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Customer Insight Analyst Jobs in Florida (NOW HIRING)

Fresh Express

Financial Analyst

Windermere, FL · On-site

This role is responsible for integrating complex data sets to deliver clear financial insights, including customer-level P&L analysis, trade optimization, and margin performance reporting. The ideal ...

Solomon Page

Technical Analyst

Kissimmee, FL · On-site

$75 - $80/hr

Analyze pricing performance, elasticity, promotions, and markdowns to identify revenue and margin ... Provide actionable insights on pricing, customer behavior, and product lifecycle. * Partner with ...

Axogen

Director, Market Development

Tampa, FL · On-site

Insights & Analytics Leadership * Develop deep understanding of customer journeys across clinical markets and identify interventions that drive behavior change. * Leverage analytical capabilities to ...

Home

Customer Success Analyst

Winter Garden, FL · On-site

$60K - $70K/yr

The Customer Success Analyst is responsible for leveraging data and insights to improve customer satisfaction, support operational reporting, and track key performance indicators (KPIs). This role ...

Simpro Software

Customer Operations Analyst

Miami, FL · On-site

This role is crucial for enabling data-driven decision-making and delivering insights related to customer lifecycle performance and operational efficiency. Responsibilities : • Analyze customer and ...

Geico

Senior Workforce Analytics Analyst

Lakeland, FL · Hybrid

$80K - $124K/yr

GEICO is leading the charge in delivering superior customer service across our Contact Center ... Data Analysis & Insights: * As a Senior analyst, collect, process, and analyze contact center ...

Simpro

Customer Operations Analyst

Miami, FL

This role focuses on delivering trusted, actionable insights related to customer lifecycle ... Analyze customer and revenue data to support Customer Operations, RevOps, and go-to-market teams ...

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Customer Insight Analyst information

What does a Customer Insight Analyst do?

A Customer Insight Analyst gathers and analyzes data on customer behaviors, preferences, and feedback to help companies better understand their clients. They use various data sources such as surveys, transaction records, and digital analytics to identify trends and provide actionable recommendations. Their insights assist businesses in improving customer experience, developing targeted marketing strategies, and making informed business decisions. In essence, they bridge the gap between customer data and business strategy.

What is the difference between Customer Insight Analyst vs Market Research Analyst?

AspectCustomer Insight AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; certifications in research methods
Work EnvironmentData-driven teams within marketing or customer experience departmentsResearch firms or corporate marketing departments
Employer & Industry UsageRetail, e-commerce, finance, and service industries focusing on customer behaviorConsumer goods, advertising, and consulting firms analyzing market trends
Search & Comparison IntentUnderstanding customer behavior and preferencesAnalyzing market trends and consumer demand

The main difference is that a Customer Insight Analyst focuses on understanding customer behaviors and preferences to improve products and services, while a Market Research Analyst studies broader market trends and consumer demand to inform strategic decisions. Both roles require similar educational backgrounds and are used across various industries, but their focus areas differ.

How does a Customer Insight Analyst typically collaborate with other departments within a company?

Customer Insight Analysts frequently work cross-functionally, partnering with marketing, product, and sales teams to translate customer data into actionable recommendations. They often present insights through reports or presentations, helping stakeholders understand customer behavior trends and preferences. Regular meetings and project collaborations are common, ensuring that data-driven strategies are implemented effectively and align with business objectives.

What are the key skills and qualifications needed to thrive as a Customer Insight Analyst, and why are they important?

To thrive as a Customer Insight Analyst, you need strong analytical skills, a solid understanding of market research methodologies, and a relevant degree in business, statistics, or a related field. Familiarity with data analysis tools such as SQL, Excel, Tableau, and statistical software like SPSS or R is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data findings into actionable business recommendations. These abilities are essential for uncovering customer trends and driving strategic decisions that enhance business performance.
What are the most commonly searched types of Customer Insight Analyst jobs in Florida? The most popular types of Customer Insight Analyst jobs in Florida are:
What are popular job titles related to Customer Insight Analyst jobs in FL? For Customer Insight Analyst jobs in FL, the most frequently searched job titles are:
Customer Insight Analyst jobs near you
Financial Analyst

Financial Analyst

Fresh Express

Windermere, FL • On-site

Full-time

Posted 19 days ago

Fresh Express rating

6.3

Company rating: 6.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

260th of 380 rated food and drinks producers

Job description

Fresh Express is a category leader in value-added salads, driving innovation, operational excellence, and consumer-focused growth across retail and foodservice in North America. As we continue to expand and evolve the category, we are seeking a highly analytical Finance Analyst to support profitable growth through advanced data modeling and actionable customer insights.

Position Overview

The Finance Analyst plays a critical role in enabling data-driven decision-making across the commercial organization. This role is responsible for integrating complex data sets to deliver clear financial insights, including customer-level P&L analysis, trade optimization, and margin performance reporting.

The ideal candidate combines strong financial acumen with advanced analytics capabilities and can translate large volumes of data into strategic recommendations for Executive Leadership.

Detailed duties and responsibilities:

  • Build, maintain, and analyze detailed customer-level P&Ls across retail and foodservice accounts
  • Evaluate trade spend, pricing strategy, and promotional ROI
  • Lead month-end reporting, variance analysis, and financial trend reporting
  • Assess profitability of special projects and new business opportunities
  • Partner with Sales to support negotiations and commercial decision-making
  • Extract, consolidate, and validate data from multiple systems (ERP, trade management, syndicated data, freight, etc.)
  • Develop automated dashboards and reporting tools to enhance visibility and efficiency
  • Apply statistical analysis and predictive modeling to support forecasting and scenario planning
  • Identify trends, risks, and margin improvement opportunities using advanced analytics tools (SQL, Power BI/Tableau, Python, R)
  • Collaborate with Sales, Marketing, Supply Chain, Agricultural Operations, and Manufacturing to align financial insights with business strategy
  • Support annual planning, quarterly forecasting, and long-range financial modeling
  • Present insights with clarity and influence senior leadership

Minimum qualifications:

  • Advanced Excel modeling skills
  • Experience working with large, complex data sets
  • Proficiency in SQL and BI tools (Power BI, Tableau)
  • ERP system experience (SAP, Oracle, etc.)
  • Bachelor's degree in Finance, Accounting, Economics, Data Science, or related field
  • 2 + years of experience in Financial Analysis, FP&A, or Commercial Finance
  • Consumer Packaged Goods, food manufacturing, or retail experience preferred
  • Strong analytical rigor and attention to detail
  • Deep understanding of margin drivers and cost structures
  • Ability to translate complex data into strategic insights
  • Strong communication skills and cross-functional influence
  • Thrives in a fast-paced, dynamic environment

Other Information:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.


Job Posted by ApplicantPro

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