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Customer Loyalty Manager Jobs (NOW HIRING)

Boothwyn Pharmacy

Be Seen First

Customer Loyalty Representative

Kennett Square, PA · On-site

$20 - $22/hr

The Customer Loyalty Representative (CLR) is responsible for delivering exceptional customer ... Phone Management: * Answer incoming calls from prescribers, patients, vendors, and others ...

Aqua Expeditions

Loyalty Manager

Albemarle, NC · On-site

Loyalty Manager, based in Madrid. At AquaExpeditions,we are passionate about providing exceptional ... Customer and Client Engagement and Insights: * Enhance guest and trade partner engagement through ...

Mira Home

Customer Loyalty Specialist

Lindon, UT

$15.25 - $20.25/hr

Prior experience in customer retention, account management, or call center operations. Your role in ... The Customer Loyalty Specialist plays a vital role in maintaining relationships with Mira's valued ...

Mira Home

Customer Loyalty Specialist

Lindon, UT · On-site

$20/hr

Prior experience in customer retention, account management, or call center operations. Your role in ... The Customer Loyalty Specialist plays a vital role in maintaining relationships with Mira's valued ...

Trex Brand

Customer Loyalty Advocate

Winchester, VA

$19 - $21/hr

Customer Loyalty Advocate When you work at Trex, you're helping to grow and enhance a true original ... Update customer information in the CRM during and after each interaction. * Work with the ...

Trex Company

Customer Loyalty Advocate

Winchester, VA · On-site

$19 - $21/hr

We are looking for a Customer Loyalty Advocate to help us deliver what's next in outdoor living by ... Update customer information in the CRM during and after each interaction. * Work with the ...

Wise Auto Group

Owner Loyalty Manager

Vacaville, CA · On-site

Customer Retention & Engagement * Develop and implement owner loyalty programs and retention ... Customer Experience Management * Monitor Customer Satisfaction Index (CSI) and Net Promoter Score ...

Trex Company

Customer Loyalty Advocate

Winchester, VA

$19 - $21/hr

We are looking for a Customer Loyalty Advocate to help us deliver what's next in outdoor living by ... Update customer information in the CRM during and after each interaction. * Work with the ...

Trex

Customer Loyalty Advocate

Winchester, VA

$20 - $24/hr

The Customer Loyalty Advocate reviews customerprovided photos, installation details, and project ... Maintain accurate records and interaction notes within CRM systems * Technical Installation ...

Wise Auto Group

Owner Loyalty Manager

Vacaville, CA · On-site

Customer Retention & Engagement * Develop and implement owner loyalty programs and retention ... Customer Experience Management * Monitor Customer Satisfaction Index (CSI) and Net Promoter Score ...

Mira Home

Customer Loyalty Team Lead

Orem, UT

$60K - $70K/yr

As a Customer Loyalty Team Lead, you will play a critical role in guiding and supporting our ... Monitor and manage team performance across key metrics: • Save Percentage • Revenue Preserved ...

Mira Home

Customer Loyalty Team Lead

Orem, UT · On-site

$60K - $70K/yr

As a Customer Loyalty Team Lead, you will play a critical role in guiding and supporting our ... Monitor and manage team performance across key metrics: • Save Percentage • Revenue Preserved ...

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Customer Loyalty Manager information

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How much do customer loyalty manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer loyalty manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the 3 R's of customer loyalty?

The 3 R's of customer loyalty are Recognition, Rewards, and Relationships. Customer Loyalty Managers focus on implementing strategies that acknowledge customer preferences, offer incentives, and build strong, ongoing connections to foster repeat business and long-term engagement.

What is the difference between Customer Loyalty Manager vs Customer Service Representative?

AspectCustomer Loyalty ManagerCustomer Service Representative
Primary FocusBuilding and maintaining customer loyalty programsHandling customer inquiries and resolving issues
Required SkillsCustomer relationship management, marketing, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentMarketing departments, customer experience teamsCall centers, retail stores, support centers
Common CertificationsCRM certifications, marketing coursesCustomer service certifications, communication training

The main difference between a Customer Loyalty Manager and a Customer Service Representative lies in their focus. The Loyalty Manager develops strategies to enhance customer retention and loyalty, often working on programs and campaigns. In contrast, the Customer Service Representative addresses individual customer issues and provides support. Both roles require strong communication skills, but the Loyalty Manager typically has a broader marketing and data analysis background, while the Customer Service Representative focuses on direct customer interactions.

What is a customer loyalty manager?

A customer loyalty manager is responsible for developing and implementing strategies to retain customers and increase their engagement with a company's products or services. They analyze customer data, design loyalty programs, and collaborate with marketing and sales teams to improve customer satisfaction and loyalty. Strong communication skills and knowledge of customer relationship management (CRM) tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Loyalty Manager, and why are they important?

To thrive as a Customer Loyalty Manager, you need expertise in customer relationship management, data analysis, and marketing strategy, often supported by a degree in business or marketing. Familiarity with CRM platforms, loyalty program software, and analytics tools is essential. Strong communication, problem-solving, and interpersonal skills help build trust and foster long-term customer engagement. These abilities are crucial for designing effective loyalty initiatives that drive customer retention and business growth.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often supported by relevant certifications or advanced degrees.

What does a Customer Loyalty Manager do?

A Customer Loyalty Manager is responsible for developing and implementing strategies to retain existing customers and increase their loyalty to a brand. This role involves analyzing customer behaviors, designing loyalty programs, and working closely with marketing and customer service teams to enhance the overall customer experience. Customer Loyalty Managers use data to identify opportunities for improvement and ensure that loyalty initiatives align with business goals. Their ultimate aim is to increase customer satisfaction and lifetime value.

How does a Customer Loyalty Manager typically collaborate with marketing and sales teams to improve customer retention?

A Customer Loyalty Manager works closely with both marketing and sales teams to design and implement effective loyalty programs that align with broader business goals. They regularly share customer insights and feedback to help tailor marketing campaigns and sales approaches, ensuring a more personalized customer experience. This role often involves cross-departmental meetings to coordinate promotions, analyze program performance, and develop strategies that drive repeat business and foster long-term relationships. Effective communication and project management skills are crucial for successfully aligning these efforts.

What are the 8 C's of customer loyalty?

The 8 C's of customer loyalty are a framework that includes concepts such as Confidence, Consistency, Convenience, Communication, Credibility, Competence, Care, and Commitment. As a Customer Loyalty Manager, understanding these principles helps in designing strategies to enhance customer retention and satisfaction by building trust and positive experiences. Mastery of these elements often involves data analysis, communication skills, and customer relationship management tools.
More about Customer Loyalty Manager jobs
What cities are hiring for Customer Loyalty Manager jobs? Cities with the most Customer Loyalty Manager job openings:
What are the most commonly searched types of Customer Loyalty jobs? The most popular types of Customer Loyalty jobs are:
What states have the most Customer Loyalty Manager jobs? States with the most job openings for Customer Loyalty Manager jobs include:
What job categories do people searching Customer Loyalty Manager jobs look for? The top searched job categories for Customer Loyalty Manager jobs are:
Customer Loyalty Manager jobs near you
Infographic showing various Customer Loyalty Manager job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 16% Full Time, 78% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Loyalty Representative

Customer Loyalty Representative

Boothwyn Pharmacy

Kennett Square, PA • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 7 days ago

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Job description

JOB SUMMARY:

The Customer Loyalty Representative (CLR) is responsible for delivering exceptional customer service by managing prescription orders, handling billing tasks, and executing various administrative duties. The CLR plays a critical role in ensuring accuracy, maintaining customer satisfaction, and supporting efficient communication within and outside the department.

Key Responsibilities:

Phone Management:

  • Answer incoming calls from prescribers, patients, vendors, and others professionally and courteously.
  • Identify required information to appropriately transfer calls within and outside the department.
  • Place proper calls on park/hold when needed.

Prescription Order Management:

  • Accurately take veterinary prescriptions over the phone.
  • Monitor E-Script module for incoming prescriptions.
  • Verify prescription details, including:
    • Prescriber and Practice names
    • Shipping address
    • Medication details: name, strength, route, quantity, flavoring (if applicable), directions
    • Shipping preferences: veterinarian or patient
    • Understanding differences between drop ship and script-out orders

Order Entry:

  • Process prescriptions for equine, human, and small animal medications.
  • Calculate an accurate day supply.
  • Understand medication instructions and abbreviations.
  • Ensure order entry accuracy by verifying:
    • Medication name, strength, quantity, directions
    • Prescriber information
    • Day supply calculation
    • Lot numbers and pricing
    • PCCA CMP category
    • Refills (as applicable)

Billing Responsibilities:

  • Create and manage AR accounts within the system.
  • Process credit card information securely.
  • Understand billing terms (Net 30, credit card terms, etc.).
  • Apply payments and credits accurately.
  • Distinguish between invoices and packing slips.


Additional Tasks:

  • Submit new formulation requests.
  • Conduct price verification.
  • Manage front door inquiries and customer interactions.
  • Conduct follow-up calls:
    • 5-day customer callbacks
    • IOU communication (calls/texts/emails)
    • 2-week callbacks for uncollected prescriptions
  • Complete and submit customer complaint forms via JotForm.
  • Request return labels and facilitate returns.
  • Notify customers when prescriptions are ready for pickup.
  • Monitor and promptly respond to emails and Teams messages courteously.
  • Perform refill reminder calls.
  • Assist patients and prescribers with tracking shipment packages.
  • Undertake additional projects and special tasks as directed by CLR Manager or Executive Leadership.

Company Description

As a growing and evolving organization, Boothwyn combines the stability of an established pharmacy with the energy and innovation of a company focused on continuous improvement. Our team is committed to quality, patient safety, regulatory excellence, and operational effectiveness.
We believe our employees are our greatest asset. Whether working in production, quality assurance, customer service, pharmacy operations, regulatory affairs, or administration, every team member plays a vital role in helping us deliver exceptional service and care.