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Customer Experience Program Manager Jobs in Ohio

S R International, Inc.

Program Manager

Columbus, OH · On-site

Program Manager Job Code: OH 808107 Client: State of Ohio - Department of Children and Youth (DCY ... experience and domain knowledge have enabled us to provide innovative solutions to our customers.

TTC, Inc.

Program Manager

Dayton, OH · On-site

Top-Secret SCI TTC is seeking an experienced Program Manager in support of a prospective federal ... Define MILCON requirements; interface with the mission customer and external agencies; manage the ...

LexisNexis

Customer Experience Manager

Springboro, OH · On-site

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

RELX

Customer Experience Manager

Dayton, OH · On-site +1

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

RELX Group plc

Customer Experience Manager

Springboro, OH · On-site

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

LexisNexis

Customer Experience Manager

Dayton, OH · On-site +1

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

Five Below

Customer Experience Manager

Pickerington, OH · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

New

Five Below

Customer Experience Manager

Cincinnati, OH · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Cisco

Customer Experience Manager

Richfield, OH

MEET THE TEAM At Cisco Customer Experience (CX), our mission is to put customers at the center of ... Exempt employees participate in Cisco's flexible vacation time off program, which has no defined ...

Cisco

Customer Experience Manager

Richfield, OH · On-site

MEET THE TEAM At Cisco Customer Experience (CX), our mission is to put customers at the center of ... Exempt employees participate in Cisco's flexible vacation time off program, which has no defined ...

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Showing results 21-40

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Ohio

Customer Experience Program Manager information

See Ohio salary details

$8

$51

$80

How much do customer experience program manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer experience program manager in Ohio is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $34.28 and $66.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Ohio? For Customer Experience Program Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Ohio look for? The top searched job categories for Customer Experience Program Manager jobs in Ohio are:
What cities in Ohio are hiring for Customer Experience Program Manager jobs? Cities in Ohio with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $106,940 per year, or $51.4 per hour.

Customer Program Manager

Component Repair Technologies

Mentor, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Component Repair Technologies rating

9.0

Company rating: 9.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

6th of 65 rated aviation services

Job description

JOB SUMMARY
This position is responsible for the operational oversight of gas turbine engine components in the initial evaluation, repair and overhaul sequence. This includes being directly responsible for reviewing component condition, developing repair work scope, understanding customer requirements, and establishing the component ship date.
The Customer Program Manager (CPM) develops and ensures work scopes are communicated to all levels of the company while monitoring daily, the complex repair and workflow cycle.
This position performs its duties within the Department of Customer Programs, which manages the turbine engine component overhaul process. This includes understanding customer requirements, evaluation of the received condition reports and developing a repair work scope based on original equipment manufacturer (OEM) and company guidelines.
This position will work alongside a team of experienced department leaders that will allow continuous interaction for acquiring the techniques, knowledge, and skills required of the job, while collaborating with other company experts of the business.
COMPANY OVERVIEW
Component Repair Technologies, Inc. (CRT) began as a locally family-owned business, with operations in Mentor, OH since 1985, and grew into a global leader (500+ employees) in the aerospace MRO sector. Specializing in the repair and overhaul of turbine engine components, CRT proudly serves the world's largest airlines and jet engine manufactures. Component Repair Technologies is focused on our valued employees, customers, and community.
In 2025, CRT became a Safran Aircraft Engines company as a Center of Excellence for the repair of large jet engine parts in the Americas.
For over 120 years, Safran, through its Aircraft Engines subsidiary, designs, produces, markets and supports, alone or in partnership, aircraft engines offering world-class performance and reliability. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.
Operating through CFM International, its 50/50 joint venture with GE Aerospace, Safran Aircraft Engines is the world's leading supplier of single-aisle commercial jet engines, the CFM56 and LEAP. Safran Aircraft Engines is fully committed to sustainable aviation through the RISE (Revolutionary Innovation for Sustainable Engines) technology development program. Safran Aircraft Engines also deploys a global network providing a full range of support, maintenance & repair services.
Visit www.componentrepair.com and www.safran-group.com for more information. Take-off in your career, learn new skills and become part of a world-class workforce.
DUTIES AND RESPONSIBILITIES
  1. Follow established safety protocols and guidelines to ensure full compliance with company safety policies and procedures.
  2. Establish a daily, weekly, and monthly shipping plan (goals) and communicate plan within the team.
  3. Directly responsible for reviewing component condition, determining repair work scope, understanding customer requirements, and establishing the component ship date.
  4. Interpret and disposition inspection findings to create technical findings reports for necessary repairs.
  5. Develop and ensure work scopes are communicated to all levels of the company.
  6. Review and manage Time Gates (TG), On Time Delivery (OTD), and Ship Date Accuracy (SDA) with all departments.
  7. Communicate exceptions that will necessitate a change to the planned ship date or customer requirement.
  8. Initiate and monitor continuous improvement programs for efficiencies, quality, production flow and customer requirements.
  9. Manage quality exceptions with Process Engineering, Quality Engineering, and Production including reworks that occur during the repair process.
  10. Coordinate with production and scheduling departments to ensure labor factors are accurately reviewed and maintained.
  11. Utilize computer software programs and applications in assigning, verifying, tracking, and monitoring metrics and job assignments.
  12. Communicate material requirements to the production and purchasing teams to properly stock for your component material needs.
  13. Weekend support can be required at times, once a month on average for 2-4 hours.

REQUIRED QUALIFICATIONS
  1. A minimum of 1-2 years' experience in a manufacturing setting, or relevant industry.
  2. A minimum of an associate degree or equivalent work experience.
  3. Exposure to directing projects, processes, or repairs.
  4. Experience in understanding and following verbal and written instructions accurately, including the reading and interpretation of technical drawings and work scope instructions.

OTHER QUALIFICATIONS
  1. Read, write, speak, and understand the English language.
  2. Above average knowledge of computers and standard software programs.
  3. Experience in interpreting and applying basic shop math and the use of measuring devices, such as micrometers and calipers.
  4. Strong organizational and problem-solving skills.
  5. Computer skills (Word, Excel, PowerPoint) including the ability to work with basic data processing software.

WORK ENVIRONMENT
  1. This position has pre-employment testing requirements that may require fitness for duty testing and a vision exam.
  2. Follow general shop safety procedures including the occasional use of safety glasses, safety toe shoes, and hearing protection.
  3. Stand and/or sit for portions of the shift.
  4. Occasionally required to lift, carry, push or pull up to 10 lbs.

COMPANY BENEFITS
Our employees and families are the number one asset at CRT. A progressive and innovative benefits package is in place, such as:
  1. CRT currently offers two excellent health care options, one being a fully funded program (no premiums for employee and family) and the other being a traditional employee premium contribution. Programs include health, vision, and dental coverages. Additional programs include short- and long-term disability and life insurance.
  2. The company offers a 401k program with company match.
  3. Continuing education is offered via multiple sources and opportunities with tuition reimbursement based on eligibility requirements.
  4. Traditional paid time off (PTO) is offered via vacation days and personal days.
  5. Multiple shift opportunities with hourly premiums for off-shifts are offered.
  6. To review other benefits, visit our website at www.componentrepair.com/careers or Facebook page www.facebook.com/ComponentRepair to see, "what we are up to."

EQUAL OPPORTUNITY EMPLOYER AND AFFIRMATIVE ACTION PARTICIPATION
Component Repair Technologies, Inc. is an Equal Employment Opportunity/Affirmative Action Employer, M/F/H/V.
CRT is committed to providing a safe and healthy workplace and promoting the health and well-being of its employees. It is the Company's policy to only hire individuals who do not use drugs. All candidates will be screened for drug use prior to hire. Employment opportunities at CRT are open to all qualified applicants solely based on their job-related experience, knowledge, skills, and abilities. CRT complies with all applicable federal, state, and local laws with regards to equal employment opportunity.

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