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Product Manager Customer Experience Jobs (NOW HIRING)

PDI

Manager, Customer Experience

Woodcliff Lake, NJ · On-site

Driven by a commitment to research, quality, and service, PDI provides innovative products ... POSITION PURPOSE The Manager of Customer Experience (CX) is responsible for leading the evolution ...

ecore

Account Manager_Customer Experience

Lancaster, PA · Hybrid

$55K - $60K/yr

Guide customers through products, documentation, and resources Quoting & Pricing * Prepare quotes ... management * ERP/CRM experience (Epicor strongly preferred) * Experience in manufacturing ...

JCPenney

Ast Mgr Customer Experience

Elmhurst, NY · On-site

$52K/yr

Overview As the Assistant Manager of Customer Experience, you contribute to profitable sales growth ... productivity target by setting goals and monitoring pace of work. Establishes and maintains ...

PetSmart

Assistant Store Manager Customer Experience About Life at PetSmart Our associates are the heart of ... Works directly with the services associates on productivity and scheduling to grow the business and ...

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Product Manager Customer Experience information

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$51.5K

$159.4K

$197K

How much do product manager customer experience jobs pay per year?

As of Aug 4, 2026, the average yearly pay for product manager customer experience in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

How does a product manager customer experience typically collaborate with cross-functional teams to enhance the customer journey?

A Product Manager for Customer Experience regularly works with cross-functional teams—including design, engineering, marketing, and customer support—to map out and improve each stage of the customer journey. This collaboration often involves facilitating workshops, gathering user feedback, and aligning stakeholders on customer-centric goals. By bridging communication between departments, the Product Manager ensures that improvements are both technically feasible and aligned with business objectives, making the customer experience seamless and consistent.

What are the key skills and qualifications needed to thrive as a product manager customer experience?

To thrive as a Product Manager Customer Experience, you need expertise in product development, customer journey mapping, and strong analytical abilities, often supported by a degree in business, marketing, or a related field. Familiarity with tools like Jira, A/B testing platforms, customer feedback systems, and certifications such as Agile or Scrum are highly valuable. Exceptional communication, empathy, and stakeholder management skills help you align teams and deeply understand customer needs. These abilities ensure you can design and deliver products that drive customer satisfaction and business growth.

What is the difference between Product Manager Customer Experience vs Product Manager User Experience?

AspectProduct Manager Customer ExperienceProduct Manager User Experience
Required CredentialsBachelor's in Business, Marketing, or related field; experience in customer service or CX rolesBachelor's in Design, Psychology, or related field; experience in UX/UI design or research
Work EnvironmentCollaborates with marketing, customer support, and sales teams to improve overall customer satisfactionWorks closely with design, engineering, and research teams to optimize user interactions
Employer & Industry UsageCommon in retail, SaaS, and service industries focusing on customer retentionPrevalent in tech, software, and digital product companies emphasizing usability

While both roles focus on improving the product experience, the Product Manager Customer Experience centers on overall customer satisfaction and loyalty, often involving customer feedback and service strategies. In contrast, the Product Manager User Experience concentrates on the usability and design of the product itself, ensuring intuitive and effective user interactions.

What is a product manager customer experience?

A Product Manager Customer Experience is responsible for overseeing and improving the way customers interact with a company's products or services. They focus on understanding customer needs, gathering feedback, and collaborating with various teams to enhance the overall user journey. Their goal is to ensure that customers have a positive, seamless experience, which helps drive customer satisfaction and loyalty. Product Managers in this role often use data and customer insights to inform product development and prioritize features that will have the greatest impact on the customer experience.
More about Product Manager Customer Experience jobs
What cities are hiring for Product Manager Customer Experience jobs? Cities with the most Product Manager Customer Experience job openings:
What states have the most Product Manager Customer Experience jobs? States with the most job openings for Product Manager Customer Experience jobs include:
What job categories do people searching Product Manager Customer Experience jobs look for? The top searched job categories for Product Manager Customer Experience jobs are:
Product Manager Customer Experience jobs near you
Infographic showing various Product Manager Customer Experience job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.

Senior Product Manager, Customer Experience

LendingTree

Charlotte, NC • On-site

$150K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

*This role requires a hybrid schedule in either our Charlotte, Seattle, or Denver offices; Tuesday-Thursday in-office, Monday and Friday remote. Additionally, this position does not offer visa sponsorship.*
THE POSITION
LendingTree is a leading online marketplace and membership platform that empowers consumers to monitor their credit and comparison shop a full suite of financial products. We are seeking a talented and experienced Senior Product Manager to join our dynamic team. As a Senior Product Manager, you will play a pivotal role in driving the development and growth of our membership platform and financial marketplaces. You will be responsible for defining and executing the product strategy, working closely with cross-functional teams, and ensuring that our products meet the needs of our customers while driving business success.
RESPONSIBILITIES:
  • Product Strategy: Develop and articulate a clear product strategy that aligns with the company's overall goals and objectives. Identify market trends, customer needs, and competitive landscape to drive product innovation.
  • Product Roadmap: Create and maintain a detailed product roadmap that outlines the short-term and long-term product development plans. Prioritize features and enhancements based on customer feedback, data, business impact, and technical feasibility.
  • Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including engineering, design, marketing, and customer support, to ensure successful product development, launch, and ongoing optimization.
  • User-Centered Design: Champion a user-centric approach to product development, conducting user research, usability testing, and gathering customer feedback to inform product decisions.
  • Metrics and Analytics: Define and track key performance indicators (KPIs) to measure the success and impact of product initiatives. Use data and analytics to make data-driven decisions and continuously improve product performance.
  • Product Development: Oversee the entire product development lifecycle, from ideation to launch, and post-launch iteration. Collaborate with engineering teams to ensure timely and quality delivery of features and updates.
  • Market Analysis: Stay informed about industry trends, competitor offerings, and regulatory changes in the lending and financial services sector. Use market insights to identify opportunities for growth and product differentiation.
  • Risk Management: Assess and manage product-related risks, including compliance, security, and financial risks, ensuring that the product meets all regulatory and security requirements.
  • Team Leadership: Lead and mentor a team of product managers and junior product managers, providing guidance, coaching, and professional development opportunities.

QUALIFICATIONS
  • Bachelor's degree in business, computer science, or a related field. MBA or advanced degree is a plus.
  • Proven track record of at least 5-7 years of product management experience, preferably in the financial services or lending industry.
  • Strong understanding of online lending products and services, including mortgages, personal loans, and credit cards.
  • Experience working in a technical environment with broad, cross functional teams to deliver features and drive business impact.
  • Experience as a strong leader who can prioritize well, communicate clearly and effectively influence.
  • The ability to turn ambiguity into detailed requirements.
  • Proficiency in using product management tools and methodologies.
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Strong problem-solving skills and the ability to think strategically.

COMPENSATION
The base pay range for this position is $150,000-170,000, however, base pay offered may vary depending on internal factors, job-related knowledge, location and candidate experience.
INCENTIVE COMPENSATION
Eligible for annual performance bonus
BENEFITS
Medical, dental, and vision insurance and 401(k) matching
COMPANY
LendingTree is the nation's largest online lending marketplace. That means we connect customers with multiple lenders, so they find the best deals on loans, credit cards, savings accounts, and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders in order to make the best financial choices. Our company was founded in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more.
What else you should know:
  • We're a publicly traded company (TREE).
  • We've welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
  • We've built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.

OUR CULTURE
We're a collaborative, entrepreneurial team that values curiosity, creativity, and getting things done together. Our teammates are some of the brightest, most driven people you'll meet - and we celebrate innovation, inclusion, and ownership. At LendingTree, you'll find an inclusive culture where diverse perspectives make us stronger. We believe in working hard and supporting one another - with the flexibility and trust that help you thrive both personally and professionally.
We're proud to offer generous benefits, wellness programs, and time-off policies designed to help you recharge, stay healthy, and bring your best self to work every day. And yes - we still have fun doing it (our "GSD - Get Stuff Done" award is a fan favorite!)
Come grow with us, make an impact, and be part of a company that truly cares about its people and its community.
LendingTree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.
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