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Customer Experience Project Manager Jobs in Virginia

Beyond SOF

Project Manager

Richmond, VA · On-site

The client is seeking a Project Manager with extensive experience in server migration to cloud hosting. The Project Manager will oversee project scope, schedule, and budget, providing weekly or ...

NuSource, LLC

Project Manager

Alexandria, VA · Hybrid

With over 500 combined employees, NuSource leverages the experience and expertise of our parent ... Preparing and tracking customer submittals (drawing and procedures) * Reviewing material invoices ...

Mpr Associates

Project Manager

Alexandria, VA · On-site

With over 500 combined employees, NuSource leverages the experience and expertise of our parent ... Preparing and tracking customer submittals (drawing and procedures) * Reviewing material invoices ...

Terra Stoneworks

Project Manager

Sterling, VA

$100K/yr

Identify opportunities to improve project processes, communication, and customer experience ... Qualifications: * 3+ years of project management, construction coordination, account management, or ...

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Customer Experience Project Manager information

See Virginia salary details

$36.2K

$90.1K

$113K

How much do customer experience project manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer experience project manager in Virginia is $90,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $103,600.00 per year, depending on experience, location, and employer.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

What are popular job titles related to Customer Experience Project Manager jobs in Virginia?

For Customer Experience Project Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Virginia look for?

The top searched job categories for Customer Experience Project Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Experience Project Manager jobs?

Cities in Virginia with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Virginia as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $90,148 per year, or $43.3 per hour.

Experienced Project Manager

American Made Signs

Charlottesville, VA • On-site

$19 - $22/hr

Full-time

Retirement

Re-posted 6 days ago

Job description

American Made Signs is hiring an experienced project manager. Our company is a full service sign company who handles large clients and corporate accounts all across Virginia.
Your duties include by not limited to:

-Answering Phones
-Managing Job Projects
-Quoting/Invoicing
-Ordering Materials

Requirements:

-Experience in Project Management
-Experience in Customer Service and/or Phones/Quoting
This position will be at our Charlottesville location. There may be times that you may need to go to the Culpeper location. However company vehicles are supplied. Please submit a full resume to be considered. Those with little information or no resumes will not be looked at.

Company Description

American Made Signs is a professional company who covers the entire State of Virginia. We are in a growth stage and expanding our company as we recently merged with another sign company. We now have 4 active locations across Virginia and also handle a franchise national account across the US.