ZipRecruiter

Log In

1

Customer Loyalty Manager Jobs (NOW HIRING)

ALO

Loyalty Operations Manager

Beverly Hills, CA · On-site

$130K - $170K/yr

The ideal candidate brings experience with consumer-facing loyalty systems and a customer-first ... Partner with CRM, Creative and Digital Product to test messaging and optimize friction points ...

NRG

Customer Loyalty Specialist (Logan, UT)

Logan, UT

$17.75/hr

Join Vivint's Customer Loyalty Team -- where you'll use your problem‑solving, communication, and ... If you are a current employee, please notify your manager that you are applying prior to applying.

NRG

Customer Loyalty Specialist (Logan, UT)

Logan, UT

$17.75/hr

Join Vivint's Customer Loyalty Team - where you'll use your problemsolving, communication, and ... If you are a current employee, please notify your manager that you are applying prior to applying.

NRG

Customer Loyalty Specialist (Logan, UT)

Logan, UT · On-site

$17.75/hr

Join Vivint's Customer Loyalty Team - where you'll use your problem-solving, communication, and ... If you are a current employee, please notify your manager that you are applying prior to applying.

next page

Showing results 1-20

All JobsCustomer Loyalty JobsCustomer Loyalty Manager Jobs

Customer Loyalty Manager information

See salary details

$24.5K

$58K

$101K

How much do customer loyalty manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer loyalty manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the 3 R's of customer loyalty?

The 3 R's of customer loyalty are Recognition, Rewards, and Relationships. Customer Loyalty Managers focus on implementing strategies that acknowledge customer preferences, offer incentives, and build strong, ongoing connections to foster repeat business and long-term engagement.

What is the difference between Customer Loyalty Manager vs Customer Service Representative?

AspectCustomer Loyalty ManagerCustomer Service Representative
Primary FocusBuilding and maintaining customer loyalty programsHandling customer inquiries and resolving issues
Required SkillsCustomer relationship management, marketing, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentMarketing departments, customer experience teamsCall centers, retail stores, support centers
Common CertificationsCRM certifications, marketing coursesCustomer service certifications, communication training

The main difference between a Customer Loyalty Manager and a Customer Service Representative lies in their focus. The Loyalty Manager develops strategies to enhance customer retention and loyalty, often working on programs and campaigns. In contrast, the Customer Service Representative addresses individual customer issues and provides support. Both roles require strong communication skills, but the Loyalty Manager typically has a broader marketing and data analysis background, while the Customer Service Representative focuses on direct customer interactions.

What is a customer loyalty manager?

A customer loyalty manager is responsible for developing and implementing strategies to retain customers and increase their engagement with a company's products or services. They analyze customer data, design loyalty programs, and collaborate with marketing and sales teams to improve customer satisfaction and loyalty. Strong communication skills and knowledge of customer relationship management (CRM) tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Loyalty Manager, and why are they important?

To thrive as a Customer Loyalty Manager, you need expertise in customer relationship management, data analysis, and marketing strategy, often supported by a degree in business or marketing. Familiarity with CRM platforms, loyalty program software, and analytics tools is essential. Strong communication, problem-solving, and interpersonal skills help build trust and foster long-term customer engagement. These abilities are crucial for designing effective loyalty initiatives that drive customer retention and business growth.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often supported by relevant certifications or advanced degrees.

What does a Customer Loyalty Manager do?

A Customer Loyalty Manager is responsible for developing and implementing strategies to retain existing customers and increase their loyalty to a brand. This role involves analyzing customer behaviors, designing loyalty programs, and working closely with marketing and customer service teams to enhance the overall customer experience. Customer Loyalty Managers use data to identify opportunities for improvement and ensure that loyalty initiatives align with business goals. Their ultimate aim is to increase customer satisfaction and lifetime value.

How does a Customer Loyalty Manager typically collaborate with marketing and sales teams to improve customer retention?

A Customer Loyalty Manager works closely with both marketing and sales teams to design and implement effective loyalty programs that align with broader business goals. They regularly share customer insights and feedback to help tailor marketing campaigns and sales approaches, ensuring a more personalized customer experience. This role often involves cross-departmental meetings to coordinate promotions, analyze program performance, and develop strategies that drive repeat business and foster long-term relationships. Effective communication and project management skills are crucial for successfully aligning these efforts.

What are the 8 C's of customer loyalty?

The 8 C's of customer loyalty are a framework that includes concepts such as Confidence, Consistency, Convenience, Communication, Credibility, Competence, Care, and Commitment. As a Customer Loyalty Manager, understanding these principles helps in designing strategies to enhance customer retention and satisfaction by building trust and positive experiences. Mastery of these elements often involves data analysis, communication skills, and customer relationship management tools.
More about Customer Loyalty Manager jobs
What cities are hiring for Customer Loyalty Manager jobs? Cities with the most Customer Loyalty Manager job openings:
What are the most commonly searched types of Customer Loyalty jobs? The most popular types of Customer Loyalty jobs are:
What states have the most Customer Loyalty Manager jobs? States with the most job openings for Customer Loyalty Manager jobs include:
What job categories do people searching Customer Loyalty Manager jobs look for? The top searched job categories for Customer Loyalty Manager jobs are:
Customer Loyalty Manager jobs near you
Infographic showing various Customer Loyalty Manager job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 16% Full Time, 78% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Loyalty Specialist (Logan, UT)

Customer Loyalty Specialist (Logan, UT)

NRG Energy

Logan, UT

$17.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Ready to kickstart your career with a nationally recognized leader in smart home technology? Join Vivint's Customer Loyalty Team- where you'll use your problem-solving, communication, and service skills to retain customers, resolve concerns, and strengthen long-term loyalty.
Why You'll Love it Here:
We're committed to providing best-in-class benefits that support your physical, emotional, and financial well-being.

  • Monday - Friday schedule (No Weekend)
  • Paid, hands-on training in a positive on-site work environment
  • Comprehensive Medical, Dental, and Vision - coverage starts Day One
  • Potential Tuition Reimbursement - Up to $5,250 Annually
  • Free daily lunch & drinks onsite
  • Flexible paid time-off + paid holidays
  • 401(k) with 100% company match up to 6%
  • Employee Stock Purchase Plan (ESPP)
  • Supportive, inclusive culture with Employee Resource Groups
  • Community outreach & volunteer opportunities
Compensation:
  • Starting Rate $17.75/hour base pay + commission opportunities
    • Average Commissions: $650/month
    • Top Commissions: $1200/month+
  • Career Growth: Performance-based advancement path to $19.75 + commission within your first year
Schedules:
  • Training: Monday - Friday 8:30am - 4:30pm (3 Weeks)
  • Hours of Operation: Monday - Friday 6:00am - 7:00pm
Day in the Life:
Customer Loyalty Specialists act as advocates, strengthening confidence in our smart home solutions while ensuring customers feel heard, understood, and supported.
  • De-escalate challenging situations with empathy and professionalism
  • Use strong problem-solving skills to uncover the root cause behind a customer's intent to cancel and deliver smart, effective solutions that rebuild trust and confidence.
  • Retain new and end-of-term customers by presenting tailored renewal and savings options-while also highlighting value-driven upgrades and add-on services that enhance protection, improve their overall experience, and create opportunities to upsell.
  • Build genuine rapport through confident communication and active listening
  • Support customers calling in with product or service inquiries
  • Promote eligible savings opportunities for customers through Vivint's business partners
  • Navigate multiple systems quickly while maintaining accuracy and customer focus
  • Collaborate with supervisors and performance specialists for consistent coaching and growth
What We're Looking For:
We're looking for motivated, customer-focused individuals who thrive in a fast-paced environment and are driven to make a meaningful impact.
  • Strong Communicators: Confident, clear, and able to build trust quickly.
  • Problem Solvers: Naturally curious and skilled at finding creative, customer-centered solutions.
  • Calm Under Pressure: Able to de-escalate tough situations with empathy and professionalism.
Goal-Oriented & Coachable: Motivated by growth, feedback, and achieving performance targets.
What Will Help You Thrive in this Role?
You will thrive in this role by bringing energy, confidence, and a genuine passion for helping customers feel supported and understood.
  • Sales & communication skills (or willingness to learn)
  • Strategic thinking and self-motivation
  • Calm, confident de-escalation
  • Delivering exceptional customer service
  • Strong verbal & written communication
  • System navigation & computer proficiency (40+ WPM)
  • Ability to learn smart home technology
  • Thriving in a fast-paced, goal-oriented environment
Minimum Requirements:
  • Must be able to reliably commute to our Logan, UT office
  • Must be at least 18 years old

Ready to transform your career? Apply today to join the Vivint team! If you are a current employee, please notify your manager that you are applying prior to applying.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
NRG logo

About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

View All NRG Jobs

Apply