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Customer Implementation Manager Jobs in Kentucky

Wolters Kluwer

Sales Business Retention Rep

Frankfort, KY · On-site

$44K - $50K/yr

The Customer Success Manager (CSM) plays a critical role in helping customers realize value from ... Support new customer implementations by partnering with Sales and internal teams to ensure seamless ...

EDB

Principal Customer Success Manager

Frankfort, KY · On-site

Create and implement individual Customer Success Plans by assessing, identifying, measuring, and ... Proactive management of customers to optimize account health, mitigate risk, and reduce churn

Little Caesars

General Manager

Madisonville, KY

... implementing, managing and controlling all operational related activities of our Little Caesars ... Must have excellent Customer Service and Employee Relations skills. * Must be able to perform under ...

Little Caesars

General Manager

Brandenburg, KY · On-site

... implementing, managing and controlling all operational related activities of our Little Caesars ... Must have excellent Customer Service and Employee Relations skills. * Must be able to perform under ...

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Showing results 41-60

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Kentucky

Customer Implementation Manager information

See Kentucky salary details

$33.9K

$89.9K

$145.9K

How much do customer implementation manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer implementation manager in Kentucky is $89,908.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $105,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What are popular job titles related to Customer Implementation Manager jobs in Kentucky?

For Customer Implementation Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Kentucky look for?

The top searched job categories for Customer Implementation Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Implementation Manager jobs?

Cities in Kentucky with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Kentucky as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $89,908 per year, or $43.2 per hour.

Customer Care Manager (Site Mgr)

Addverb Technologies Usa Inc

Louisville, KY

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 hours ago

Job description

Job Description

Designation: Customer Care Manager (Site Mgr)
Location: Louisville, KY (On-Site, Full Time, Exempt)
Reports To: Director - Customer Care
Qualifications and Skills

  • Bachelor’s degree or equivalent in Mechanical/Electrical/Mechatronics Engineering or similar
  • Minimum 5-7 years of experience in same or similar role with experience in managing/supervising direct reports.
  • Working knowledge of MS Office & Windows OS
  • Prior experience with Computerized Maintenance Management Systems (CMMS) is preferred.
  • Performance management, problem solving & analytical skills.
  • Troubleshooting & Root Cause Analysis experience.
  • Working knowledge of electrical & mechanical parts of automation systems.
  • Experience in robotics, warehouse automation including automated material handling systems, and logistics automation systems a distinct advantage.
  • Customer Centricity
  • Ability to work in demanding and stressful situations to meet customer demands.
  • Positive can-do mentality to always look for opportunities.
  • Hands on approach to actively working on site for setting the standards of technical support.
  • Strong verbal and written communication skills.
  • Team management and development experience.
  • Support After Sales & Customer Service Team & Stakeholder Management.
Purpose of Role

  • The scope of responsibilities will include, but not limited to, on-site support, remote support, technical service, warranty management, annual maintenance contracts, and spare parts management.
  • Provide focused leadership ensuring that customers receive best-in-class service.
  • Manage a team of Residential Service / Mobile Robotics / Controls Engineers & Techs, on-site at one of our biggest project sites for a prominent customer.
  • Collaborate with Director of Customer Care & VP of Projects to support the after-sales strategy for Addverb and implement the same through objectives (targets), policies and initiatives to increase revenue & profitability for Addverb and improve customer satisfaction and loyalty.
  • Develop and optimize support and service processes, tools, and systems. Also align with the internal team for regular audits of systems as per standards and needs to retain our ISO certification compliances.
  • Negotiate, finalize, renew, and monitor service contracts with customers and partners to ensure smooth operations of automation equipment deployed at the customers sites.
  • Build & manage customer relationships to capture feedback and improve customer satisfaction levels.
  • Collaborate with cross-functional teams such as supply chain, purchasing, design, production, quality, product development, projects etc. to resolve issues and improve product/service quality and customer satisfaction.
  • Manage the mechanism for timely escalation of open issues and resolve escalations on priority basis to ensure high customer morale and satisfaction.
  • Work closely with the global after-sales team to ensure proper support is provided to the client at all times.
  • Develop, train, and motivate the after-sales team to achieve business objectives and targets while creating an inclusive and beneficial work culture.
  • Ensure that all the above responsibilities are achieved with the relevant safety standards being applied in all situations.
  • Schedule preventive and breakdown maintenance, and document and track maintenance records in CMMS.
  • Manage customer spare parts and reorder parts as needed to maintain a minimal threshold of spare parts.
  • Provide system health evaluation and analyze performance against established KPI.
  • Data mining as needed to identify top maintenance issues that need the most attention.
  • Provide weekly and monthly reports to the customer and stake holders.
Your role will also require you to:

  • Have experience working in a mission-critical, on-call environment is desirable
  • Have the ability and willingness to lift, lower and carry objects up to 15-30lbs, work from heights, climb ladders, and in confined spaces
  • Travel ~10-20% only as needed
  • Hold a valid driver’s license and a decent driving record with a car is preferred
Job Type: Full-time
Pay: $120,000.00 - $140,000.00 per year
Benefits:
  • 401(k)
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Health savings account
  • Life, LTD, AD&D insurance
  • Affluent Paid time off & Holidays
  • Professional development assistance
  • Relocation assistance