ZipRecruiter

Log In

1

Customer Experience Project Manager Jobs in Virginia

Beyond SOF

Project Manager

Richmond, VA · On-site

The client is seeking a Project Manager with extensive experience in server migration to cloud hosting. The Project Manager will oversee project scope, schedule, and budget, providing weekly or ...

NuSource, LLC

Project Manager

Alexandria, VA · Hybrid

With over 500 combined employees, NuSource leverages the experience and expertise of our parent ... Preparing and tracking customer submittals (drawing and procedures) * Reviewing material invoices ...

Mpr Associates

Project Manager

Alexandria, VA · On-site

With over 500 combined employees, NuSource leverages the experience and expertise of our parent ... Preparing and tracking customer submittals (drawing and procedures) * Reviewing material invoices ...

B&G Construction LLC

Be Seen First

Project Manager

Manassas, VA · On-site

... CRM such as Builder Trend. Requirements · 5+ years of experience as Project Manager · A valid driver's license · Be able to travel within Northern Virginia · Be proficient with a computer · ...

next page

Showing results 1-20

All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Virginia

Customer Experience Project Manager information

See Virginia salary details

$36.2K

$90.1K

$113K

How much do customer experience project manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer experience project manager in Virginia is $90,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $103,600.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A customer experience project manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and industry. Salaries can increase with certifications, leadership skills, and familiarity with customer experience tools like CRM systems.

What are the 4 types of project managers?

In project management, four common types are functional, projectized, matrix, and hybrid managers. Functional managers work within specific departments, projectized managers lead projects independently, matrix managers share authority across functions and projects, and hybrid managers combine elements of these styles. For a Customer Experience Project Manager, understanding these types helps in navigating organizational structures and stakeholder management.

How does a Customer Experience Project Manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a Customer Experience Project Manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What does a customer project manager do?

A customer experience project manager oversees initiatives to improve customer satisfaction by coordinating cross-functional teams, managing project timelines, and ensuring delivery of solutions that meet client needs. They analyze customer feedback, develop strategies, and use tools like project management software to track progress. Strong communication, problem-solving skills, and knowledge of customer service processes are essential for success in this role.

Can I make 100k as a project manager?

Customer Experience Project Managers can earn $100,000 or more annually, especially with several years of experience, certifications like PMP, and managing large or complex projects. Salaries vary based on industry, location, and company size, with higher earnings typically found in metropolitan areas and in roles requiring advanced skills or leadership responsibilities.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a Customer Experience Project Manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
What are popular job titles related to Customer Experience Project Manager jobs in Virginia? For Customer Experience Project Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Experience Project Manager jobs in Virginia look for? The top searched job categories for Customer Experience Project Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Experience Project Manager jobs? Cities in Virginia with the most Customer Experience Project Manager job openings:
Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Virginia as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $90,148 per year, or $43.3 per hour.
MEP Project Manager

MEP Project Manager

TRC Talent Solutions

Manassas, VA

$90K - $150K/yr

Full-time

Posted 17 days ago

Job description

TRC Talent Solution looking for a Project Manager for our client in Manassas, VA

Overview:

PMs must have the ability to manage projects from start to finish, while leading a team of engineers at a high level. Experience with project financials, reporting, invoicing, procurement, drafting change orders, and coordination with customers.

Responsibilities:

  • Accountable for project margin and takes steps to increase the financial health of the project.

  • Establish schedule for projects and carefully monitors project for completion.

  • Accurately forecasting resources of their projects.

  • Review and monitor potential sources of risk and strategies for mitigation.

  • Presents Project Schedule, Scope, and Resource Plan to divisional Director/Group Manager.

  • Responsible for project financials including but not limited to:

    • Project Financial Reporting

      • Cost projections/cash flow reporting

    • Monthly job Invoicing

    • Quantify and draft change orders

  • Enforces quality plans for projects and monitors projects for quality throughout the project lifecycle.

  • Serves as the primary commercial contact for customers.

  • Manages large projects and/or multiple concurrent projects.

  • Determine causes of deviations from the project plan or schedule and the recommended corrective actions.

  • Capable of negotiating Terms & Conditions with customers.

  • Provide technical guidance to project team when required.

  • Enforce use of engineering standards.

  • Contributes to development of tools that facilitate project management.

  • Participates and contributes to QMS.

  • Demonstrates excellent communications, planning, organization, leadership, and motivation skills.

  • Demonstrates the ability to balance project finances, customer satisfaction, and team development.

Qualifications:

  • At least 3-5 years of project leadership experience – project management or technical lead

  • Experience organizing, scheduling, and leading meetings with internal teams and customers

  • Experience coordinating with general contractors and end clients

  • Microsoft Office (Word and Excel)

  • Microsoft Project 

Additional Qualifications considered a plus:

  • Electrical low voltage installation and subcontractor management experience

  • Basic understanding of HVAC systems in large building automation systems

  • Basic understanding of sequence of operations and P&IDs for HVAC and plant utilities

  • Basic understanding of instrumentation and control valves for HVAC systems

  • Building automation and/or industrial controls experience (Rockwell, Schneider, AVEVA, Inductive Automation) is a plus

  • Onsite commissioning experience is a plus.