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Customer Experience Project Manager Jobs in Virginia

Modern Remodeling, Inc.

Project Manager

Manassas, VA · On-site

$50K - $65K/yr

Our primary focus is providing each customer with a positive experience throughout the life cycle of their project. We are looking for a Project Manager to join our Team who is knowledgeable ...

Sd Solutions LLC

Project Manager

Springfield, VA · On-site

Position SummarySD Solutions is seeking an experienced Project Manager to serve as the Key Personnel supporting the Transportation Security Administration's (TSA) Real Estate Management Division ...

Nightwing

Project Manager

Sterling, VA · On-site

They are seeking an experienced Project Manager to support a significant software development ... customers. Founded in 2024, the company is headquartered in Sterling, USA, with a team of 1001-5000 ...

Nwis

Project Manager

Sterling, VA · On-site

$122K - $253K/yr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the ... Nightwing is seeking an experienced Project Manager to support a software development effort of ...

Nightwing

Project Manager

Sterling, VA · On-site

$122K - $253K/yr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the ... Nightwing is seeking an experienced Project Manager to support a software development effort of ...

The Branch Group

PROJECT MANAGER

Glen Allen, VA · On-site

$91K - $156K/yr

... on experience, qualifications, geographic location, and other job-related factors. Competencies Interpersonal Skills Customer Service Decision Making/Judgment Project Management Delivering High ...

D2 Government Solutions

Project Manager

Arlington, VA · On-site

Position Overview D2 Government Solutions is seeking an experienced Project Manager to lead the ... This role oversees contract execution, staffing, quality assurance, reporting, customer engagement ...

Hopkins | Lacy

PROJECT MANAGER

Charlottesville, VA

$91K - $156K/yr

... on experience, qualifications, geographic location, and other job-related factors. Competencies Interpersonal Skills Customer Service Decision Making/Judgment Project Management Delivering High ...

The Branch Group

PROJECT MANAGER

Glen Allen, VA · On-site

$91K - $156K/yr

... on experience, qualifications, geographic location, and other job-related factors. Competencies Interpersonal Skills Customer Service Decision Making/Judgment Project Management Delivering High ...

The Branch Group

PROJECT MANAGER

Charlottesville, VA · On-site

$91K - $156K/yr

... on experience, qualifications, geographic location, and other job-related factors. Competencies Interpersonal Skills Customer Service Decision Making/Judgment Project Management Delivering High ...

VTG

Project Manager

Fairfax, VA · On-site

We are seeking an experienced Project Manager to support a government customer in Fairfax, VA. The Project Manager will coordinate day-to-day project execution for data science initiatives, manage ...

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Showing results 21-40

All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Virginia

Customer Experience Project Manager information

See Virginia salary details

$36.2K

$90.1K

$113K

How much do customer experience project manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer experience project manager in Virginia is $90,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $103,600.00 per year, depending on experience, location, and employer.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

What are popular job titles related to Customer Experience Project Manager jobs in Virginia?

For Customer Experience Project Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Virginia look for?

The top searched job categories for Customer Experience Project Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Experience Project Manager jobs?

Cities in Virginia with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Virginia as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $90,148 per year, or $43.3 per hour.

Patents Customer Experience (CX) Specialist

US Department of Commerce

Alexandria, VA • On-site

$19 - $23.75/hr

Other

Posted 3 days ago

New

U.S. Department Of Commerce rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

120th of 846 rated public administrative organizations

Job description

Job Title

The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per calendar year.

The individual selected for this position will be…

  • Managing customer experience activities, including survey administration, dashboard monitoring, results analysis, and preparation of reports to inform decision-making.
  • Leading customer experience projects that use quantitative and qualitative data to identify customer pain points, trends, and root causes affecting service delivery and customer satisfaction.
  • Interpreting policies, guidance, and reporting requirements to support the implementation, tracking, evaluation, and documentation of customer experience initiatives and performance measures.
  • Coordinating with internal stakeholders to identify, prioritize, and assist in resolving customer experience issues that affect products and service outcomes.

What U.S. Department Of Commerce employees say

Pay

Hours and flexibility

Workplace

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