Program Manager
Continental, OH · On-site
$175K - $200K/yr
A-TEK is seeking an experienced Program Manager to lead and oversee a portfolio of business ... customer engagement while ensuring successful delivery of all contract requirements. This ...
Program Manager
Continental, OH · On-site
$175K - $200K/yr
A-TEK is seeking an experienced Program Manager to lead and oversee a portfolio of business ... customer engagement while ensuring successful delivery of all contract requirements. This ...
Program Manager
$175K - $200K/yr
A-TEK is seeking an experienced Program Manager to lead and oversee a portfolio of business ... customer engagement while ensuring successful delivery of all contract requirements. This ...
Program Manager
$175K - $200K/yr
A-TEK is seeking an experienced Program Manager to lead and oversee a portfolio of business ... customer engagement while ensuring successful delivery of all contract requirements. This ...
Customer Experience Manager
Reynoldsburg, OH · On-site
$14 - $17.50/hr
Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...
Customer Experience Manager
Reynoldsburg, OH · On-site
$14 - $17.50/hr
Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...
Program Manager Position
$65K - $75K/yr
BrightStar Care of Columbus is looking for an experienced Program Manager to oversee our Ohio Medicaid, OhioRise, and DODD home care programs. This full-time in-office position offers the opportunity ...
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Program Manager Position
$65K - $75K/yr
BrightStar Care of Columbus is looking for an experienced Program Manager to oversee our Ohio Medicaid, OhioRise, and DODD home care programs. This full-time in-office position offers the opportunity ...
Experience supporting CAHPS/HCAHPS or other patient experience programs. * Familiarity with ... Customer Experience Management Consultant, Qualtrics (Patient Experience Implementation) Our ...
Experience supporting CAHPS/HCAHPS or other patient experience programs. * Familiarity with ... Customer Experience Management Consultant, Qualtrics (Patient Experience Implementation) Our ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Position: Customer Experience Manager - Platinum Accounts General Purpose The Customer Experience Manager plays a pivotal role in leading customer experience operations while driving sales ...
Position: Customer Experience Manager - Platinum Accounts General Purpose The Customer Experience Manager plays a pivotal role in leading customer experience operations while driving sales ...
Customer Experience Manager
Hilliard, OH · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Hilliard, OH · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Position: Customer Experience Manager - Platinum Accounts General Purpose The Customer Experience Manager plays a pivotal role in leading customer experience operations while driving sales ...
Position: Customer Experience Manager - Platinum Accounts General Purpose The Customer Experience Manager plays a pivotal role in leading customer experience operations while driving sales ...
Experience supporting CAHPS/HCAHPS or other patient experience programs. * Familiarity with ... Customer Experience Management Consultant, Qualtrics (Patient Experience Implementation) Our ...
Experience supporting CAHPS/HCAHPS or other patient experience programs. * Familiarity with ... Customer Experience Management Consultant, Qualtrics (Patient Experience Implementation) Our ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Experience supporting CAHPS/HCAHPS or other patient experience programs. * Familiarity with ... Customer Experience Management Consultant, Qualtrics (Patient Experience Implementation) Our ...
Experience supporting CAHPS/HCAHPS or other patient experience programs. * Familiarity with ... Customer Experience Management Consultant, Qualtrics (Patient Experience Implementation) Our ...
Customer Experience Manager
Medina, OH · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Medina, OH · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Cambridge, OH · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Cambridge, OH · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Whitehall, OH · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Whitehall, OH · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Implementation experience. * Program/Project Management experience. * RPA, OCR, Enterprise Architecture, technical solutions implementations and Change Management. Job Duties: * Manages day-to-day ...
Implementation experience. * Program/Project Management experience. * RPA, OCR, Enterprise Architecture, technical solutions implementations and Change Management. Job Duties: * Manages day-to-day ...
Customer Experience Specialist
$16.50 - $20.75/hr
Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Employee discounts and perks program
Customer Experience Specialist
$16.50 - $20.75/hr
Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Employee discounts and perks program
Customer Experience Program Manager information
See Ohio salary details
$8.46 - $15.04
1% of jobs
$15.04 - $21.63
5% of jobs
$21.63 - $28.21
9% of jobs
$33.98 is the 25th percentile. Wages below this are outliers.
$28.21 - $34.80
11% of jobs
$34.80 - $41.39
11% of jobs
$41.39 - $47.97
12% of jobs
The median wage is $48.55 / hr.
$47.97 - $54.56
18% of jobs
$60.59 is the 75th percentile. Wages above this are outliers.
$54.56 - $61.14
9% of jobs
$61.14 - $67.73
5% of jobs
$67.73 - $74.31
11% of jobs
$74.31 - $80.90
8% of jobs
$8
$51
$80
How much do customer experience program manager jobs pay per hour?
As of May 28, 2026, the average hourly pay for customer experience program manager in Ohio is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $34.28 and $66.06 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?
To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.
How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?
A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What does a Customer Experience Program Manager do?
A Customer Experience Program Manager oversees initiatives aimed at improving the overall experience customers have with a company's products or services. They gather and analyze customer feedback, design and implement customer-focused programs, and collaborate with different departments to ensure consistent and high-quality interactions. Their goal is to increase customer satisfaction, loyalty, and advocacy by identifying pain points and driving continuous improvements across the customer journey.
What is the difference between Customer Experience Program Manager vs Customer Service Manager?
| Aspect | Customer Experience Program Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Designing and improving overall customer experience strategies | Managing customer service teams and daily support operations |
| Skills & Certifications | Customer experience, project management, data analysis | Customer service, team leadership, conflict resolution |
| Work Environment | Cross-departmental, strategic planning | Customer support centers, call centers |
| Industry Usage | Retail, tech, finance, healthcare | Retail, hospitality, telecom, banking |
The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.
What are popular job titles related to Customer Experience Program Manager jobs in Ohio? For Customer Experience Program Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Ohio look for? The top searched job categories for Customer Experience Program Manager jobs in Ohio are:
What cities in Ohio are hiring for Customer Experience Program Manager jobs? Cities in Ohio with the most Customer Experience Program Manager job openings:
$175K - $200K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 7 days ago
Job description
Empower, Innovate, Impact! At Team A-TEK, we EMPOWER people to drive INNOVATION that IMPACTS mission!
A-TEK operates at the intersection of mission and innovation by applying our deep domain expertise across the federal markets. Embracing our digital-first strategy, A-TEK provides enhanced capabilities in application development, digital transformation, enterprise IT, and scientific services. Our solutions are designed to modernize, automate, secure, protect, and enhance the operations of our federal clients, ensuring they stay ahead in a rapidly evolving digital landscape.
Our work is fueled by a passion to serve our clients' needs and to protect the safety and welfare of Americans. That passion shapes how we nurture our most valuable asset - Our Employees. A-TEK actively cultivates the talent that drives our success and fosters a creative, challenging, and mission-driven work environment for current and future employees.
A-TEK is seeking an experienced Program Manager to lead and oversee a portfolio of business intelligence, reporting, and web development initiatives. The Program Manager will provide overall program leadership, resource management, staffing oversight, risk management, and customer engagement while ensuring successful delivery of all contract requirements.
This individual will serve as the senior management lead responsible for project oversight, reporting, staffing coordination, budget management, issue resolution, and quality assurance across multiple concurrent technical initiatives.
The ability to obtain/retain a Public Trust level clearance is required for consideration.
Key Responsibilities
Required Qualifications
Desired Qualifications
Compensation:
Candidates may use tools (including AI) for proofreading or formatting; however, using any tool to fabricate, exaggerate, or misrepresent qualifications, experience, or work product is not permitted. We may assess application materials for job-related technical depth, internal consistency, and demonstrated hands-on experience, including through follow-up questions, skills assessments, or reference checks. Verification of education may be requested before or during the hiring process.
For security and identity verification purposes, participants may be asked to temporarily disable virtual backgrounds during portions of the call.
Misrepresentation or falsification may result in removal from further consideration. Candidates who need a reasonable accommodation in the application or interview process may request one.
A-TEK, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected Veteran status.
A-TEK operates at the intersection of mission and innovation by applying our deep domain expertise across the federal markets. Embracing our digital-first strategy, A-TEK provides enhanced capabilities in application development, digital transformation, enterprise IT, and scientific services. Our solutions are designed to modernize, automate, secure, protect, and enhance the operations of our federal clients, ensuring they stay ahead in a rapidly evolving digital landscape.
Our work is fueled by a passion to serve our clients' needs and to protect the safety and welfare of Americans. That passion shapes how we nurture our most valuable asset - Our Employees. A-TEK actively cultivates the talent that drives our success and fosters a creative, challenging, and mission-driven work environment for current and future employees.
A-TEK is seeking an experienced Program Manager to lead and oversee a portfolio of business intelligence, reporting, and web development initiatives. The Program Manager will provide overall program leadership, resource management, staffing oversight, risk management, and customer engagement while ensuring successful delivery of all contract requirements.
This individual will serve as the senior management lead responsible for project oversight, reporting, staffing coordination, budget management, issue resolution, and quality assurance across multiple concurrent technical initiatives.
The ability to obtain/retain a Public Trust level clearance is required for consideration.
Key Responsibilities
- Lead overall program execution and delivery for all support services
- Serve as primary interface with leadership, including Contracting Officer (CO), Oversight Manager (OM), and Technical Monitors (TM)
- Manage staffing, scheduling, task assignments, and contractor performance
- Oversee deliverables, reporting, risk management, and issue resolution
- Develop and maintain resource management plans and operational procedures
- Supervise technical teams supporting business intelligence reporting, web development, and data analysis activities
- Ensure quality assurance standards are implemented across all work products
- Support staff development, mentoring, and training initiatives
- Coordinate program communications and executive-level reporting
- Ensure projects remain on schedule, within scope, and aligned with agency's mission objectives
Required Qualifications
- Minimum 10 years of project/program management experience or PMP certification
- Minimum 5 years supervising teams of 5 or more personnel
- Minimum 8 years managing information technology projects
- Minimum 5 years of progressive experience in:
- Data mapping
- Data transformations
- Data profiling
- File conversions
- Data analysis
- Demonstrated experience leading large, complex technology projects for Financial services organizations
- Strong written and verbal communication skills
- Experience managing budgets, schedules, staffing, and risk mitigation activities
- Ability to communicate effectively with executive stakeholders and technical teams
Desired Qualifications
- Experience supporting FDIC or other federal financial regulatory agencies
- Experience managing business intelligence/reporting programs
- Familiarity with WebFOCUS, Tableau, SQL Server, and Oracle environments
- Experience supporting Agile and modern software development methodologies
Compensation:
- Salary Range: $175,000 - $200,000 annually (The salary range provided is a good-faith estimate and may vary based on the candidate's experience, education, certifications, and geographic market.)
- Benefits: Health, dental, and vision insurance; 401(k) with employer match; paid time off; professional development opportunities.
Candidates may use tools (including AI) for proofreading or formatting; however, using any tool to fabricate, exaggerate, or misrepresent qualifications, experience, or work product is not permitted. We may assess application materials for job-related technical depth, internal consistency, and demonstrated hands-on experience, including through follow-up questions, skills assessments, or reference checks. Verification of education may be requested before or during the hiring process.
For security and identity verification purposes, participants may be asked to temporarily disable virtual backgrounds during portions of the call.
Misrepresentation or falsification may result in removal from further consideration. Candidates who need a reasonable accommodation in the application or interview process may request one.
A-TEK, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected Veteran status.