In

1

Msp Manager Jobs in Florida (NOW HIRING)

TrovaSearch

MSP Sr. Engineer

Orlando, FL · Remote

$97K - $133K/yr

About the Role We are a growing managed IT services company. We are looking for a senior-level engineer with a strong MSP background who is ready to take on broader leadership. This is a multi ...

FusionTek

IT Project Manager (MSP)

Tampa, FL

$90K - $110K/yr

Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment (required). * Demonstrated experience working directly with clients, vendors, and internal ...

TeamLogic, Inc.

MSP Level 2 Technician

Jacksonville, FL · On-site

$23 - $30/hr

Manage and maintain client networks, including routers, switches, firewalls, and wireless access points. * Security Management: Implement and manage security solutions, conduct regular security ...

Triage Partners, LLC

Systems Engineer

Tampa, FL · On-site

Manage escalation of issues to the MSP and ensure timely resolution and follow-up * Maintain working knowledge of basic networking concepts and security monitoring to effectively collaborate with the ...

L3HHCM20

Manager, IT Business Analysis

Tallahassee, FL · On-site +1

$116K - $216K/yr

MSP Direction & Oversight: Serve as the primary point of contact for the MSP, overseeing their day ... Manage the IT project portfolio and backlog, prioritizing requests and ensuring the MSP delivers on ...

TeamLogic IT

MSP Level 2 Technician

Coral Gables, FL · On-site

Manage and maintain client networks, including routers, switches, firewalls, and wireless access points. * Security Management: Implement and manage security solutions, conduct regular security ...

TeamLogic IT

MSP Level 2 Technician

Winter Park, FL · On-site

$23 - $33/hr

Manage and maintain client networks, including routers, switches, firewalls, and wireless access points. * Security Management: Implement and manage security solutions, conduct regular security ...

TeamLogic, Inc.

MSP Level 2 Technician

Gainesville, FL · On-site

$23 - $30/hr

Manage and maintain client networks, including routers, switches, firewalls, and wireless access points. * Security Management: Implement and manage security solutions, conduct regular security ...

next page

Showing results 1-20

All JobsMsp JobsMsp Manager JobsMsp Manager Jobs in Florida

Msp Manager information

See Florida salary details

$18.3K

$44.5K

$86.7K

How much do msp manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for msp manager in Florida is $44,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $51,200.00 per year, depending on experience, location, and employer.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Florida? The most popular types of Msp jobs in Florida are:
What are popular job titles related to Msp Manager jobs in Florida? For Msp Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Msp Manager jobs in Florida look for? The top searched job categories for Msp Manager jobs in Florida are:
What cities in Florida are hiring for Msp Manager jobs? Cities in Florida with the most Msp Manager job openings:
Msp Manager jobs near you
Infographic showing various Msp Manager job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $44,483 per year, or $21.4 per hour.

MSP Technical Customer Success Manager OnSite

Computer Business Solutions

Pompano Beach, FL • On-site

Other

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

Benefits:

401(k)

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Overview

The Customer Success Manager (CSM) is responsible for building strong client relationships, ensuring customer satisfaction, and driving long-term retention within a Managed Service Provider (MSP) environment. This role acts as the primary point of contact for clients, aligning IT services with business goals, identifying growth opportunities, and ensuring successful service delivery.

Key Responsibilities

Client Relationship Management

Serve as the primary liaison between clients and the MSP

Build and maintain long-term relationships with key stakeholders

Conduct regular check-ins, business reviews (QBRs), and strategic planning sessions

Ensure client expectations are met or exceeded

Customer Success & Retention

Monitor client health, satisfaction, and engagement

Proactively identify risks and mitigate churn

Drive adoption of services, tools, and best practices

Advocate for the client internally

Service Delivery Alignment

Work closely with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service delivery

Translate technical issues into business impact for clients

Ensure SLAs and KPIs are consistently met

Account Growth & Strategy

Identify upsell and cross-sell opportunities (cloud, security, backup, compliance, etc.)

Assist clients in IT budgeting and roadmap planning

Align MSP services with client business objectives

Issue Escalation & Resolution

Act as an escalation point for client concerns

Coordinate internally to resolve issues efficiently

Ensure clear communication and follow-through

Reporting & Metrics

Track and report on customer success metrics (CSAT, NPS, retention rates)

Prepare and present reports during client meetings

Use PSA/CRM tools to maintain accurate account records

Required Qualifications

3–5+ years of experience in Customer Success, Account Management, or IT Service Management

Experience working in an MSP or IT services environment (highly preferred)

Strong understanding of IT infrastructure, cloud services (e.g., Microsoft 365, Azure), and cybersecurity concepts

Excellent communication and relationship-building skills

Ability to manage multiple client accounts simultaneously

Preferred Skills

Familiarity with PSA tools (e.g., ConnectWise, Autotask) and RMM platforms

Experience with QBRs and IT strategy planning

Strong problem-solving and conflict resolution skills

Sales acumen for identifying growth opportunities

Project coordination experience

Work Environment

On-Site (5 Days a week in Office) - NO REMOTE or HYBRID OPTIONS

Compensation & Benefits

Competitive salary (based on experience)

Health insurance

Paid time off and holidays

Professional development and certification support

401(k) with company match (if applicable)

Why Join Us

Work with a collaborative and technically strong team

Exposure to diverse technologies and client environments

Opportunities for career growth within the MSP organization

Apply