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Customer Success Project Manager Jobs in Kentucky

Equifax

Customer Success Manager

Louisville, KY · On-site

The Customer Success Manager is the trusted partner responsible for maximizing customer value and ... manages project execution). Customer Relationship & Growth Strategy (Retention & Expansion)

Equifax, Inc.

Customer Success Manager

Louisville, KY · On-site

The Customer Success Manager is the trusted partner responsible for maximizing customer value and ... manages project execution). Customer Relationship & Growth Strategy (Retention & Expansion)

iCIMS

Customer Success Manager

Frankfort, KY · On-site

$70K - $80K/yr

Coordinate internal resources for issue resolution and projects; escalate thoughtfully with clear ... Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

SHI GmbH

Customer Success Manager - VMware

Frankfort, KY · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Provide support and direction to project teams to ensure successful delivery and synchronization of ...

EDB

Principal Customer Success Manager

Frankfort, KY · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM ... Consistently contributes to CS team initiatives and projects * English Language Skills and ...

Shamrock Marketing Inc

Be Seen First

Bilingual Customer Success Specialist

Louisville, KY · On-site

$22 - $25/hr

Opportunity to learn sales, customer success, and account management * Direct visibility with company leadership * Long-term career opportunities for high performers Primary Responsibilities: The ...

Shamrock Marketing Inc

Be Seen First

Bilingual Customer Success Specialist

Louisville, KY · On-site

$22 - $25/hr

Opportunity to learn sales, customer success, and account management * Direct visibility with company leadership * Long-term career opportunities for high performers Primary Responsibilities: The ...

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Showing results 1-20

All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Kentucky

Customer Success Project Manager information

See Kentucky salary details

$28.2K

$72.1K

$121.6K

How much do customer success project manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success project manager in Kentucky is $72,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $86,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Kentucky? For Customer Success Project Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Kentucky look for? The top searched job categories for Customer Success Project Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Success Project Manager jobs? Cities in Kentucky with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Kentucky as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $72,143 per year, or $34.7 per hour.

Customer Success Project Manager

Vivid Impact

Louisville, KY • On-site

$50K - $55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Customer Success Project Manager

The Customer Success Project Manager is responsible for owning and executing all active jobs for assigned Vivid Impact customers, ensuring projects move accurately, efficiently, and on schedule from estimate through billing. This role serves as the primary point of contact for customers, blending project management, account management, and product expertise to deliver a best-in-class customer experience while driving operational excellence and profitable growth.

Schedule Details:

1st Shift: Monday - Friday, 8:00 AM - 5:00 PM.

This is an Onsite Position with remote work permitted on special occasions w/pre-approval from leadership.

Compensation Details:

$50,000 - $55,000 Base Salary + Additional Commission Opportunities.

Full-time employees are eligible for a comprehensive benefits package, including:

  • Paid Time Off (PTO)
  • Medical, dental, and vision insurance
  • Life insurance
  • Short-term disability coverage
  • 401(k) plan with company match
  • And more!

What You'll Do:

  • Serve as the primary point of contact for assigned customers, managing day-to-day communication and incoming calls.
  • Gather customer specifications, create job estimates, send quotes, and provide print-ready proofs for approval.
  • Manage all assigned jobs from order entry through production and billing, including digital storefront orders.
  • Maintain accurate job schedules, statuses, and documentation within EFI Epace.
  • Communicate proactively with customers regarding artwork approvals, production updates, issues, and timelines.
  • Coordinate with internal teams to ensure jobs are produced accurately, on time, and to quality standards.
  • Submit customer billing information accurately and in a timely manner.
  • Track and manage key performance indicators related to job volume, quality, billing, and revenue growth.
  • Build and maintain customer job catalogs to improve estimating speed and consistency.
  • Identify issues, problem-solve effectively, and follow through to resolution.

What We're Looking For:

  • Proven experience in project management, account management, or other high-performance, results-driven environments.
  • Experience managing multiple concurrent jobs or projects while meeting tight deadlines in a high-demand environment.
  • Strong customer service mindset with professional presence.
  • Strong technology aptitude, including workflow systems, automation tools, MS Excel, Smartsheet, or similar platforms.
  • Excellent verbal and written communication skills, with the ability to explain both technical and non-technical information.
  • Graphic communications or printing industry experience preferred.
  • Experience with EFI Epace preferred.
  • Bachelor's degree preferred.

Vivid Impact provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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