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Associate Customer Success Manager Jobs in Kentucky

Equifax

Customer Success Manager

Louisville, KY · On-site

The Customer Success Manager is the trusted partner responsible for maximizing customer value and driving account retention within an assigned portfolio of clients across their entire experience ...

Equifax, Inc.

Customer Success Manager

Louisville, KY · On-site

The Customer Success Manager is the trusted partner responsible for maximizing customer value and driving account retention within an assigned portfolio of clients across their entire experience ...

iCIMS

Customer Success Manager

Frankfort, KY · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

EDB

Principal Customer Success Manager

Frankfort, KY · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

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Showing results 1-20

All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Kentucky

Associate Customer Success Manager information

See Kentucky salary details

$16.1K

$46K

$80.8K

How much do associate customer success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for associate customer success manager in Kentucky is $46,024.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,000.00 and $56,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are the most commonly searched types of Customer Success Manager jobs in Kentucky? The most popular types of Customer Success Manager jobs in Kentucky are:
What are popular job titles related to Associate Customer Success Manager jobs in Kentucky? For Associate Customer Success Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Kentucky look for? The top searched job categories for Associate Customer Success Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Associate Customer Success Manager jobs? Cities in Kentucky with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Kentucky as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,024 per year, or $22.1 per hour.

CUSTOMER SUCCESS MANAGER

L2 Aviation Solutions, LLC

Erlanger, KY • On-site

Full-time

Posted 19 days ago

Job description

At L2 Aviation, we do far more than engineer, manufacture, and integrate aviation systems—we deliver confidence, reliability, and innovative solutions that keep our customers connected around the world. As a global leader in avionics integration and aerospace solutions, we partner with airlines, OEMs, MROs, suppliers, and operators to provide exceptional service throughout every stage of the customer journey.


As we continue to expand, we're looking for a Customer Success Manager who is passionate about building relationships, solving complex challenges, and creating an outstanding customer experience. If you're someone who thrives on connecting customers with the right solutions and enjoys working in a collaborative, fast-paced environment, we'd love to have you on our team.


WHY WORK WITH US:

  • L2 Aviation is a leading provider of worldwide aviation services that include aircraft engineering, aircraft modifications, aircraft parts sales and brokerage, aircraft wiring harness manufacturing, avionics product manufacturing and avionics design and integration represented by a world class team utilizing the latest in state-of-the-art technologies with the support of a highly skilled and experienced workforce.



WHY YOU’LL LOVE WORKING HERE:

  • At L2 Aviation, you'll have the opportunity to build meaningful customer relationships, collaborate with industry experts, and make a direct impact on the success of innovative aerospace programs within a growing, customer-focused organization. Here’s what makes our environment unique:
    • Be the Voice of the Customer: Build meaningful relationships while helping customers achieve success through innovative aviation solutions.
    • Make a Difference: Your work directly influences customer satisfaction, retention, and company growth.
    • Collaborative Culture: Partner with engineering, operations, sales, and executive leadership to solve complex challenges.
    • Professional Growth: Expand your skills within a growing global aerospace organization committed to employee development.
    • Innovation in Aviation: Join a company that is shaping the future of aircraft integration, connectivity, and customer service.


WHAT YOU WILL DO:

  • The Customer Success Manager serves as the primary advocate for our customers, ensuring they receive exceptional support, proactive communication, and strategic guidance throughout their partnership with L2 Aviation. This role goes beyond traditional customer service by strengthening customer relationships, coordinating cross-functional support, and identifying opportunities to enhance customer satisfaction, retention, and long-term growth. You will:


  • Serve as the primary point of contact for customer inquiries related to pricing, proposals, subscription services, order status, and general account support.
  • Build trusted relationships with customers by providing proactive communication and responsive service.
  • Advocate for customer needs internally to ensure timely issue resolution and exceptional service delivery.
  • Partner with Account Management to strengthen existing customer relationships and identify growth opportunities.
  • Develop and implement customer retention strategies that strengthen long-term partnerships and support revenue growth.
  • Coordinate cross-functional teams including Engineering, Operations, Planning, Logistics, and Sales to deliver customer solutions.
  • Lead customer-facing initiatives and coordinate meetings, project updates, and technical discussions.
  • Gather customer feedback and recommend process improvements, new services, and product enhancements.
  • Process customer purchase orders, sales order entry, tracking, and related ERP transactions.
  • Support proposal development and customer response management.
  • Assist Sales and Marketing with trade shows, conferences, customer events, and promotional activities.
  • Maintain accurate customer information within CRM and ERP systems.
  • Ensure compliance with customer service Standard Operating Procedures (SOPs).
  • Recommend improvements to templates, workflows, customer communications, and internal processes.
  • Support continuous improvement initiatives that enhance customer experience and operational efficiency.
  • Perform additional duties as assigned by department management.



WHAT YOU BRING:

  • You’ll thrive in this role if you bring:
    • Bachelor's degree in Business, Communications, Marketing, Information Systems, Customer Success, or related field preferred (equivalent experience considered).
    • 7+ years of customer service, customer success, or client support experience.
    • 5+ years of customer relationship management or account management experience preferred.
    • Working knowledge of the aviation, aerospace, or technical services industry preferred.
    • Experience working with cross-functional engineering or technical teams highly desirable.
    • Strong customer-first mindset with exceptional relationship-building skills.
    • Excellent written, verbal, and interpersonal communication skills.
    • Strong organizational skills with the ability to manage multiple priorities simultaneously.
    • Experience utilizing CRM and ERP systems to manage customer information and business processes.
    • Proficiency in Microsoft Office Suite including Outlook, Excel, Word, Teams, and SharePoint.
    • Technical writing or document editing experience is a plus.
    • Strong problem-solving abilities and the ability to remain calm under pressure.
    • Ability to travel occasionally for customer meetings, company events, and industry conferences.
    • Ability to read, write, and speak English fluently.
    • Must submit to and pass pre-employment drug testing and any applicable company/FAA Drug and Alcohol Abuse Program that may be required.
    • Must be able to pass required background checks, including a 10-year TSA check if airport access or badging is required.



**DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS ABOVE**

Due to the heavy volume of replies we receive; we respectfully cannot accept resumes which are received by fax nor individual inquiries by phone.


This position is not open to agencies or recruiting firms.


L2 Aviation is an equal opportunity employer and promotes a drug-free environment. A COMPLETE BACKGROUND CHECK IS REQUIRED FOR CONSIDERATION OF THIS POSITION.