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Product Manager Customer Experience Jobs (NOW HIRING)

PDI

Manager, Customer Experience

Woodcliff Lake, NJ · On-site

Driven by a commitment to research, quality, and service, PDI provides innovative products ... POSITION PURPOSE The Manager of Customer Experience (CX) is responsible for leading the evolution ...

ecore

Account Manager_Customer Experience

Lancaster, PA · Hybrid

$55K - $60K/yr

Guide customers through products, documentation, and resources Quoting & Pricing * Prepare quotes ... management * ERP/CRM experience (Epicor strongly preferred) * Experience in manufacturing ...

Ridgeline

Project Manager, Customer Experience

Reno, NV · On-site +1

$81K - $104K/yr

Coordinate cross-functional teams including consulting, engineering, product, and customer ... Proven experience managing enterprise software implementations with both functional and technical ...

ECore

Account Manager - Customer Experience

Lancaster, PA · Remote

$55K - $60K/yr

Our products power everything from playgrounds and gyms to hospitals, courts, and even rockets ... Customer Experience & Account Management: * Deliver exceptional, responsive customer service across ...

DoorDash

Senior Manager, Customer Experience

New York, NY · On-site +1

... customer experience as reliably as possible. About the Role The Senior Manager role will lead the ... Partner with cross-functional teams (e.g., Product, Engineering, Analytics, Operations) to drive ...

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All JobsProduct Customer Experience JobsProduct Manager Customer Experience Jobs

Product Manager Customer Experience information

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$51.5K

$159.4K

$197K

How much do product manager customer experience jobs pay per year?

As of Jul 15, 2026, the average yearly pay for product manager customer experience in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

How does a Product Manager for Customer Experience typically collaborate with cross-functional teams to enhance the customer journey?

A Product Manager for Customer Experience regularly works with cross-functional teams—including design, engineering, marketing, and customer support—to map out and improve each stage of the customer journey. This collaboration often involves facilitating workshops, gathering user feedback, and aligning stakeholders on customer-centric goals. By bridging communication between departments, the Product Manager ensures that improvements are both technically feasible and aligned with business objectives, making the customer experience seamless and consistent.

What are the key skills and qualifications needed to thrive as a Product Manager Customer Experience, and why are they important?

To thrive as a Product Manager Customer Experience, you need expertise in product development, customer journey mapping, and strong analytical abilities, often supported by a degree in business, marketing, or a related field. Familiarity with tools like Jira, A/B testing platforms, customer feedback systems, and certifications such as Agile or Scrum are highly valuable. Exceptional communication, empathy, and stakeholder management skills help you align teams and deeply understand customer needs. These abilities ensure you can design and deliver products that drive customer satisfaction and business growth.

What is the difference between Product Manager Customer Experience vs Product Manager User Experience?

AspectProduct Manager Customer ExperienceProduct Manager User Experience
Required CredentialsBachelor's in Business, Marketing, or related field; experience in customer service or CX rolesBachelor's in Design, Psychology, or related field; experience in UX/UI design or research
Work EnvironmentCollaborates with marketing, customer support, and sales teams to improve overall customer satisfactionWorks closely with design, engineering, and research teams to optimize user interactions
Employer & Industry UsageCommon in retail, SaaS, and service industries focusing on customer retentionPrevalent in tech, software, and digital product companies emphasizing usability

While both roles focus on improving the product experience, the Product Manager Customer Experience centers on overall customer satisfaction and loyalty, often involving customer feedback and service strategies. In contrast, the Product Manager User Experience concentrates on the usability and design of the product itself, ensuring intuitive and effective user interactions.

What are Product Manager Customer Experience roles?

A Product Manager Customer Experience is responsible for overseeing and improving the way customers interact with a company's products or services. They focus on understanding customer needs, gathering feedback, and collaborating with various teams to enhance the overall user journey. Their goal is to ensure that customers have a positive, seamless experience, which helps drive customer satisfaction and loyalty. Product Managers in this role often use data and customer insights to inform product development and prioritize features that will have the greatest impact on the customer experience.
More about Product Manager Customer Experience jobs
What cities are hiring for Product Manager Customer Experience jobs? Cities with the most Product Manager Customer Experience job openings:
What states have the most Product Manager Customer Experience jobs? States with the most job openings for Product Manager Customer Experience jobs include:
What job categories do people searching Product Manager Customer Experience jobs look for? The top searched job categories for Product Manager Customer Experience jobs are:
Product Manager Customer Experience jobs near you
Infographic showing various Product Manager Customer Experience job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.
Associate Product Manager, Customer Experience

Associate Product Manager, Customer Experience

Avant LLC

Chicago, IL • On-site

$80K - $124K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Job description

Avant is hiring an Associate Product Manager to help shape and accelerate our Customer Experience (CX) Strategy - this is an exciting time to join the team as we design and build a multi-product platform that helps customers move their financial lives forward - including the launch of a new banking product, new credit-building tools, and a refreshed experience across the entire customer journey. You'll be responsible for owning the CX roadmap and feedback programs, reporting on key metrics, scaling CX strategy through AI-native solutions, and driving cross-functional initiatives across the company.
What you'll be responsible for
  • CX Analytics, Insights & Roadmap - own customer feedback analytics, identify key insights, and build and maintain a CX roadmap that prioritizes features and improvements based on data.
  • Customer Feedback Research - create and implement a customer feedback touchpoint strategy (NPS, CSAT, etc.) throughout the customer journey, partnering closely with customer-facing teams like fraud and ops.
  • CX Tool Management - manage CX vendors, document best practices and guidelines to enable other teams to independently use the tools so that we can scale effectively, and evaluate new vendors and AI-native tools we can partner with.
  • Cross-Functional CX Processes - serve as the CX voice across the organization, defining and managing cross-functional workflows that ensure customer insights inform decisions across product, ops, fraud, marketing, and other teams. Facilitate alignment and remove blockers to keep CX initiatives moving.
  • CX Feature Development - partner with product and engineering teams to define, prioritize, and deliver CX-focused features that improve the end-to-end customer experience across Avant's product suite.

What we're looking for
  • 5+ years of product management or relevant experience.
  • Strong analytical skills and experience with data analytics, translating insights into actionable roadmap decisions.
  • Experience owning and managing a product roadmap with clear metric definition and outcome ownership.
  • Strong stakeholder management skills with experience driving cross-functional alignment across departments.
  • Experience with customer feedback and CX platforms
  • Hands-on experience with AI-native tools (e.g., AI-powered analytics, research, content, or workflow automation) and a demonstrated ability to integrate them into day-to-day work.

This role is based on our downtown Chicago Office, located in the Merchandise Mart. We highly value collaboration and our hybrid schedule (M, T, Th in-office) enables flexibility to balance work and individual priorities.
Compensation Range:
The base salary range for this job is USD $80,000 - USD $124,000/ Year
Employees new to Avant typically come in below the midpoint of the pay range. The compensation range is based on the level outlined in the job posting, and compensation decisions are dependent on each applicant's experience, skills and abilities.
[If an outstanding applicant's experience and skill level is above or below the qualifications outlined in the job posting, we reserve the right to make an offer at a different level than the one listed in this job posting, which may have a different compensation range.]
This role is eligible for additional incentives, including an annual bonus. These rewards are allocated based on level, impact and performance in the role.
Our benefits include:
  • Choice of great Medical, Dental, and Vision Insurance Plan options
  • 401(k) match
  • Flexible Time Off
  • Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)
  • Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program
  • Lunch Allowance (Fooda) and In-office Snacks
  • Summer Fridays
  • Fun In-Office and Virtual Social Events
  • And who doesn't love the swag

Check out our Avant Blog!
We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you're passionate about our mission and aligned to our values, we hope you'll come contribute to our awesome culture.
Why Avant is the place for you:
At Avant, we believe our values make a difference:
Authenticity. We show up to work as our whole selves and make sure others can too.
Collaboration. We can only succeed when we do so as a team.
Problem-Solving. The harder the problem, the more satisfying the solution.
Customer. We are all owners of the customer experience.
Initiative. Plan. Adapt. Get Sh!t Done.
We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.
To learn more about how Avant collects and uses your personal information, please see the Avant Privacy Policy.

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