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Customer Experience Project Manager Jobs in Virginia

... on experience, qualifications, geographic location, and other job-related factors. Competencies Interpersonal Skills Customer Service Decision Making/Judgment Project Management Delivering High ...

PROJECT MANAGER

Charlottesville, VA · On-site

$91K - $156K/yr

... on experience, qualifications, geographic location, and other job-related factors. Competencies Interpersonal Skills Customer Service Decision Making/Judgment Project Management Delivering High ...

Project Manager

Fairfax, VA · On-site

$120K - $140K/yr

Everforth ECS is seeking an experienced Project Manager to work in a hybrid remote/on-site capacity ... Serve as the primary project manager and customer interface for assigned government programs.

PROJECT MANAGER

Winchester, VA · On-site

$91K - $156K/yr

... on experience, qualifications, geographic location, and other job-related factors. Competencies Interpersonal Skills Customer Service Decision Making/Judgment Project Management Delivering High ...

... on experience, qualifications, geographic location, and other job-related factors. Competencies Interpersonal Skills Customer Service Decision Making/Judgment Project Management Delivering High ...

We're hiring for an experienced Project Manager. We're looking for reliable and hard-working individuals that take pride in their work. Responsibilities: * Manage multiple federal construction ...

We are seeking an experienced Project Manager to support a government customer in Fairfax, VA. The Project Manager will coordinate day-to-day project execution for data science initiatives, manage ...

We help businesses across the globe to enhance their customer engagement and experience. From our ... As an experienced Project Manager you will be adept at managing, overseeing and delivering multiple ...

We help businesses across the globe to enhance their customer engagement and experience. From our ... As an experienced Project Manager you will be adept at managing, overseeing and delivering multiple ...

We help businesses across the globe to enhance their customer engagement and experience. From our ... As an experienced Project Manager you will be adept at managing, overseeing and delivering multiple ...

Conduct quality control inspections and ensure customer satisfaction Requirements * 3-5 years of experience in restoration, mitigation, or construction project management * Strong knowledge of water ...

Project Manager

Roanoke, VA · On-site

$63K - $90K/yr

  • Medical

  • Dental

  • PTO

Job brief We are looking for an experienced Project Manager with VDOT experience to manage organization of key client projects. What does a Project Manager do? As our project manager, your job will ...

Project Manager

Mount Crawford, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Project Manager

Chantilly, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Project Manager

Manassas, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Project Manager

Ivy, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Project Manager

Ashburn, VA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Project Manager

Harrisonburg, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Amteck is seeking an experienced Project Manager to lead complex electrical construction projects ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Showing results 41-60

Customer Experience Project Manager information

See Virginia salary details

$36.2K

$90.1K

$113K

How much do customer experience project manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer experience project manager in Virginia is $90,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $103,600.00 per year, depending on experience, location, and employer.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

What are popular job titles related to Customer Experience Project Manager jobs in Virginia?

For Customer Experience Project Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Virginia look for?

The top searched job categories for Customer Experience Project Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Experience Project Manager jobs?

Cities in Virginia with the most Customer Experience Project Manager job openings:

Infographic showing various Customer Experience Project Manager job openings in Virginia as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $90,148 per year, or $43.3 per hour.

$91K - $156K/yr

Full-time

Posted 14 days ago


Job description

Position Summary

Branch is searching for an experienced, detail-oriented and organized Project Manager to join our well-established, growing company. The Project Manager advises on all operational and management activities on projects they are responsible for. This position works closely with the project leadership and staff to ensure overall direction, completion, and financial outcome of assigned projects. Oversees or participates in the allocation of resources to ensure a safe, timely, and quality project while meeting all project goals. The Project Manager is the primary contact with owner's representative(s), subcontractors, suppliers and other company departments/personnel and pursues exemplary business relationships.  

Duties/Responsibilities
  • Assist in managing, training, and mentoring the PE staff
  • Assist and advise on business functions including workforce management, contracting strategies, and financial management
  • Support preconstruction activities including design-build procurement
  • Assist in develops new business opportunities relative to a client or group of clients and fosters positive owner relationships
  • Authority on contract between the Owner, GC, etc. and the Company to ensure effective project administration
  • Responsible for all aspects of the project's contract management, planning, scheduling, budget, quality, safety, and employee development
  • Responsible for profit margins and fully manages all financial aspects of assigned construction project(s)
  • Collaboratively aid in the timely drafting and execution of subcontracts and purchase orders
  • Review and approve monthly subcontractor pay requisitions
  • Responsible for schedule development and updates in conjunction with the project staff
Duties/Responsibilities Cont.
  • Responsible for preparation of monthly project financial projections and reports
  • Prepare and review payment requisitions, communicate changes, and reports project financial status monthly
  • Develop an effective plan and schedule in conjunction with the Superintendent for constructing the project and helps determine the means and methods necessary to meet project goals
  • Adhere to the terms of the contract, assures quality, minimizes costs, and promotes safety
Qualifications

Required Qualifications/Education: 

  • Associates degree in civil engineering, construction management, or related field
  • 5 or more years of industry Project Management experience (Project Engineer experience does not count) in site work including individual projects over $20M+
  • Experience using P6 scheduling software, MS Office, Financial software and/ or Project Management software
  • Must have PM experience running multiple projects at one time
  • Has managed multiple site projects
  • Proven experience managing project teams to successful outcomes

Preferred Qualifications/Education:

  • Bachelor's Degree in Engineering/Construction or related field
  • Design-Build experience
Compensation Data

Salary Min: $91,266

Salary Max: $156,470

Actual compensation will be determined based on experience, qualifications, geographic location, and other job-related factors.

Competencies
Interpersonal Skills
Customer Service
Decision Making/Judgment
Project Management
Delivering High Quality Work
Travel

This position requires frequent field visits, 50% field and 50% office or as necessary.

Supervisory Responsibility

Directly supervises two to three employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear.  The employee is required to use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position which will typically involve 40+ hours a week.

AAP/EEO Statement

It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or status as a veteran, or any other basis protected by applicable federal, state or local law, with respect to recruitment, hiring, training, promotion, and other terms and condition of employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.