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Customer Loyalty Manager Jobs (NOW HIRING)

BFS FOODS

Loyalty Manager

Morgantown, WV · On-site

Loyalty Manager BENEFITS: · Health Insurance · 401(K) Matching · Paid Time Off · Disability ... In this role, you will analyze customer behavior, execute targeted retention campaigns, and ...

BFS Foods, Inc.

Loyalty Manager

Morgantown, WV · On-site

Loyalty Manager BENEFITS: • Health Insurance • 401(K) Matching • Paid Time Off • Disability ... In this role, you will analyze customer behavior, execute targeted retention campaigns, and ...

Allegiant

Loyalty Manager

Las Vegas, NV · On-site

$108K - $111K/yr

This is an exciting opportunity for a collaborative, customer-focused leader who enjoys building programs, solving complex business problems, and creating exceptional member experiences. Visa ...

Allegiant Air

Loyalty Manager

Las Vegas, NV · On-site

$90 - $120/hr

This is an exciting opportunity for a collaborative, customer-focused leader who enjoys building programs, solving complex business problems, and creating exceptional member experiences. Visa ...

Allegiant

Manager, Loyalty

Las Vegas, NV · On-site

$90K - $120K/yr

This is an exciting opportunity for a collaborative, customer-focused leader who enjoys building programs, solving complex business problems, and creating exceptional member experiences. Visa ...

Allegiant

Loyalty Manager

Las Vegas, NV · On-site

$108K - $111K/yr

This is an exciting opportunity for a collaborative, customer-focused leader who enjoys building programs, solving complex business problems, and creating exceptional member experiences. Visa ...

HomeServe

Customer Loyalty Ambassador

Chattanooga, TN · On-site

$18 - $22.50/hr

The Loyalty Ambassador role is fundamentally about being a detective in a customer service ... Experience in retention, sales, or account management roles preferred * Demonstrated track record ...

Redfish Recruiting

VP Customer Loyalty

$141K - $181K/yr

Strong understanding of technology platforms, CRM systems, and tools for managing loyalty programs. * Excellent leadership skills, with the ability to inspire and manage cross-functional teams.

The Armstrong Group

Customer Loyalty Specialist

Warrendale, PA · On-site

$16.50 - $22/hr

Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment. * Knowledge of sales tactics is a plus. * Preferred 1 year experience in customer service, retention, or ...

Armstrong Group

Customer Loyalty Specialist

Warrendale, PA

$16.50 - $22/hr

Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment. * Knowledge of sales tactics is a plus. * Preferred 1 year experience in customer service, retention, or ...

Armstrong Group

Customer Loyalty Specialist

Warrendale, PA · On-site

$16.50 - $22/hr

Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment. * Knowledge of sales tactics is a plus. * Preferred 1 year experience in customer service, retention, or ...

Armstrong Group

Customer Loyalty Specialist

Warrendale, PA · On-site

$16.50 - $22/hr

Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment. * Knowledge of sales tactics is a plus. * Preferred 1 year experience in customer service, retention, or ...

Careington

Customer Loyalty and Sales

Frisco, TX · Hybrid

The Customer Loyalty and Sales Specialist play a critical role in both revenue protection and ... This position is responsible for managing qualified cancellation inquiries, executing outbound ...

Careington

Customer Loyalty and Sales

Frisco, TX · Hybrid

The Customer Loyalty and Sales Specialist play a critical role in both revenue protection and ... This position is responsible for managing qualified cancellation inquiries, executing outbound ...

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Customer Loyalty Manager information

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How much do customer loyalty manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer loyalty manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a customer loyalty manager do?

A Customer Loyalty Manager is responsible for developing and implementing strategies to retain existing customers and increase their loyalty to a brand. This role involves analyzing customer behaviors, designing loyalty programs, and working closely with marketing and customer service teams to enhance the overall customer experience. Customer Loyalty Managers use data to identify opportunities for improvement and ensure that loyalty initiatives align with business goals. Their ultimate aim is to increase customer satisfaction and lifetime value.

What are the key skills and qualifications needed to thrive as a customer loyalty manager?

To thrive as a Customer Loyalty Manager, you need expertise in customer relationship management, data analysis, and marketing strategy, often supported by a degree in business or marketing. Familiarity with CRM platforms, loyalty program software, and analytics tools is essential. Strong communication, problem-solving, and interpersonal skills help build trust and foster long-term customer engagement. These abilities are crucial for designing effective loyalty initiatives that drive customer retention and business growth.

How does a customer loyalty manager typically collaborate with marketing and sales teams to improve customer retention?

A Customer Loyalty Manager works closely with both marketing and sales teams to design and implement effective loyalty programs that align with broader business goals. They regularly share customer insights and feedback to help tailor marketing campaigns and sales approaches, ensuring a more personalized customer experience. This role often involves cross-departmental meetings to coordinate promotions, analyze program performance, and develop strategies that drive repeat business and foster long-term relationships. Effective communication and project management skills are crucial for successfully aligning these efforts.

What is the difference between Customer Loyalty Manager vs Customer Service Representative?

AspectCustomer Loyalty ManagerCustomer Service Representative
Primary FocusBuilding and maintaining customer loyalty programsHandling customer inquiries and resolving issues
Required SkillsCustomer relationship management, marketing, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentMarketing departments, customer experience teamsCall centers, retail stores, support centers
Common CertificationsCRM certifications, marketing coursesCustomer service certifications, communication training

The main difference between a Customer Loyalty Manager and a Customer Service Representative lies in their focus. The Loyalty Manager develops strategies to enhance customer retention and loyalty, often working on programs and campaigns. In contrast, the Customer Service Representative addresses individual customer issues and provides support. Both roles require strong communication skills, but the Loyalty Manager typically has a broader marketing and data analysis background, while the Customer Service Representative focuses on direct customer interactions.

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Customer Loyalty Manager jobs near you
Infographic showing various Customer Loyalty Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Loyalty Manager

Liquid Environmental Solutions

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

Liquid Environmental Solutions rating

8.0

Company rating: 8.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

15th of 91 rated recycling and waste

Job description

About Us
Liquid Environmental Solutions is a leading provider of grease trap cleaning and wastewater removal services, serving much of the continental United States for over 20 years. We are committed to delivering exceptional service and environmentally responsible solutions to our clients.
Job Summary
We are seeking a proactive and customer-centric Customer Loyalty Manager to join our Customer Solutions team. This role is critical in strengthening customer relationships, preventing cancellations, and ensuring continued satisfaction-especially during service changes such as price increases. The ideal candidate will be a strategic problem-solver who can offer tailored solutions that align with customer needs and business goals.
Key Responsibilities
Customer Retention & Loyalty
  • Proactively engage with customers at risk of cancellation to understand concerns and offer alternative solutions that meet their needs.
  • Develop and implement strategies to retain customers during pricing adjustments, ensuring transparency and value communication.
  • Monitor customer satisfaction and loyalty metrics to identify trends and opportunities for improvement.

Account Management
  • Build and maintain strong, long-lasting relationships with existing clients.
  • Serve as the primary point of contact for customer inquiries, concerns, and service requests.
  • Understand the unique needs of each client and provide personalized support and solutions.

Customer Support
  • Respond promptly and professionally to customer inquiries via phone, email, and other channels.
  • Collaborate with field teams to coordinate service schedules and ensure customer expectations are met or exceeded.
  • Resolve customer issues efficiently and empathetically, ensuring a positive experience.

Sales & Upselling
  • Identify opportunities to upsell or cross-sell additional services that add value for the customer.
  • Educate clients on the benefits of our full range of services.
  • Meet or exceed sales and retention targets.

Documentation & Reporting
  • Maintain accurate and up-to-date customer records in the CRM system.
  • Track and report on customer interactions, retention efforts, and feedback.
  • Provide insights and recommendations based on customer data and trends.

Market & Industry Awareness
  • Stay informed about industry trends, regulations, and competitive offerings.
  • Use market knowledge to anticipate customer needs and provide proactive solutions.

Qualifications
  • Proven experience in account management, customer success, or a similar customer-facing role.
  • Strong communication, negotiation, and interpersonal skills.
  • Demonstrated ability to resolve conflicts and retain customers under challenging circumstances.
  • Familiarity with CRM systems and standard business software.
  • Industry knowledge in grease trap cleaning and wastewater services is a plus, but not required.

Benefits
  • Competitive compensation packages.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement savings plan.
  • Ongoing training and career development opportunities.
  • Supportive and collaborative team environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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