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Product Manager Customer Experience Jobs (NOW HIRING)

Polymarket

Manager, Customer Experience

New York, NY · On-site

You'll manage and scale our team of CX Specialists, the owners of our customer experience, taking a ... You won't ship production code, but you'll be in the tools and the data alongside your team ...

Stord, Inc.

Manager, Customer Experience

Reno, NV · On-site

The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position ...

Port

Program Manager, Customer Experience

Austin, TX · On-site +1

As a product-led company, we believe the recipe for success is a world-class product that speaks ... We are seeking a strategic, data-driven Program Manager to lead and scale our Customer Experience ...

New

APS

Manager Customer Experience Center

Phoenix, AZ

Summary The Customer Experience (CX) Center Manager provides leadership, direction, and operational ... Deliver performance across service levels, responsiveness, productivity, quality, compliance ...

New

JCPenney

Ast Mgr Customer Experience

Elmhurst, NY · On-site

$52K/yr

Overview As the Assistant Manager of Customer Experience, you contribute to profitable sales growth ... productivity target by setting goals and monitoring pace of work. Establishes and maintains ...

Alorica

Manager Customer Experience Operations

Bluefield, WV · On-site

$125K/yr

Manager Customer Experience Operations Location: Bluefield, WV (Onsite) Employment Type: Full Time ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a ...

PEX

Product Manager

Manhattan, NY · On-site +1

$150K - $175K/yr

Collaborating closely with cross-functional teams, the Product Manager - Customer Experience drives our products to be user-centric, innovative and market leading. Key Responsibilities * Bring ...

M&T Bank

Digital Product Analyst

Buffalo, NY · On-site

$22.61 - $37.67/hr

... Manager, Customer Experience, or similar roles based on associate interest, demonstrated skills, and business needs. Primary Responsibilities: * Support day-to-day product operations activities ...

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Product Manager Customer Experience information

See salary details

$51.5K

$159.4K

$197K

How much do product manager customer experience jobs pay per year?

As of Aug 7, 2026, the average yearly pay for product manager customer experience in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

How does a product manager customer experience typically collaborate with cross-functional teams to enhance the customer journey?

A Product Manager for Customer Experience regularly works with cross-functional teams—including design, engineering, marketing, and customer support—to map out and improve each stage of the customer journey. This collaboration often involves facilitating workshops, gathering user feedback, and aligning stakeholders on customer-centric goals. By bridging communication between departments, the Product Manager ensures that improvements are both technically feasible and aligned with business objectives, making the customer experience seamless and consistent.

What are the key skills and qualifications needed to thrive as a product manager customer experience?

To thrive as a Product Manager Customer Experience, you need expertise in product development, customer journey mapping, and strong analytical abilities, often supported by a degree in business, marketing, or a related field. Familiarity with tools like Jira, A/B testing platforms, customer feedback systems, and certifications such as Agile or Scrum are highly valuable. Exceptional communication, empathy, and stakeholder management skills help you align teams and deeply understand customer needs. These abilities ensure you can design and deliver products that drive customer satisfaction and business growth.

What is the difference between Product Manager Customer Experience vs Product Manager User Experience?

AspectProduct Manager Customer ExperienceProduct Manager User Experience
Required CredentialsBachelor's in Business, Marketing, or related field; experience in customer service or CX rolesBachelor's in Design, Psychology, or related field; experience in UX/UI design or research
Work EnvironmentCollaborates with marketing, customer support, and sales teams to improve overall customer satisfactionWorks closely with design, engineering, and research teams to optimize user interactions
Employer & Industry UsageCommon in retail, SaaS, and service industries focusing on customer retentionPrevalent in tech, software, and digital product companies emphasizing usability

While both roles focus on improving the product experience, the Product Manager Customer Experience centers on overall customer satisfaction and loyalty, often involving customer feedback and service strategies. In contrast, the Product Manager User Experience concentrates on the usability and design of the product itself, ensuring intuitive and effective user interactions.

What is a product manager customer experience?

A Product Manager Customer Experience is responsible for overseeing and improving the way customers interact with a company's products or services. They focus on understanding customer needs, gathering feedback, and collaborating with various teams to enhance the overall user journey. Their goal is to ensure that customers have a positive, seamless experience, which helps drive customer satisfaction and loyalty. Product Managers in this role often use data and customer insights to inform product development and prioritize features that will have the greatest impact on the customer experience.
More about Product Manager Customer Experience jobs
What cities are hiring for Product Manager Customer Experience jobs? Cities with the most Product Manager Customer Experience job openings:
What states have the most Product Manager Customer Experience jobs? States with the most job openings for Product Manager Customer Experience jobs include:
What job categories do people searching Product Manager Customer Experience jobs look for? The top searched job categories for Product Manager Customer Experience jobs are:
Product Manager Customer Experience jobs near you
Infographic showing various Product Manager Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.

Manager, Customer Experience

Polymarket

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

About Polymarket
Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
About the Role
Polymarket is reinventing what frontline support looks like, and our goal is simple: build the world's best customer experience. This role leads the team that gets us there.
You'll manage and scale our team of CX Specialists, the owners of our customer experience, taking a small existing crew and growing it into a 24/7 global operation. Your specialists aren't ticket-closers. They handle the real, day-to-day work of supporting our users and use that front-row seat to make our process, our AI tooling, and our entire CX motion measurably better every single day. Your job is to hire them, coach them, give them leverage, and improve the system - metrics, coverage, and tooling roadmap - that lets them do it at scale.
You should be a people-leader first and technical second: someone who genuinely cares about the people on the other end of every conversation, is energized by leverage, and is comfortable in a dashboard and writing light SQL to answer your own questions. You don't need to be an engineer, but you're tool-native and fluent enough to partner with Engineering.
What You'll Do
The Manager, CX owns the standard for the frontline and builds the team and systems behind it. You'll set the bar for the world's best customer experience, then hire, coach, and equip a team to clear it 24/7.
  • Build and scale the team. Grow a small specialist crew into a 24/7 global operation. Hire, coach, set the standard, and design the shift and coverage models an always-on platform requires.
  • Make the org 1% better every single day. You won't ship production code, but you'll be in the tools and the data alongside your team: spotting patterns across tickets, deciding what to automate next, and partnering with engineers to kill recurring issues at the root.
  • Own the AI and tooling roadmap for support. Decide where AI agents, automation, and self-serve go next. Turn one painful ticket into a fix that means thousands of users never hit that pain again.
  • Build the operating system of support. Stand up SLAs, staffing and coverage models, QA, escalation paths, and the metrics that matter (CSAT, resolution time, deflection rate) - and keep raising the bar.
  • Stay close to the data. Read dashboards natively, write light SQL, and make staffing, tooling, and product calls from evidence rather than vibes.
  • Be the voice of the customer at the leadership table. Surface product gaps, track adoption signals, and push the fixes that matter most - translating between customers and the teams who can fix things for them.
  • Raise the bar relentlessly. Hold every interaction, and every hire, to the standard of the world's best customer experience, and keep pushing it higher.

What We're Looking For
  • 3+ years in customer support, CX, customer success, or a similar customer-facing role, including 1-2+ years managing a team
  • A track record of building or scaling a support function - ideally in a high-growth, high-stakes, or always-on environment (fintech, crypto, trading, marketplaces, gaming)
  • You genuinely care about the customer experience. You take it personally when a user has a bad time, and you measure success by how much better you leave things, not just how many tickets close
  • Tool-native and unafraid of data. Comfortable in dashboards and support tooling, and willing to dig into SQL, AI tools, or a help center CMS even if you've never written code professionally
  • Hands-on with AI and automation for support - you've deployed (or are hungry to deploy) LLM agents, deflection, and internal tooling, and you partner naturally with engineers
  • A builder of process: SLAs, shift and coverage models, QA frameworks, and the metrics that prove it's working
  • Excellent written and verbal communication, especially in online and community settings. Clear, fast, and human, with tone-reading as a default skill
  • Strong prioritization, time management, and attention to detail. You can run a team across many live threads and a 24/7 schedule without dropping any
  • A bias toward building the fix, not the band-aid. You get restless when you see the same problem twice - and you build teams that feel the same way
  • (Plus) Domain context in prediction markets, sportsbooks, derivatives, or equities. Any market microstructure background where outcomes and edge matter
  • (Plus) Active trading experience
  • (Plus) Previous founder experience
Benefits
  • Competitive salary & equity
  • Unlimited PTO
  • Full Health, Vision, & Dental coverage
  • 401k match
  • Equinox membership
  • Hardware setup: new MacBook Pro, big display, & accessories

Apply