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Customer Experience Project Manager Jobs in Virginia

Beyond SOF

Project Manager

Richmond, VA · On-site

The client is seeking a Project Manager with extensive experience in server migration to cloud hosting. The Project Manager will oversee project scope, schedule, and budget, providing weekly or ...

NuSource, LLC

Project Manager

Alexandria, VA · Hybrid

With over 500 combined employees, NuSource leverages the experience and expertise of our parent ... Preparing and tracking customer submittals (drawing and procedures) * Reviewing material invoices ...

Mpr Associates

Project Manager

Alexandria, VA · On-site

With over 500 combined employees, NuSource leverages the experience and expertise of our parent ... Preparing and tracking customer submittals (drawing and procedures) * Reviewing material invoices ...

Terra Stoneworks

Project Manager

Sterling, VA

$100K/yr

Identify opportunities to improve project processes, communication, and customer experience ... Qualifications: * 3+ years of project management, construction coordination, account management, or ...

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Customer Experience Project Manager information

See Virginia salary details

$36.2K

$90.1K

$113K

How much do customer experience project manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer experience project manager in Virginia is $90,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $103,600.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Project Manager jobs in Virginia?

For Customer Experience Project Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Virginia look for?

The top searched job categories for Customer Experience Project Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Experience Project Manager jobs?

Cities in Virginia with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $90,148 per year, or $43.3 per hour.

Customer Success Project Manager

Charlottesville, VA • On-site

TwinThread
Software Development • 1 - 10 employees
Learn more about TwinThreadexternal

$110 - $140/hr

Other

Posted 6 days ago

Job description

Customer Success Project Manager

Location: Halifax, Nova Scotia preferred; flexible for the right candidate.

About TwinThread

We are a team of industrial software technology veterans solving really hard data science and machine learning challenges. Our clients are Fortune 500 companies you have definitely heard of. We're VC backed, growing like crazy, and searching for a great Customer Success Project Manager to help our customers achieve their goals while helping TwinThread profitably grow.

The 30% efficiency rate gap between best-in-class and average factories represents a huge growth opportunity. TwinThread’s platform enables industrial OEMs, manufacturers, and service providers to drastically improve their efficiency by taking action on insights enabled by machine learning.

What does that mean? Consider a Fortune 500 company with 1,000 mechanically identical assembly lines, some performing really well, others not as much. Performance variations might be explained by any number of factors. Often, these factors can be adjusted which leads to massive efficiency gains, but it’s difficult to pinpoint exactly what changes should be made and what those change effects will be.

Enter TwinThread. Our platform enables users to first, through automated ML (rapidly combing through terabytes of data), identify opportunities for improvement, analyze change impact, and implement them, all through a visual programming IDE saving a typical customer millions of dollars annually.

Are you excited to help our customers achieve game-changing results in record time via solid project management? If you're a self‑motivated individual and are looking for a fun, rapidly growing tech start‑up, this is the job for you.

Job Description

We are looking for a Customer Success Project Manager to coordinate all TwinThread implementations ensuring they deliver on time and on budget while meeting customer expectations. We are looking for a proven implementation project manager. The ideal candidate will take the lead in optimizing our customer success implementation structure to ensure rapidly delivered customer results; with repeatable, ever more efficient outcomes. Day‑to‑day, you will project manage each of our customer projects, including backlog management, overall schedule management, customer communications, and internal team coordination. Your key points of contact will be our customer success consultants and our customers. You are adaptable, organized, data‑driven, and a clear communicator of both good and bad news. You are the ultimate team player who understands the mission is both customer and company success. You are passionate about applying your project management skills in an adaptive start‑up environment.

Daily Responsibilities
  • Manage all customer success projects including:
    • Maintain project schedules, both initial and ongoing
    • Work Breakdown
    • Backlog Management
    • Customer Coordination
    • Internal team communications
    • Risk Mitigation
    • Status Updates
    • Escalations
  • Develop templates and best practices to ensure the best, most rapid results
Required Experience
  • 10+ years of high tech project management experience
  • PMP certified
  • Bachelor’s Degree or higher
  • Strong analytical skills
Ideal Experience
  • Experience with industrial automation or machine learning solutions
  • Experience project managing SAAS projects
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