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Customer Implementation Manager Jobs in Austin, TX

Esper

Implementation Analyst

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Drive and manage new customer implementations from kickoff to go-live, including requirements gathering, technical platform configuration, data structuring, administrator training, and any other ...

Esper

Implementation Analyst

Austin, TX · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Drive and manage new customer implementations from kickoff to go-live, including requirements gathering, technical platform configuration, data structuring, administrator training, and any other ...

Esper

Implementation Analyst

Austin, TX · Remote

Drive and manage new customer implementations from kickoff to go-live, including requirements gathering, technical platform configuration, data structuring, administrator training, and any other ...

Wander.com, Inc.

Onboarding Program Manager

Austin, TX · On-site

$80K - $100K/yr

Nice to Have * 2-4 years in customer onboarding, implementation, or project management at a fast-moving SaaS or hospitality company. * Experience with vibe coding and LLMs * Experience with the ...

Esper

Implementation Account Manager

Austin, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Our customer base is expanding rapidly, and we are building the team that will define how public policy is shaped for decades to come. Job Summary As an Implementation Account Manager (IAM) within ...

Esper

Implementation Account Manager

Austin, TX · Remote

Our customer base is expanding rapidly, and we are building the team that will define how public policy is shaped for decades to come. Job Summary As an Implementation Account Manager (IAM) within ...

Esper

Implementation Account Manager

Austin, TX

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Our customer base is expanding rapidly, and we are building the team that will define how public policy is shaped for decades to come. Job Summary As an Implementation Account Manager (IAM) within ...

BusPatrol

Senior Manager, Brand Communications

Austin, TX · On-site

$120 - $180/hr

  • PTO

Senior Manager, Brand Communications Overview BusPatrol is seeking a strategic and execution ... This role will lead brand communications, customer implementation communications, customer and ...

Hello Patient

Implementation Specialist

Austin, TX · On-site

$90 - $120/hr

You'll work directly with customer leaders (often clinicians, ops managers, and executives) to set ... As an implementation specialist, you'll help scale what works -- owning implementations end-to-end ...

Prelim

Project Manager, Implementations

Austin, TX · Remote

$130K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll manage multiple high-stakes deployments simultaneously, coordinate cross-functional teams ... Implementation Architects, Software Engineers, and Customer Success to ensure smooth project ...

Itron, Inc

Technical Implementation Consultant

Austin, TX · Remote

  • Medical

  • Retirement

  • PTO

Define, document, and manage technical design decisions aligned with platform standards and longterm maintainability * Partner collaboratively with Customer Success and Implementation teams to ensure ...

Alliance Technical Group

Implementation Engineer I

Austin, TX · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for an Implementation Engineer to join our team in Austin, TX. The System ... This position requires self-management of schedules, work priorities, customer requests, etc.

Alliance

Implementation Engineer I

Austin, TX · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for an Implementation Engineer to join our team in Austin, TX. The System ... This position requires self-management of schedules, work priorities, customer requests, etc.

Alliance Technical Group

Implementation Engineer I

Austin, TX · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for an Implementation Engineer to join our team in Austin, TX. The System ... This position requires self-management of schedules, work priorities, customer requests, etc.

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Showing results 41-60

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Austin, TX

Customer Implementation Manager information

See Austin, TX salary details

$38.7K

$102.6K

$166.5K

How much do customer implementation manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer implementation manager in Austin, TX is $102,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $119,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Austin, TX?

For Customer Implementation Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Austin, TX look for?

The top searched job categories for Customer Implementation Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Customer Implementation Manager jobs?

Cities near Austin, TX with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Austin, TX as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $102,608 per year, or $49.3 per hour.

Implementations Manager-Data Centers

Prime Data Centers

Austin, TX • On-site

$150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

About Prime Data Centers
Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership.
About the role
As an Implementation Manager, you will work cross-functionally with Prime's Data Center Operations, Solutions Engineering and Sales teams, and the Customer's operation teams to coordinate installation of equipment and infrastructure within a data center environment for customer use. It will be your mission to ensure these installations are completed on time, on budget and error-free.
The position's primary responsibility is project management of client installations in a data center environment. This typically includes the installation of IT equipment racks, electrical distribution, aisle containment systems, and data cable infrastructure. The Implementation Manager will manage multiple projects across several data centers in their region using standard project and construction management best practices to ensure all installations are completed on time, with accuracy, and within budget.
What you'll do
Implementing customer-specified equipment and material to support their data center deployment plans.
  • Review and validate customer provided design and scope of work (SOW) documents for completeness.
  • Create distribute RFP for SOW, manage and evaluate responses, make recommendation on preferred contractor.
  • Manage contract approvals with customer, Prime accounting team, and contractor accounting team.
  • Manage the customer installations at all facilities to be completed on or before deadlines.
  • Work with contractors and suppliers to obtain the best quality execution and the best pricing.
  • Qualify vendors and implement the company's procurement procedures including tendering projects, using RFPs, purchase orders, and cost tracking templates.
  • Hold contractors and suppliers to set delivery dates.
  • Identify and rectify any steps in the process that are delaying installations.
  • Attend weekly meetings with all site installation managers as assigned.
  • Work closely with the Sales Engineers and Sales to ensure understand order requirements.

Support the various departments in Prime with material sourcing, pricing, and technical specifications.
  • Assist the Solutions Engineers in ensuring the Sales Orders/SOW's accurately reflect the client fit out requirements.
  • Work closely with Facility Engineering, Solutions Engineering, Sales, Construction, Operations Procurement, Provisioning and Finance.
  • Manage, direct, and coordinate the activities of internal or contracted personnel or third parties who are providing services or performing on-site installations.

Provide implementation updates.
  • Keep clients and internal Prime stakeholders informed of the installation progress.
  • Update project tracking log regularly as required.
  • Attend conference calls and meetings with clients as required.

4. Project cost reporting.
  • Keep accurate records for all expenditures (PO/contract with vendors).
  • Document actual installation costs vs budget for each completed installation.

Qualifications
  • Strong project management skills, ideally a PMP or similar certification.
  • 3-5 years of experience in the data center industry in design, construction and/or fit out.
  • Intermediate level knowledge of rack, cage, electrical distribution, and data cable infrastructure.
  • Intermediate level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications.
  • Advanced level proficiency in the use of MS Productivity tools, including Teams, Word, Access, Excel, Visio & Project.
  • Strong written and verbal customer service skills.
  • Ability to track costs for all projects, using purchase orders and other tracking methods.
  • Demonstrate ability to work effectively in a fast-paced, mission-critical facilities environment.

Benefits
  • Competitive salary range of $135-150k along with an annual performance bonus and an additional capital project bonus program
  • 401k up to a 4% employer match that is fully vested upon enrollment
  • 100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability
  • Paid Time Off + Sick time

Applications will be accepted on an ongoing basis.
Prime is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances.
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